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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - ...............................................................................15
How Well Doctors Communicate … include the following:
• The highest scoring composite across all populations is How Well Doctors Communicate … Scores for the Medicare population are equal to CHIP scores
for the How Well Doctors Communicate composite … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor … Comparative Results
Getting Needed Care
Getting Care Quickly
How Well Doctors Communicate
Health
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_slides_fallprev.pptx
August 24, 2017 - How will you communicate with each other?
How will you communicate successes? … Team September
Determine how to communicate independence level when patient is Green (i.e., wheelchair … Team September
Determine how to communicate if patient can be in room alone in wheelchair when Red
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pbrn.ahrq.gov/health-literacy/improve/precautions/tool3d.html
March 01, 2024 - Health Literacy Video Moderator's Guide
Health Literacy Assessment Quiz
Role Playing Ideas
Communicate … It is a good health literacy practice to assume that each patient you communicate with has limited health
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pbrn.ahrq.gov/teamstepps-program/curriculum/team/tools/huddle.html
May 01, 2023 - When leading teams, it is important to quickly and effectively communicate changes so that team members
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated … Measure
Getting Needed Care 55% 61% 62%
Getting Care Quickly 59% 73% 75%
How Well Doctors Communicate … 22% 63% 17,903
Got non-urgent appointment as soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6 … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 23% 58%
Got check-up or routine care appointment as soon as needed 23% 27% 50%
How Well Doctor's Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module8/igchangemgmt.html
March 01, 2019 - Optional) Pull Together the Guiding Team
(Optional) Develop the Change Vision and Strategy
(Optional) Communicate … Step 4: Communicate for Understanding and Buy-in. … Return to Contents
(Optional) Communicate for Understanding and Buy-In
Say:
The third phase … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
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pbrn.ahrq.gov/teamstepps-program/resources/additional/sbar.html
July 01, 2023 - It’s a proven tool to quickly summarize and communicate complex information.
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pbrn.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/when-to-order/cultures-slides.html
April 01, 2017 - Utilize evidence-based communication strategies to more effectively communicate urine culture practices … for Health Care Communication 4,5
SBAR is a TeamSTEPPs framework for team members to effectively communicate … information to one another
Communicate the following information:
S ituation―What is going on with … Slide 12: Using SBAR To Communicate With Residents and Families
Sometimes, residents and families
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pbrn.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - Ideally, while the patient is hospitalized, the
primary care team should develop systems to communicate … team
assure the patient that they are aware of and involved in the patient’s care; it may also help
communicate … Preventable Readmissions: A Conceptual Framework To Rethink the Role of Primary Care: Addendum 3
• Communicate
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - enrollees
AMONG THE THREE
ENROLLEE POPULATIONS…
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … Getting Needed Care Getting Care Quickly
How Well Doctors Communicate Health Plan Information and … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor
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pbrn.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - soon as needed
Q6 Respondent got non-urgent appointment as soon as needed
How Well Doctors Communicate
-
pbrn.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - Below are tools to improve health literacy skills of healthcare professionals so they can communicate … These include:
Communicate Clearly: Tool #4
Use the Teach-Back Method: Tool #5
Follow Up with Patients
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pbrn.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
December 01, 2023 - Doctors Who Communicate Well.
Customer Service.
Getting Needed Prescription Drugs.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_fall-prevention.docx
August 24, 2017 - How will you communicate about progress on assignments? In person? Via email? … How will the patient care Unit Team communicate with the Implementation Team? … How will you communicate about successes? … Ask your Information Technology (IT) Team member for ideas on how to communicate electronically between … Instructor’s Note: Communicate the decisions the Team Leaders made.
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pbrn.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-2/guide.html
September 01, 2017 - How will you communicate about progress on assignments? In person? Via email? … How will the patient care Unit Team communicate with the Implementation Team? … How will you communicate about successes? … Ask your Information Technology (IT) Team member for ideas on how to communicate electronically between … Instructor’s Note: Communicate the decisions the Team Leaders made.
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - In regard to task assistance, remember to:
Communicate clear and specific availability of time and … The ability to communicate self-improvement information in a useful way is an important skill in the … Providing feedback acknowledging a job well done will also communicate to an individual that he or she … It can easily be taught to patients and their families as a structured way to communicate their concerns … When invoking this rule and moving up the chain, it is essential to communicate to the entire medical
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pbrn.ahrq.gov/cahps/surveys-guidance/cg/cahps-mips.html
July 01, 2022 - How Well Providers Communicate (core).
Care Coordination (core).
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pbrn.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - Health Literacy Video Moderator's Guide
Health Literacy Assessment Quiz
Role Playing Ideas
Communicate … Improvement Plan: Tool #2
Raise Awareness: Tool #3 Tools to Improve Spoken Communication
Communicate
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pbrn.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
February 01, 2024 - child’s care in the Emergency Room (single-item measure)
Communication with Child
How well nurses communicate … with your child (composite measure)
How well doctors communicate with your child (composite measure