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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - The CAHPS Health Plan Survey is a mandatory part of health plan accreditation
required by the National … Requirements for using this survey are being phased
in over time; eventually, all medical practices with two or … Quality monitoring of physicians: Linking patients’ experiences of care to
clinical quality and outcomes … May 2017 2-5
Patients keep or change providers based upon experience. … The Clinical Case for Improving Patient Experience
2.C.
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pcmh.ahrq.gov/news/blog/ahrqviews/input-strategic-framework-pcortf.html
March 01, 2022 - burgeoning field explores how best to improve health and healthcare through rigorous comparisons of two or … more preventive, diagnostic, treatment, or delivery approaches. … developed a repository of shared, publicly available, FAIR (Findable, Accessible, Interoperable, Reusable) clinical … decision support tools to guide evidence-based clinical care. … To do so effectively, the Agency has developed a strategic plan to guide our long-range planning and
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pcmh.ahrq.gov/pcor/library-of-resources/index.html
April 01, 2021 - Most of the records describe clinical trials (also called interventional studies). … FDAAA also established penalties for failing to register or submit the results of trials. … The reviews in PubMed Health are derived from systematic reviews of clinical trials. … Certain words or phrases (e.g., "heart failure"). … Smith" OR "Smith, J").
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pcmh.ahrq.gov/sites/default/files/attachments/FuzzySet_031513comp.pdf
March 01, 2013 - hospital discharge planning and medication reconciliation) is a
sufficient condition for reducing readmissions … The analysis first looked at why some practices had poor clinical outcomes for patients with diabetes … for patients with low socioeconomic status, (2) focus on the care of women or seniors,
or (3) have … These results suggest that having an effective
clinical team may be the most important PCMH capability … different from conventional
statistical analysis, where, after the explanatory model and analysis plan
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pcmh.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - So for example, if a patient expects to get a prescription or some other treatment or maybe a diagnostic … alternatives, and offering the possibility that a request will be fulfilled later if the patient's condition … scores by providing inappropriate or unnecessary care. … In fact, we believe that good clinical care depends on both superior technical quality and great patient … providers or health plans.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/topics/dx-safety-workgroup-meeting-notes-nov2023.pdf
March 01, 2024 - Provide new or significant updates on activities federal participants have undertaken
related to improving … DLS is developing a communications plan to reach the
https://academic.oup.com/jalm/article/8/6/1133 … DLS is partnering with Indiana Hospital Association on a statewide
process improvement plan to implement … enable or interface with
technology intended to support decision making based on
predictive models … or algorithms
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
April 01, 2023 - The Problem
Many health care consumers seek information about specific complaints, conditions or diseases … information could be provided during office visits, in printed materials, through patient portals, or … quality of care. 8 Moreover, health care organizations may be reluctant to invest in this kind of functionality … One common concern is that members or patients may not have access to the Internet. … policies about appointment waiting times, access to medical records—as well as health information and condition-specific
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pcmh.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/nurse-role-dxsafety.pdf
September 02, 2022 - For example, in settings such as
primary care or the emergency department, replacing the term “triage … for a health-
related condition)
I-1. … their diagnosis or treatment plan? … • Whom do you need to collaborate with when making a plan for this patient? … • What would you tell patients or ancillary members of the care team to get them more
involved in a
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
March 01, 2023 - Recent Events
Reporting Results to Consumers
Improving Patient Experience
Ambulatory Care … Improvement Guide
Section 1: About the CAHPS Ambulatory Care Improvement Guide
Section 2 … Read the complete CAHPS Ambulatory Care Improvement Guide
(PDF, 3.7 MB)
Read sections of the … ( PDF , 255 KB): Learn how improving patient experience may lead to positive clinical and business outcomes … of care (CC), customer service (CS), and health promotion/education (HP).
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
April 01, 2023 - contributes to a greater risk of adverse clinical outcomes. … Specialist referrals are a serious problem for some health plan members. … The purpose of the guidelines is to identify which clinical conditions the PCPs should manage themselves … Staying abreast of changes in plan regulations. … Patients satisfaction when denied authorization for emergency department care by their managed care plan
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pcmh.ahrq.gov/patient-safety/resources/learning-lab/ehrll-long-desc.html
April 01, 2022 - practices and their specialty care partners. … with complex care needs following hospital discharge. … They redefined the facility’s care pathway and spread this care pathway across the United States via … ” that overcomes stigma, barriers, and inefficiencies to address this important clinical and social problem … Implementing a multidisciplinary clinical pathway can reduce the deep surgical site infection rate after
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pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-datasources.pdf
December 01, 2022 - , getting care quickly, how well doctors communicate, and health plan
information and customer service … NHANES excludes all people in supervised care or custody in institutional settings, all active-
duty … Hospitals submit data to the CMS Clinical Data Warehouse, CMS’s central repository for
clinical data … preventive care or screening examinations. … The IQR measures associated with the Four-Condition sample were retired in 2015.
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pcmh.ahrq.gov/gam/summaries/domain-definitions/index.html
July 01, 2018 - Denominators for these measures are defined by some form of affiliation with a clinical care delivery … organization, e.g. recipients of health care, health plan enrollees, clinical episodes, clinicians, … or clinical delivery organizations. … or through use of clinical services. … identified by enrollment in a health plan or through use of clinical services.
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pcmh.ahrq.gov/page/engaging-patients-and-families-medical-home-table-1
June 01, 2010 - What is the impact on access, clinical quality, patient experience, or costs of building practice partnerships … , community, health system, delivery system design, decision support, and clinical information systems … Pilot projects to integrate shared decisionmaking and decision aids into day-to-day clinical practice … appointments (Foundation for Informed Medical Decision Making, 2010) Initiative to test the impact of clinical … 2009) Efforts to involve patients and members of the public in the development and implementation of clinical
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule2.pptx
February 09, 2006 - Systems Improvement, and the Consumers Advancing Patient Safety, or CAPS.
12
Clinical Team Responsibilities … regarding the plan of care
Monitor and report changes in the patients’ condition
Manage family members … of the patient and their families or their friends as part of the team differ from those of the clinical … To comply with prescribed plan of care; medication non-adherence is a big issue these days. … And they are responsible for following the instructions of the clinical team, or at least asking if they
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_obhemorrhage.docx
May 01, 2017 - · Risk assessment may include presence of clinical conditions that increase risk of hemorrhage, or … Situational awareness refers to all staff caring for the patient—
· knowing what the patient’s plan is … team members who arrive to support a rapid response, and
· when regrouping to discuss plan of care if … · Use of transition communication techniques assures a shared mental model of plan of care and patient … Maternity Care.
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pcmh.ahrq.gov/sites/default/files/attachments/Integrating%20Mental%20Health%20and%20Substance%20Use%20Treatment%20in%20the%20PCMH.pdf
June 01, 2010 - often referred to collectively as
collaborative care or care management that include many of the care … All successful models for integrating mental health care into primary care setting are based
on or are … requires recognition of
symptoms and an initial diagnostic assessment, development of a treatment plan … The association of
attributes of primary care with the delivery of clinical
preventive services. … A web-based data
management system to improve care for depression in a
multicenter clinical trial.
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pcmh.ahrq.gov/sites/default/files/attachments/Care-Mgmt-Issue-Brief-No-15-0018-EF.pdf
April 01, 2015 - The need for CM can also be identified through gaps in evidence-based care or by a triggering
event, … For high-risk and/or high-cost
populations, personalized care plans play a critical role in coordinating … Understanding an individual’s readiness to change,
or his or her activation level, can help care managers … and/or specialty providers
Within each of these CM functions, clinical care such as medication reconciliation … Two approaches should be considered: (1) assigning
or hiring a dedicated care manager or (2) distributing
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pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-24-care-model.pdf
September 01, 2015 - Therefore, no statement in this report should be construed as an official position of AHRQ or of
the … What does research say about the effects of implementing the Care Model or the PCMH in
safety net practices … Ask learners to schedule a meeting or at least email a contact from a participating site to
complete … health condition, not to promote health and well-being or management of chronic health
conditions. … , clinical information systems, and self-management support.
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pcmh.ahrq.gov/health-literacy/improve/precautions/tool6.html
February 01, 2024 - : Tool 2
Primary Care Health Literacy Assessment
Plan-Do-Study-Act Worksheet, Directions, and Examples … Health Education Material Effectively: Tool 12
Welcome Patients: Tool 13
Navigating the Health Care … of Internet Resources
Overview
Followup is the act of making contact with patients or … Examples of Followup Tasks
Responsible Staff
Follow up on complex or sensitive issues. … Primary Care Clinician
Confirm medicine is being taken correctly.