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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - Getting Needed Care 55% 61% 62% 63%
Getting Care Quickly 59% 73% 74% 69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … 50%
55%
60%
65%
70%
75%
2007 2008 2009 2010 2011 2013 2014 2015 2016 2017
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
January 01, 2019 - Action planning for improving patient safety culture
0 Define your goals 2 Plan your initiatives 3 Communicate
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
May 31, 2023 - Uses SBAR, call-outs, and handoff techniques to communicate effectively with team members
Comments:
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - ’s Care in the ER
Q4 Parent kept informed about child’s care in emergency room
How Well Nurses Communicate … a way that was easy to understand
Q10 Nurses encouraged child to ask questions
How Well Doctors Communicate
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - Group
Composite Measures
Getting Timely Appointments,
Care, and Information
How Well Providers
Communicate
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ahrqpubs.ahrq.gov/diagnostic-safety/tools/index.html
March 01, 2024 - One of the best ways to communicate with your doctor and health care team is by asking questions. … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate
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ahrqpubs.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - In regard to task assistance, remember to:
Communicate clear and specific availability of time and … The ability to communicate self-improvement information in a useful way is an important skill in the … Providing feedback acknowledging a job well done will also communicate to an individual that he or she … It can easily be taught to patients and their families as a structured way to communicate their concerns … When invoking this rule and moving up the chain, it is essential to communicate to the entire medical
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - Call-Out
A strategy used to communicate important or critical
information. … y Monitor and modify the plan; communicate
changes. … to verify information that is communicated
Uses SBAR, call-outs, and handoff techniques (I-PASS) to communicate … to verify information that is communicated
Uses SBAR, call-outs, and handoff techniques (I-PASS) to communicate
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
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ahrqpubs.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - 10
Communication
Call-Out
Strategy used to communicate important or
critical information
• Informs … clear goals (i.e., the
plan)
• Assign tasks and responsibilities
• Monitor and modify the plan;
communicate … information that is communicated
Uses SBAR, call-outs, check-backs, and handoff techniques to
communicate
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ahrqpubs.ahrq.gov/news/newsroom/press-releases/spanish-language-app.html
October 01, 2021 - "The QuestionBuilder App in Spanish will be a gamechanger for many Latinos who struggle to communicate … "Research clearly shows that when patients communicate effectively with their health care team, clinical
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_chartbook_infographic.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … proven strategy to ensure patients and their families have a clear understanding of information you communicate … I don’t feel effective if the patient can’t communicate that to me.” … Presenter
Presentation Notes
[Note: This slide should be customized by the practice to communicate practice-specific
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
May 01, 2017 - Communicate during transitions of care. … Patient and Family Engagement (CUSP Module)
Key Perinatal Safety Elements
Examples
Communicate with … Sample Cord Prolapse Management Checklist
|_| Communicate the diagnosis to key staff. … Identify prolapse/cord pulsations [Call Time] [hh:mm:ss] ___:____:___
Communicate diagnosis to—
|_| Patient
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ahrqpubs.ahrq.gov/teamstepps/instructor/fundamentals/module4/igleadership.html
March 01, 2019 - Ask:
How do your team leaders communicate a plan of care to the care team? … How do your team leaders communicate changes to the plan of care to the care team? … Communicate clear expectations of what team members need to do:
Communicate the plan, team member roles … Upton made plans to communicate that information to Mrs. Keys.
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - effective disclosure communication and the importance of selecting and training appropriate individuals to communicate … identify a team of Disclosure Leads who can develop the knowledge, skills, and attitudes needed to communicate … communication and the importance of selecting individuals with the appropriate skills and attitudes to communicate … of Disclosure Leads who can use and further develop the knowledge, skills, and attitudes needed to communicate … This tool provides guidance regarding the facts to be presented, and how to effectively communicate an
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module3/module3_slides_best-practices.pptx
June 16, 2017 - Communicate the tailored fall prevention plan to all staff who interact with the patient. … ‹#›
Document and Communicate
Use medical records and patient care worksheet documentation of risk factors … Communicate patient’s risk factors orally at shift change and medical rounds.
‹#›
Document and Communicate … Identify who fell and communicate prevention strategies.
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-3/slides.html
September 01, 2017 - Communicate the tailored fall prevention plan to all staff who interact with the patient. … Slide 36: Document and Communicate
Use medical records and patient care worksheet documentation of … Communicate patient’s risk factors orally at shift change and medical rounds. … Slide 37: Document and Communicate
Safety huddles (safety briefing). … Identify who fell and communicate prevention strategies.
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ahrqpubs.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - Below are tools to improve health literacy skills of healthcare professionals so they can communicate … These include:
Communicate Clearly: Tool #4
Use the Teach-Back Method: Tool #5
Follow Up with Patients
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ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
March 01, 2020 - However, they and only they are well-equipped to judge the ability of clinicians to communicate with … As a result, they typically do not know how to communicate with patients in a way that maximizes understanding … weaknesses in written communications, which can be a serious problem for clinicians who use e-mail to communicate