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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - 13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors Communicate
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cahps.ahrq.gov/teamstepps/instructor/fundamentals/module8/exculture.html
March 01, 2014 - What do you think is the most appropriate way to communicate the need for change?
4. … Identify ways to communicate and reinforce change that you believe would be most effective in your organization
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module2/module2_managingchange_slides.pptx
November 20, 2014 - How will you communicate with each other?
How will you communicate successes?
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - Composites
Getting Needed Care 54% 61% 62% 63%
Getting Care Quickly 58% 74% 75% 65%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … (continued)
www.cahpsdatabase.ahrq.gov
75% How Well Doctors
Communicate … Medicare Top-Box Composite Scores 2007-2016
80%
How Well Doctors
Communicate
75%
70%
Health … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
explain things
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
December 01, 2005 - Learning to properly communicate critical information is an essential TeamSTEPPS principle. … In terms of how you communicate, there are two modes of communication. … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Personalities, it's just sometimes difficult to communicate with particular individuals. … People just want to go into the next task and don't necessarily communicate what, exactly, needed to
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cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/when-to-order/cultures-slides.html
April 01, 2017 - Utilize evidence-based communication strategies to more effectively communicate urine culture practices … for Health Care Communication 4,5
SBAR is a TeamSTEPPs framework for team members to effectively communicate … information to one another
Communicate the following information:
S ituation―What is going on with … Slide 12: Using SBAR To Communicate With Residents and Families
Sometimes, residents and families
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cahps.ahrq.gov/teamstepps/instructor/fundamentals/module8/exiceberg.html
March 01, 2014 - What do you think is the most appropriate way to communicate the need for change?
7. … Identify ways to communicate and reinforce change that you believe would be most effective in your organization
-
cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - Getting Needed Care 55% 61% 62% 63%
Getting Care Quickly 59% 73% 74% 69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … 50%
55%
60%
65%
70%
75%
2007 2008 2009 2010 2011 2013 2014 2015 2016 2017
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
January 01, 2019 - Action planning for improving patient safety culture
0 Define your goals 2 Plan your initiatives 3 Communicate
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
May 31, 2023 - Uses SBAR, call-outs, and handoff techniques to communicate effectively with team members
Comments:
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cahps.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - ’s Care in the ER
Q4 Parent kept informed about child’s care in emergency room
How Well Nurses Communicate … a way that was easy to understand
Q10 Nurses encouraged child to ask questions
How Well Doctors Communicate
-
cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - Group
Composite Measures
Getting Timely Appointments,
Care, and Information
How Well Providers
Communicate
-
cahps.ahrq.gov/diagnostic-safety/tools/index.html
March 01, 2024 - One of the best ways to communicate with your doctor and health care team is by asking questions. … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate
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cahps.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - In regard to task assistance, remember to:
Communicate clear and specific availability of time and … The ability to communicate self-improvement information in a useful way is an important skill in the … Providing feedback acknowledging a job well done will also communicate to an individual that he or she … It can easily be taught to patients and their families as a structured way to communicate their concerns … When invoking this rule and moving up the chain, it is essential to communicate to the entire medical
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - Call-Out
A strategy used to communicate important or critical
information. … y Monitor and modify the plan; communicate
changes. … to verify information that is communicated
Uses SBAR, call-outs, and handoff techniques (I-PASS) to communicate … to verify information that is communicated
Uses SBAR, call-outs, and handoff techniques (I-PASS) to communicate
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
-
cahps.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - 10
Communication
Call-Out
Strategy used to communicate important or
critical information
• Informs … clear goals (i.e., the
plan)
• Assign tasks and responsibilities
• Monitor and modify the plan;
communicate … information that is communicated
Uses SBAR, call-outs, check-backs, and handoff techniques to
communicate
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cahps.ahrq.gov/news/newsroom/press-releases/spanish-language-app.html
October 01, 2021 - "The QuestionBuilder App in Spanish will be a gamechanger for many Latinos who struggle to communicate … "Research clearly shows that when patients communicate effectively with their health care team, clinical
-
cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_chartbook_infographic.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
April 04, 2018 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … proven strategy to ensure patients and their families have a clear understanding of information you communicate … I don’t feel effective if the patient can’t communicate that to me.” … [Note: This slide should be customized by the practice to communicate practice-specific decisions.