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teamstepps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - meaningful discussion that takes full advantage of a provider's expertise while allowing patients to communicate … Step 1: Seek your patient's participation
Communicate that a choice exists and invite your patient … Clearly communicate the risks and benefits of each option. … Communicate numbers in a way that your patient can understand.
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teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/notes.html
August 01, 2022 - Communicate for understanding and buy-in.
Empower the CANDOR team to act. … Other methods to communicate for understanding include creating "marketing" materials that reinforce … Questions that can to frame this segment of work include: How does your organization normally communicate … By developing a multi-pronged strategy to communicate the vision, the organization can achieve success … Communicate frequently and consistently.
Monitor process dynamics.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated … Measure
Getting Needed Care 55% 61% 62%
Getting Care Quickly 59% 73% 75%
How Well Doctors Communicate … 22% 63% 17,903
Got non-urgent appointment as soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6 … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 23% 58%
Got check-up or routine care appointment as soon as needed 23% 27% 50%
How Well Doctor's Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - Ideally, while the patient is hospitalized, the
primary care team should develop systems to communicate … team
assure the patient that they are aware of and involved in the patient’s care; it may also help
communicate … Preventable Readmissions: A Conceptual Framework To Rethink the Role of Primary Care: Addendum 3
• Communicate
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - enrollees
AMONG THE THREE
ENROLLEE POPULATIONS…
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … Getting Needed Care Getting Care Quickly
How Well Doctors Communicate Health Plan Information and … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_fall-prevention.docx
August 24, 2017 - How will you communicate about progress on assignments? In person? Via email? … How will the patient care Unit Team communicate with the Implementation Team? … How will you communicate about successes? … Ask your Information Technology (IT) Team member for ideas on how to communicate electronically between … Instructor’s Note: Communicate the decisions the Team Leaders made.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - With Your Child 77%
How Well Doctors Communicate With Your Child 76%
Involving Teens in Their Care … With Your Child 78% 79% 74% 71% 77%
How Well Doctors Communicate With Your Child 77% 78% 73% 73% 76% … The largest difference in scores is for How Well Doctors Communicate With Your Child,
ranging from 66 … With Your
Child N/A 69% 71% 76% 79% 77%
How Well Doctors Communicate With Your
Child N/A 66% 70% … (Q10)
How Well Doctors Communicate With your Child Composite Measure
During this hospital stay, how
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
March 13, 2013 - Communicate the hospital’s vision and values related to patient and family engagement
Leaders who explicitly … communicate the vision for patient and family engagement help ensure that everyone recognizes the importance … Repeatedly communicate the organization’s mission, vision,
and commitment to patient and family engagement … In doing this, it is important for leaders to find ways to communicate with staff on a regular basis. … Establish channels for direct communication with
patients and family members
Senior leaders can communicate
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teamstepps.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-2/guide.html
September 01, 2017 - How will you communicate about progress on assignments? In person? Via email? … How will the patient care Unit Team communicate with the Implementation Team? … How will you communicate about successes? … Instructor’s Note: Communicate the decisions the Team Leaders made. … The Team will communicate successes by ( unit learning board/presentations to hospital board/written
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - 13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors Communicate
-
teamstepps.ahrq.gov/patient-safety/reports/engage/teachback.html
February 01, 2023 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … Teach-back is a proven strategy to ensure patients and their families clearly understand information you communicate
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - Composites
Getting Needed Care 54% 61% 62% 63%
Getting Care Quickly 58% 74% 75% 65%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … (continued)
www.cahpsdatabase.ahrq.gov
75% How Well Doctors
Communicate … Medicare Top-Box Composite Scores 2007-2016
80%
How Well Doctors
Communicate
75%
70%
Health … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
explain things
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teamstepps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/when-to-order/cultures-slides.html
April 01, 2017 - Utilize evidence-based communication strategies to more effectively communicate urine culture practices … for Health Care Communication 4,5
SBAR is a TeamSTEPPs framework for team members to effectively communicate … information to one another
Communicate the following information:
S ituation―What is going on with … Slide 12: Using SBAR To Communicate With Residents and Families
Sometimes, residents and families
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - Getting Needed Care 55% 61% 62% 63%
Getting Care Quickly 59% 73% 74% 69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … 50%
55%
60%
65%
70%
75%
2007 2008 2009 2010 2011 2013 2014 2015 2016 2017
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
January 01, 2019 - Action planning for improving patient safety culture
0 Define your goals 2 Plan your initiatives 3 Communicate
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
May 31, 2023 - Uses SBAR, call-outs, and handoff techniques to communicate effectively with team members
Comments:
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teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - ’s Care in the ER
Q4 Parent kept informed about child’s care in emergency room
How Well Nurses Communicate … a way that was easy to understand
Q10 Nurses encouraged child to ask questions
How Well Doctors Communicate
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - Group
Composite Measures
Getting Timely Appointments,
Care, and Information
How Well Providers
Communicate
-
teamstepps.ahrq.gov/diagnostic-safety/tools/index.html
March 01, 2024 - One of the best ways to communicate with your doctor and health care team is by asking questions. … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate