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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - Getting Needed Care 55% 61% 62% 63%
Getting Care Quickly 59% 73% 74% 69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … 50%
55%
60%
65%
70%
75%
2007 2008 2009 2010 2011 2013 2014 2015 2016 2017
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpaccapc.html
July 01, 2018 - Note that in assessing domain gaps, measures that do not map to the Communicate domain are still considered … it does not map to Interpersonal Communication, this is not considered a gap because it does map to Communicate … Depth of Domain Focus
PCAT-CE has at least three items for each Atlas activity domain, except: Communicate … Depth of Domain Focus
The CPCQ has at least three items for only two Atlas activity domains: Communicate … Those with <3 items are: Establish Accountability (n=2); Communicate (n=2); Interpersonal Communication
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ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/implement/activity/change.html
June 01, 2023 - Step 4: Communicate for Understanding and Buy-In . … Step 4: Communicate for Understanding and Buy-In
The next step in implementing change is making it … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_cg_cahps_chartbook.pdf
January 01, 2014 - How Well Providers Communicate With Patients
Q14
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q19
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q21
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q26
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
QQ16 During your most recent visit, did this provider
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
January 01, 2019 - Action planning for improving patient safety culture
0 Define your goals 2 Plan your initiatives 3 Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
May 31, 2023 - Uses SBAR, call-outs, and handoff techniques to communicate effectively with team members
Comments:
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - ’s Care in the ER
Q4 Parent kept informed about child’s care in emergency room
How Well Nurses Communicate … a way that was easy to understand
Q10 Nurses encouraged child to ask questions
How Well Doctors Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/program-part2-slides.pptx
November 01, 2019 - change
Vision statement: “Helping patients receive the right antibiotics when they need them”
Step 4: Communicate … the vision effectively
Communicate to all levels (senior leadership/boards; department heads/unit directors … ; physicians/prescribers)
Communicate regularly
Develop an “elevator speech”
15
ASP Development –
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - Group
Composite Measures
Getting Timely Appointments,
Care, and Information
How Well Providers
Communicate
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ce.effectivehealthcare.ahrq.gov/diagnostic-safety/tools/index.html
March 01, 2024 - One of the best ways to communicate with your doctor and health care team is by asking questions. … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/patient-family-centered-care-040913.ppt
October 01, 2015 - ENGAGE, EDUCATE: Science of Safety, the Josie King Story Communicate number of CAUTIs in unit, potential … Sharing Approach Communicate the vision. … “Team”
Serve on the CUSP team
Provide input to improve policies and procedures
Advise on how to communicate
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - In regard to task assistance, remember to:
Communicate clear and specific availability of time and … The ability to communicate self-improvement information in a useful way is an important skill in the … Providing feedback acknowledging a job well done will also communicate to an individual that he or she … It can easily be taught to patients and their families as a structured way to communicate their concerns … When invoking this rule and moving up the chain, it is essential to communicate to the entire medical
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - Call-Out
A strategy used to communicate important or critical
information. … y Monitor and modify the plan; communicate
changes. … to verify information that is communicated
Uses SBAR, call-outs, and handoff techniques (I-PASS) to communicate … to verify information that is communicated
Uses SBAR, call-outs, and handoff techniques (I-PASS) to communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2014cahpshealthplanchartbook.pdf
October 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/15-engaging-stakeholders-facilitator.docx
June 01, 2023 - create your vision for this work, use the Developing an Elevator Pitch tool to effectively and concisely communicate … framework to—
define clear protocols,
develop reliable implementation,
connect for seamless care, and
communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - 10
Communication
Call-Out
Strategy used to communicate important or
critical information
• Informs … clear goals (i.e., the
plan)
• Assign tasks and responsibilities
• Monitor and modify the plan;
communicate … information that is communicated
Uses SBAR, call-outs, check-backs, and handoff techniques to
communicate
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ce.effectivehealthcare.ahrq.gov/news/newsroom/press-releases/spanish-language-app.html
October 01, 2021 - "The QuestionBuilder App in Spanish will be a gamechanger for many Latinos who struggle to communicate … "Research clearly shows that when patients communicate effectively with their health care team, clinical
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/respiratory-discussion-guide.docx
September 01, 2022 - What is the best way to communicate our treatment recommendations to patients?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
May 01, 2017 - Communicate during transitions of care. … Patient and Family Engagement (CUSP Module)
Key Perinatal Safety Elements
Examples
Communicate with … Sample Cord Prolapse Management Checklist
|_| Communicate the diagnosis to key staff. … Identify prolapse/cord pulsations [Call Time] [hh:mm:ss] ___:____:___
Communicate diagnosis to—
|_| Patient