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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
What is Patient Safety Culture?
Organization
13
What are the SOPS Surveys?
• Surveys of providers and st…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
November 19, 2008 - What else could the care team have done to better communicate
with the patient and his wife?
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module5/module5_slides_fallprev.pptx
December 03, 2012 - fall
How to measure fall and fall-related injury rates
How to measure fall prevention practices
How to communicate
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
January 01, 2011 - with employee communications: newsletters, posters, emails,
creating message points when executives communicate
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
August 01, 2017 - (English and Spanish) nurse advice line
to better serve the 45 percent of members
who prefer to communicate
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
April 01, 2016 - Purpose: To provide a checklist for the required actions that need to be taken following an event.
Who should use this tool? The Communication and Optimal Resolution Toolkit (CANDOR) Response Team or
designee, unless otherwise indicated.
How to use this tool: Use the checklist to ensure that appropriate action is t…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/hospitalguide/lephospitalguide.pdf
January 01, 2011 - Improving Patient Safety Systems for Limited English Proficiency Patients: A Guide for Hospitals
Improving Patient Safety
Systems for Limited-English-
Proficient (LEP) Patients
A Guide for Hospitals
Improving Patient Safety
Systems for LEP Patients
Goal of the Guide:
Help hospital leaders better understand…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_feedback.pdf
April 24, 2017 - Coaching Feedback Form
Coaching
Workshop
Coaching Feedback Form
INSTRUCTIONS:
While observing the scripted coaching practice exercise, use this form to document the
demonstrated competencies of the designated coach. The coach works through the designated
issue with the team member, the team member act…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
March 20, 2014 - TeamSTEPPS 2.0: Coaching Feedback Form
TeamSTEPPS 2.0 Coaching Feedback Form – D-9-35
Coaching
Workshop
Coaching Feedback Form
INSTRUCTIONS:
While observing the scripted coaching practice exercise, use this form to document the
demonstrated competencies of the designated coach. The coach works through …
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-II.pdf
January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2023 User Database Report Part II
Surveys on Patient Safety Culture® (SOPS®)
Ambulatory Surgery Center Survey:
2023 User Database Report
Part II: Appendix A - Results by Facility Characteristics
Appendix B - Results by Respondent Charact…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - Purpose: To evaluate the extent to which current processes align with the Communication and Optimal Resolution
(CANDOR) process and includes;
■ Identifying the existing process
■ Identifying the existing outcome(s)
■ Identifying the desired outcome(s)
■ Identifying and documenting the gap(s)
Who should use t…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule1.pptx
January 01, 2011 - High-performing teams communicate often and at the right time to ensure fellow team members have the
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
14
What are the SOPS Surveys?
• Surveys of providers and staff about the extent to which their
organizational …
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
March 01, 2019 - More Effort Is Needed To Ensure Patients Understand Doctors' Instructions
1
MORE EFFORT IS NEEDED
TO ENSURE PATIENTS
UNDERSTAND DOCTORS’
INSTRUCTIONS
Did you know? Many patients leave their healthcare visit
unsure of what their provider asked them to do or what was
discussed. Nationwide, only 12% of adults have…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module1/slintro.pptx
January 01, 2011 - newbref
Team Strategies and Tools
to Enhance Performance
and Patient Safety
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
Introduction
1
Page ‹#›
2
Introductions
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
Introduction
2
Page ‹#›
3
Teamwork Exercise #1
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
Introduction
3
Page ‹#›…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook_execsummary.pdf
January 01, 2017 - 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary
cahps® 2017 Clinician & Group Survey Database
EXECUTIVE SUMMARY
How patients from medical practices reported 5 measures of patient experience based on the
2017 Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Clinician and …
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/learnbench.pdf
February 28, 2014 - Scenario 1
TeamSTEPPS Learning Benchmarks
INSTRUCTIONS: These questions focus on medical teamwork and communication and their effect on
quality and safety in patient care. For each of the following questions, please circle the letter next to the
one best answer.
1. A nurse is called to the phone to recei…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/telediagnosis.pdf
August 03, 2020 - webside manner,”i
providers say that a telediagnosis visit feels like a house call.15
The ability to communicate