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241. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - Although this process may require a big change in an organization's culture, it is very valuable. … Here are some examples of how scripts can help to change communications: Instead of… Say… "No, … frequently asked questions and to place the most common requests (e.g., new identification (ID) card, change … of address, change of primary care provider (PCP)) without the intervention of a service rep. … Developed a broader range of self-service options (e.g., change own address or PCP, see claims status

242. EvidenceNOW: Oklahoma Cooperative | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/evidencenow/projects/heart-health/about/cooperatives/oklahoma.html
     March 01, 2021 - Unhealthy Alcohol Use Building State Capacity Managing Urinary Incontinence Tools for Change … Numbers are subject to change based on final data analyses. … facilitation, in which practice enhancement assistants become temporary members of the practices, acting as change … EvidenceNOW-Healthy Hearts for Oklahoma, 2017] The Effect of Quality Improvement Orientation and Organizational Change … Technology (GREAT) Symposium, 2017] The Effect of Quality Improvement Orientation and Organizational Change

243. Tool: STEP | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/teamstepps-program/curriculum/situation/tools/step.html
     June 01, 2023 - The environment can change quickly and dramatically. … sure that family caregivers know what changes are of particular importance and whom to contact if a change … Environment: It is a shift change, and everyone is busy, so the respiratory therapist checks the medication

244. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
     August 01, 2022 - For the change effort to be successful, designated teams must work to support and guide the process. … Expertise in change management. Analytical skills. Desire to improve the system. … be a senior leader with influence and authority to make decisions and support the widespread culture change … Leaders should promote the organization's commitment to this change process using existing communication … Outcome Measures The Gap Analysis can be used to help you establish a baseline from which to measure change

245. Advancing Heart Health Research and Results: What We've Learned | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/evidencenow/projects/heart-health/research-results/index.html
     April 01, 2022 - Unhealthy Alcohol Use Building State Capacity Managing Urinary Incontinence Tools for Change … At the national level, an independent evaluation, called ESCALATES (Evaluating System Change to Advance … How external support is organized to help practices change and improve.

246. AHRQ News Now | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/newsletters/e-newsletter/index.html?page=2
     April 05, 2022 - January 19, 2022 AHRQ Views Blog Post: AHRQ Evidence Reviews Are Catalysts for Practice Change … Recommended for High-Need, High-Cost Patients November 9, 2021 Extreme Heat From Climate Change … Mental Health Rehospitalizations October 14, 2021 AHRQ Views Blog: Healthcare, Climate Change

247. AHRQ Impact Case Studies Criteria | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/newsroom/case-studies/criteria.html
     December 01, 2019 - Information must be available that clearly shows that the AHRQ research, products, or tools have influenced a change … "Hopes to implement," "plans to change its policy," and such instances do not qualify as impact or results

248. Integrating Decision Aids into Primary Care: Toolkit | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/evidencenow/tools/decision-support.html
     November 01, 2018 - Contact Us Español FAQs Home EvidenceNOW Tools for Change … EvidenceNOW EvidenceNOW Model Practice Facilitation EvidenceNOW Projects Tools for Change

249. Strategies Used by Effective Practice Facilitators | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/evidencenow/research-results/results/infographics/facilitator-strategies.html
     January 01, 2023 - Unhealthy Alcohol Use Building State Capacity Managing Urinary Incontinence Tools for Change … Effective Facilitator Strategies for Supporting Primary Care Practice Change: A Mixed Methods Study.

250. Workflow Analysis for Quality Improvement (QI) in Primary Care | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/evidencenow/tools/workflow-analysis-qi.html
     November 01, 2018 - Contact Us Español FAQs Home EvidenceNOW Tools for Change … EvidenceNOW EvidenceNOW Model Practice Facilitation EvidenceNOW Projects Tools for Change

251. Aspirin Workflow: Ensuring Evidence-Based Care with Medical Assistants | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/evidencenow/tools/asprin-workflow.html
     November 01, 2018 - Contact Us Español FAQs Home EvidenceNOW Tools for Change … EvidenceNOW EvidenceNOW Model Practice Facilitation EvidenceNOW Projects Tools for Change

252. Burnout in Primary Care: Assessing and Addressing It in Your Practice | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/evidencenow/tools/burnout-in-primary-care.html
     March 01, 2023 - Contact Us Español FAQs Home EvidenceNOW Tools for Change … EvidenceNOW EvidenceNOW Model Practice Facilitation EvidenceNOW Projects Tools for Change

253. URINARY CATHETERIZATION – Sample Policy (doc file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/impl-guide/implementation-guide-appendix-b.docx
     April 24, 2015 - Catheter Change 1.13 Catheters of postop urology patients should only be changed or removed with urology … ’s approval. 1.14 Catheter change: The interval between catheter changes should be determined by the … Indications for change may include mechanical dysfunction or blockage of the urinary catheter system,

254. Primary Care Practice Facilitation Curriculum Module 28: Using the AHRQ Care Model Toolkit with Practices (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-28-using-the-ahrq-care-model.pdf
     September 01, 2015 - This “change package” is designed to help practices implement elements of the Care Model (AHRQ, 2008 … Primary Care Practice Facilitation Curriculum MODULE 28 M28-2 Each key change … Some of the content contained under each key change in the toolkit may not logically follow the change

255. Module 3: Script and Slides (doc file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
     May 01, 2017 - Journal of Organizational Change Management 2002 15(2): 122-37. … The change to work method or work environment can be done immediately. … You can use root cause analysis tools like “is/is not” tables or cause-and-effect diagrams to develop change … In other words, how will you know that a change is an improvement?

256. Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/research/findings/studies/index.html?page=484
     January 01, 2024 - Keywords: Provider, Organizational Change, Patient Safety, Hospitals Hempel S , Newberry S … Older adults reported it was comprehensible and 17 percent reported behavioral intentions to change … investigators reported findings from a systematic review of empirical research on transformational change … of their interactions, but less information is available about the processes of transformational change … Keywords: Healthcare Delivery, Health Services Research (HSR), Organizational Change Miller

257. Tailoring Digital Technologies To Improve Outcomes Among Minorities With Chronic Conditions | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/funding/grantee-profiles/grtprofile-schoenthaler.html
     March 01, 2024 - Associate Director of the Center for Healthful Behavior Change New York University Langone Health … Antoinette Schoenthaler, Ed.D., associate director of the Center for Healthful Behavior Change at New … congregation-specific dashboards, and helped them provide counseling and health education to motivate behavior change

258. AHRQ’s Digital Healthcare Research Program: 20 Years of Innovation | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/blog/ahrqviews/ahrq-digital-healthcare.html
     February 01, 2024 - It was an improbable endeavor to transform a field built on paper and adverse to change. … And AHRQ stood at the forefront of this change. This year, 2024, is a special one for AHRQ. … AHRQ spurred a change in 2007 when it began funding CDS demonstration projects that emphasized a centralized

259. Module 1: Overview - Facilitator Notes | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/overview-fac-notes.html
     June 01, 2017 - Slide 4: Sustaining Change Is Not Easy! … Say: Many change efforts fail to result in sustained improvements. … resources, contextual factors, and program content, as well as the ever-vague category of “cultural change … Slide 7: Testing the Model Say: After developing this theory of change, the Institute for Healthcare … in a set of “component kits” which offer you practical tips and guidance on running small tests of change

260. AHRQ Quality Indicators Prioritization Worksheet Example (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/c2_combo_prioritizationworksheetexample.pdf
     June 29, 2016 - Are affected staff willing to change? … Are affected staff willing to change? … Are affected staff willing to change? … Are affected staff willing to change? … Are affected staff willing to change?