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ce.effectivehealthcare.ahrq.gov/talkingquality/distribute/promote/multiple/index.html
September 01, 2019 - Even if you have focused carefully on a particular group, you are still trying to communicate with a … Take advantage of all the ways—all the available media and channels—to communicate your message.
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6d.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure released in 2010. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Patient/Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 9
Communicate … Date: Measure released in 2005. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - ...............................................................................15
How Well Doctors Communicate … include the following:
• The highest scoring composite across all populations is How Well Doctors Communicate … Scores for the Medicare population are equal to CHIP scores
for the How Well Doctors Communicate composite … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor … Comparative Results
Getting Needed Care
Getting Care Quickly
How Well Doctors Communicate
Health
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - meaningful discussion that takes full advantage of a provider's expertise while allowing patients to communicate … Step 1: Seek your patient's participation
Communicate that a choice exists and invite your patient … Clearly communicate the risks and benefits of each option. … Communicate numbers in a way that your patient can understand.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
April 13, 2016 - Composite/Rating Top Box Score
Getting Needed Care 54%
Getting Care Quickly 58%
How Well Doctors Communicate … Referral Programs
• Training to Advance Physicians’
Communication Skills
• Tools to Help Patients
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final.pdf
October 01, 2016 - learning
modules will cover specific types of infections and the tools you can use to record and
communicate … • When a resident has a suspected UTI, the nursing staff can communicate with the physician,
NP, … • Who are the people that you might communicate with about a suspected UTI in a resident? … — People that nursing staff communicate with include physicians, RNs, residents, and
families. … • It allows people to communicate critical information briefly and concisely.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_slides_fallprev.pptx
August 24, 2017 - How will you communicate with each other?
How will you communicate successes? … Team September
Determine how to communicate independence level when patient is Green (i.e., wheelchair … Team September
Determine how to communicate if patient can be in room alone in wheelchair when Red
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/webinars/webinar3_falls_staffroles.pdf
January 01, 2013 - Reporting
• Within unit
• Among Implementation Team, Unit Team, and
senior management
16
Ways To Communicate … patient safety issues and
changes in care plans during 5-minute standup
meetings.
17
Ways To Communicate … • Tell the patient and his/her family if the
patient’s risk changes.
18
Ways To Communicate and … Roles and Duties
Organizing Plan at Unit Level
Need for Ongoing Communicationand Reporting
Ways To Communicate
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ce.effectivehealthcare.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit1-suspected-uti-sbar.html
October 01, 2016 - The Suspected UTI SBAR toolkit helps nursing home staff and prescribing clinicians communicate about … Present the Suspected UTI SBAR form to the nursing staff who will use it to communicate with prescribing … the Suspected UTI SBAR form to the nursing staff, re-emphasize the rationale for using the tool, and communicate
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/notes.html
August 01, 2022 - Communicate for understanding and buy-in.
Empower the CANDOR team to act. … Other methods to communicate for understanding include creating "marketing" materials that reinforce … Questions that can to frame this segment of work include: How does your organization normally communicate … By developing a multi-pronged strategy to communicate the vision, the organization can achieve success … Communicate frequently and consistently.
Monitor process dynamics.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/whento-order/urine-cultures.pptx
March 01, 2017 - or not) to order urine cultures
Utilize evidence-based communication strategies to more effectively communicate … Use communication strategies that are evidence-based to more effectively communicate urine culture practices … information to one another
Communicate the following information:
Situation―What is going on with the … (recommendation)
Using SBAR To Communicate With Residents and Families
Sometimes, residents and families … accompany today’s training include fictional resident situations for you to practice using SBAR to communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation-speaker-notes.pdf
July 01, 2023 - • What information will you communicate?
• When and how often will you
communicate? … • How will you communicate (e.g., reports,
presentations, emails)? … • What information will you communicate?
• When will you communicate with them? … • How will you communicate with them? … • How often will you communicate the following information?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
March 01, 2017 - Training to Advance
Physicians’ Communication
Skills (6.G)
No X X No X
Tools to Help Patients
Communicate … Appointments, and
Information
Between Visit
Communication
Communication How Well Providers
Communicate … with Patients
How Well Providers
Communicate (9 & 12)
How Well Providers
Communicate
Office … Doctors Who Communicate
Well
How Well Doctors
Communicate
Customer Service Health Plan Customer … Clinician & Group Survey: “Getting Timely Appointments, Care, and
Information,” “How Well Providers Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module3/igcommunication.pdf
October 08, 2015 - As
these data illustrate, failure to communicate effectively as a team
significantly increases … • How could the physician more effectively communicate to the
nurse what is needed? … • In terms of how you communicate, there are two modes
of communication: verbal and nonverbal. … Likewise, the nonverbal
cues from the nurse’s face might communicate the urgency of
the situation … DISCUSSION:
• How would you communicate the treatment protocol to
the patient?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2012_cg_cahps_chartbook.pdf
January 01, 2012 - How Well Providers Communicate With Patients
Q14 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
Q19 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
QQ16 During your most recent visit, did this provider … How Well Providers Communicate With Patients
Q21 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
Q26 In the last 12 months, how often did this provider
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - How Well Providers Communicate With Patients
Q14 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
Q19 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
QQ16 During your most recent visit, did this provider … How Well Providers Communicate With Patients
Q21 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
Q26 In the last 12 months, how often did this provider
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated … Measure
Getting Needed Care 55% 61% 62%
Getting Care Quickly 59% 73% 75%
How Well Doctors Communicate … 22% 63% 17,903
Got non-urgent appointment as soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6 … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-1-slides.pptx
August 03, 2022 - including I-PASS)
9
Communication
9
SBAR Provides…
A framework for team members to effectively communicate … 12
Communication
Call-Out Is…
A strategy used to communicate important or critical information
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/engaging-senior-leaders.pdf
April 01, 2022 - As you
communicate the plan to improve CLABSI and CAUTI reduction efforts to the team, intentionally … • Communicate the various reasons for CLABSI and CAUTI root causes to the senior executive
including … CAUTI:
• Ensure organization-wide mission, vision, and values are focused on patient safety and
communicate … If these teams do not communicate their
needs, be intentional to ask for the support they need.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_3-communication-speaker-notes.pdf
July 01, 2023 - • In terms of how you communicate, there are two major modes of
communication: verbal and nonverbal … Likewise, the
nonverbal cues from the nurse's face might communicate the urgency of
the situation and … In these cases, it is essential
to have a clinician communicate with them honestly and transparently … • Communicate the following information:
o Situa�on―What is going on with the pa�ent? … It can be used in the Readiness stage to communicate with
response teams.