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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pptx
February 03, 2006 - What information will you communicate?
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When will you communicate?
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2. … How will you communicate?
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2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module11/slimplement.pptx
February 03, 2006 - What information will you communicate?
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When will you communicate?
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2. … How will you communicate?
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2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - What information will you communicate?
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When will you communicate?
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2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6o.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 1998. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Measure administered nationally in 2007. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module3-communication.pptx
January 13, 2022 - Communicate information as concisely as possible without compromising accuracy or completeness. … Brief
Timely
Communicate information in a concise manner. … Communicate uncertainty.
Invite the patient’s concerns. … There are multiple effective ways for the team to communicate to improve diagnostic safety. … There are multiple effective ways for the team to communicate to improve diagnostic safety.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
February 06, 2020 - Improvement Guide
32
Use of Survey Results in Public Reports
Table 1 of 10
How often did nurses communicate … Deaconess
Health Care - Newton
Center
714 Beacon Street
Newton, MA 02459
How Well Doctors
Communicate … Trend in CAHPS Health Plan Survey Scores
Adult Medicaid Population, 2009-2019
How Well Doctor's
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pdf
June 09, 2017 - What information will you communicate?
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2.
When will you communicate?
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2. … How will you communicate?
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2. … ■ What information will you
communicate?
■ When and how often will you
communicate? … ■ How will you communicate (e.g.,
reports, presentations, emails)?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
January 01, 2023 - Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/sppcii-module-handouts.docx
July 01, 2023 - Determine how you will communicate (e.g., email, presentations, huddles, reports, bulletin boards). … (enter here)
What information must you communicate to your target audience (e.g., dates, times, training … (enter here)
What methods will you use to communicate with your target audience? … (enter here)
When (e.g., how often, when will reminders be timed) will you communicate with your target
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6k.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 2004. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 2009. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure published in 2009. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - The nonverbal cues from the nurse's face might communicate the urgency of the situation and the need … To communicate clearly, use information that is plainly understood. … You should communicate the information as concisely as possible. … SBAR Provides…
A framework for team members to effectively communicate information to one another
Communicate … Communicate verbally.
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module3/slcommunication.html
July 01, 2018 - Return to Contents
Slide 6: Standards of Effective Communication
Complete:
Communicate all … Brief:
Communicate the information in a concise manner. … A framework for team members to effectively communicate information to one another. … Communicate the following information:
S ituation—What is going on with the patient? … A strategy used to communicate important or critical information.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/e1_combo_monitorprogress.pdf
June 05, 2016 - tool, you can establish a monitoring mechanism that you can use to track key
performance measures, communicate … • Develop report formats to communicate clearly. … The measures serve only as an information source; the key to successful monitoring is to
communicate … Develop Report Formats To Communicate Clearly
The “best” methods to display monitoring data are the … Some people find tables to be an effective way to communicate
information; others prefer graphs.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d1_combo_improvementmethodsoverview.pdf
June 05, 2016 - Evaluate, standardize, and communicate
Performance Improvement Model
Source: Langley GJ, Nolan KM, … and Analyze
Step 4
Evaluate
Effectiveness of
Actions Taken
Step 5
Evaluate,
Standardize, and
Communicate … issues blocking success
• Report results to facility leadership
Step 5
Evaluate, Standardize, and
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d1_combo_improvementmethodsoverview.pptx
July 01, 2016 - practices
Measure results and analyze
Evaluate effectiveness of actions taken
Evaluate, standardize, and communicate … Results and Analyze
Step 4
Evaluate Effectiveness of Actions Taken
Step 5
Evaluate, Standardize, and Communicate … Identify issues blocking success
Report results to facility leadership
Step 5
Evaluate, Standardize, and Communicate
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ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/nurse-role-dxsafety-apa.html
September 01, 2022 - Communicate effectively and solicit information from all members of the team (including the patient and … professionals, pharmacists, social workers, physical therapists, medical librarians, and others) and communicate … How would you communicate the patient’s problem and your findings to the diagnostic team? … What tools could you use to help you communicate your findings? … What are some of the communication modalities you have available to communicate your findings?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/module3-assessment-change-readiness-gap-analysis.pptx
August 25, 2015 - Communicate for understanding and buy-in.
Empower the CANDOR team to act.
Produce short-term wins. … Communicate for understanding and buy-in.
Empower the CANDOR team to act.
Produce short-term wins. … for Understanding and Buy-In
Communicate the shared vision to all staff. … Communicate.
Monitor process dynamics. … Communicate frequently and consistently.
Monitor process dynamics.
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6n.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Professional(s)
Measure Item Mapping:
Establish accountability or negotiate responsibility: 2
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate
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ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan.html
September 01, 2015 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
Who are the stakeholders? … What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
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Return to Contents
Slide 17: Step 9.