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pcmh.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - Health Literacy Video Moderator's Guide
Health Literacy Assessment Quiz
Role Playing Ideas
Communicate … Improvement Plan: Tool #2
Raise Awareness: Tool #3 Tools to Improve Spoken Communication
Communicate
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pcmh.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
February 01, 2024 - child’s care in the Emergency Room (single-item measure)
Communication with Child
How well nurses communicate … with your child (composite measure)
How well doctors communicate with your child (composite measure
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - With Your Child 77%
How Well Doctors Communicate With Your Child 76%
Involving Teens in Their Care … With Your Child 78% 79% 74% 71% 77%
How Well Doctors Communicate With Your Child 77% 78% 73% 73% 76% … The largest difference in scores is for How Well Doctors Communicate With Your Child,
ranging from 66 … With Your
Child N/A 69% 71% 76% 79% 77%
How Well Doctors Communicate With Your
Child N/A 66% 70% … (Q10)
How Well Doctors Communicate With your Child Composite Measure
During this hospital stay, how
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pcmh.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/index.html
September 01, 2021 - nursing staff—to be on the lookout for changes in a nursing home resident's condition and to effectively communicate
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pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - teams demonstrate a willingness to engage in supportive behaviors wherever the need arises, and they communicate … Communicate clear and specific availability of time and skills when offering assistance.
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pcmh.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-4.html
November 01, 2020 - handout can help you learn about health literacy challenges in the United States and find ways to better communicate … How to communicate better with your patients
Use these techniques with all your patients—not just
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pcmh.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - got answer to medical question the same day he/she contacted provider's office
How Well Providers Communicate
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - 13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors Communicate
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pcmh.ahrq.gov/talkingquality/translate/compare/choose/index.html
December 01, 2022 - varies and that performance is sometimes poor in absolute terms. [1] Your choice of a comparator can communicate
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pcmh.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-3/slides.html
September 01, 2017 - Communicate the tailored fall prevention plan to all staff who interact with the patient. … Slide 36: Document and Communicate
Use medical records and patient care worksheet documentation of … Communicate patient’s risk factors orally at shift change and medical rounds. … Slide 37: Document and Communicate
Safety huddles (safety briefing). … Identify who fell and communicate prevention strategies.
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - effective disclosure communication and the importance of selecting and training appropriate individuals to communicate … identify a team of Disclosure Leads who can develop the knowledge, skills, and attitudes needed to communicate … communication and the importance of selecting individuals with the appropriate skills and attitudes to communicate … of Disclosure Leads who can use and further develop the knowledge, skills, and attitudes needed to communicate … This tool provides guidance regarding the facts to be presented, and how to effectively communicate an
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module2/module2_managingchange_slides.pptx
November 20, 2014 - How will you communicate with each other?
How will you communicate successes?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - Composites
Getting Needed Care 54% 61% 62% 63%
Getting Care Quickly 58% 74% 75% 65%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … (continued)
www.cahpsdatabase.ahrq.gov
75% How Well Doctors
Communicate … Medicare Top-Box Composite Scores 2007-2016
80%
How Well Doctors
Communicate
75%
70%
Health … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
explain things
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
December 01, 2005 - Learning to properly communicate critical information is an essential TeamSTEPPS principle. … In terms of how you communicate, there are two modes of communication. … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Personalities, it's just sometimes difficult to communicate with particular individuals. … People just want to go into the next task and don't necessarily communicate what, exactly, needed to
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
March 01, 2020 - However, they and only they are well-equipped to judge the ability of clinicians to communicate with … As a result, they typically do not know how to communicate with patients in a way that maximizes understanding … weaknesses in written communications, which can be a serious problem for clinicians who use e-mail to communicate
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pcmh.ahrq.gov/page/engaging-patients-and-families-medical-home-table-3
June 01, 2010 - Health care practitioners communicate and share complete and unbiased information with patients and families
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Health Literacy Item Sets
Health Literacy Items for Clinicians & Groups
How Well Providers Communicate
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pcmh.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
January 01, 2020 - Call-Out
Strategy used to communicate important or critical information
Informs all team members … Monitor and modify the plan; communicate changes. … Uses SBAR, call-outs, check-backs, and handoff techniques to communicate effectively with team members
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - Getting Needed Care 55% 61% 62% 63%
Getting Care Quickly 59% 73% 74% 69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … 50%
55%
60%
65%
70%
75%
2007 2008 2009 2010 2011 2013 2014 2015 2016 2017
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
January 01, 2019 - Action planning for improving patient safety culture
0 Define your goals 2 Plan your initiatives 3 Communicate