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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - Composite Measure//Rating Adult Medicaid
Child
Medicaid
CHIP
Medicare
How Well Doctors Communicate … the following:
• The highest scoring composite measure across all populations is “How Well Doctors
Communicate … 50%
55%
60%
65%
70%
75%
2009 2010 2011 2013 2014 2015 2016 2017 2018 2019
How Well Doctor’s
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facilitator-notes.docx
March 01, 2017 - Remember a time when you needed to communicate to another team member about a resident situation. … · Communicate. … Providers should communicate the facts of what happened and assure the patient and family that they will … It can sometimes be difficult for care providers to take ownership and communicate with the resident … The video shows how these tools come together in helping teams communicate more effectively to improve
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6t.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Establish accountability or negotiate responsibility
Communicate
Information transfer
Across health … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Communicate
Information transfer. … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6a.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Representative(s)
Measure Item Mapping:
Establish accountability or negotiate responsibility: 1
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Family perspective
Measure Item Mapping:
Establish accountability or negotiate responsibility: 1b
Communicate
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6y.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Representative
Measure Item Mapping:
Establish accountability or negotiate responsibility: 4
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Representative(s)
Measure Item Mapping:
Establish accountability or negotiate responsibility: 29
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/exiceberg.pdf
March 21, 2014 - What do you think is the
most appropriate way to communicate the need for change?
7. … Identify ways to communicate and reinforce change that you believe would be most
effective in your
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6u.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Measure Item Mapping:
Establish accountability or negotiate responsibility: 1A5, 1A7, 1D4, 2.12
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Communicate
Information transfer
Across health care teams or settings
Facilitate transitions … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_3-communication-speaker-notes.pdf
July 01, 2023 - • In terms of how you communicate, there are two major modes of
communication: verbal and nonverbal … Likewise, the
nonverbal cues from the nurse's face might communicate the urgency of
the situation and … In these cases, it is essential
to have a clinician communicate with them honestly and transparently … • Communicate the following information:
o Situa�on―What is going on with the pa�ent? … At the Recognition point of severe hypertension,
SBAR can be used to communicate patient information
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module3/ts2-0ltc_module3_ig_comm.pdf
October 18, 2017 - • Personalities—Sometimes it is difficult to communicate
with particular individuals. … DISCUSSION:
• How would you communicate the treatment protocol to
the resident? … • How could the physician more effectively communicate to the nurse what is needed? … • Personalities—Sometimes it is difficult to communicate with particular individuals. … • How would you communicate the treatment protocol to the resident?
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ce.effectivehealthcare.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Remember a time when you needed to communicate to another team member about a resident situation. … Slide 19: Speaking Up Using Structured Language
Say:
Another way to effectively communicate among … Communicate. … It can sometimes be difficult for care providers to take ownership and communicate with the resident … The video shows how these tools come together in helping teams communicate more effectively to improve
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_3_communication.pptx
July 01, 2023 - In terms of how you communicate, there are two major modes of communication: verbal and nonverbal. … Likewise, the nonverbal cues from the nurse's face might communicate the urgency of the situation and … that is plainly understood
Brief
Communicate the information in a concise manner
Timely
Offer and … In these cases, it is essential to have a clinician communicate with them honestly and transparently. … Communicate the following information:
Situation―What is going on with the patient?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module2/module2_managingchange.docx
August 31, 2017 - How will you communicate about progress on assignments? In person? Via email? … How will the patient care Unit Team communicate with the Implementation Team? … How will you communicate about successes? … Ask your Information Technology (IT) Team member for ideas on how to communicate electronically between … Instructor’s Note: Communicate the decisions the Team Leaders made.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
May 01, 2017 - When an adverse event occurs, it can be difficult for a health care worker to take ownership and communicate … Family
Immediate Response to an Adverse Event4
Care for the patient
Report to the appropriate parties
Communicate … Family
Adverse Event Initial Communication4
During initial communication with patient and family—
Communicate … for patient and family concerns
19
AHRQ Safety Program for Perinatal Care
Patient & Family
How To Communicate … Organizations should be prepared to respond and communicate proactively when adverse events occur.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/cauti-surveillance/review-form.docx
March 01, 2017 - catheter care
☐ If resident is retaining urine, bladder scan/straight catheter per physician order
☐ Communicate … plan changes to RN/LPN/*
☐ Communicate plan changes to resident/family
☐ Urology consult
☐ Other_ … Who will communicate the learning points?
3. By when will the learning points be communicated?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final_0.docx
October 01, 2016 - stewardship
One of the most important roles for nurses is communication, specifically knowing what to communicate … When a resident has a suspected UTI, the nursing staff can communicate with the physician, NP, or PA … Who are the people that you might communicate with about a suspected UTI in a resident? … People that nursing staff communicate with include physicians, RNs, residents, and families. … It allows people to communicate critical information briefly and concisely.
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Discuss how to communicate an adverse event to patients and family members. … Slide 8: Engaging From the Beginning
Say:
How hospital staff members communicate with patients … When they do, staff members need to know how to communicate with the patient and family. … Communicate. … Slide 20: How To Communicate About an Adverse Event
Say:
Patients and family members experience
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation.pptx
July 01, 2023 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)? … What information will you communicate?
When will you communicate with them? … How will you communicate with them? … How often will you communicate the following information?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_7-implementation.pptx
July 01, 2023 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)? … What information will you communicate?
When will you communicate with them? … How will you communicate with them? … How often will you communicate the following information?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Discuss how to communicate an adverse event to patients and family members. … Slide 7
SAY:
How hospital staff members communicate with patients and families can affect patient … When they do, staff members need to know how to communicate with the patient and family. … Communicate. … Providers communicate the facts of what happened and assure the patient and family that they will receive
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.pdf
March 13, 2013 - the hospital’s vision and values
related to patient and family engagement
Leaders who explicitly communicate … Repeatedly communicate the organization’s mission, vision,
and commitment to patient and family engagement … In doing this, it
is important for leaders to find ways to communicate with staff on a regular basis … Communicate regularly and openly with staff
During face-to-face discussions, hospital leaders can reiterate … Supporting Patient and Family Engagement: Best Practices for Hospital Leaders
Communicate the hospital