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  1. Appropriate Disclosure to a Patient: Video | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/app-disclosure.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/my36tJsxIgM Return to CANDOR Contents

  2. Mod5-Disclosure-Checklist (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - conversation, which should occur within 60 minutes after a Communication and Optimal Resolution Toolkit (CANDOR … Resolution Toolkit Complete 3 Part I – Initial Disclosure Conversation ■ Within 60 minutes after the CANDOR … family. 2 – Disclosure Checklist ■ Rehearse (in person or by phone) the discussion with another CANDOR … After the Conversation ■ Debrief the conversation with colleagues who were present and the CANDOR Disclosure … If you are not certain what to document, contact a CANDOR Disclosure Lead or risk manager.

  3. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Event Investigation and Analysis Guide: Appendix D CANDOR Tool PROCESS QUESTIONS TO

  4. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/863227/psn-pdf
    February 28, 2024 - harmed-patients-gaining-voice-challenging-dominant-perspectives-construction-medical-harm-and https://psnet.ahrq.gov/issue/ahrq-communication-and-optimal-resolution-candor-toolkit … https://psnet.ahrq.gov/issue/ahrq-communication-and-optimal-resolution-candor-toolkit

  5. System-Focused Event Investigation and Analysis Guide | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
    August 01, 2022 - Contents Introduction A Systems Approach Event Review Process Activation of the CANDOR Response … Appendix A: Five Whys Appendix B: Detailed Review Timeline Appendix C: Visual Model Appendix D: CANDOR … Return to Contents Event Review Process Return to Contents Activation of the CANDOR Response … The reviewer will then share the CANDOR tool which explores contributing factors. … Return to Contents Proceed to Appendix A Return to CANDOR Contents

  6. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/74704/psn-pdf
    January 26, 2022 - healthcare-response Healthcare systems have implemented communication-and-resolution programs (CRPs) (aka CANDOR … communication-and-resolution-programs-challenges-and-lessons-learned-six-early-adopters https://psnet.ahrq.gov/issue/ahrq-communication-and-optimal-resolution-candor-toolkit

  7. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/45386/psn-pdf
    November 23, 2016 - https://psnet.ahrq.gov/issue/balancing-doctor-egos-and-errors Disclosure and candor with patients after … balancing-doctor-egos-and-errors https://psnet.ahrq.gov/issue/ahrq-communication-and-optimal-resolution-candor-toolkit

  8. Gap Analysis Facilitator's Guide: Appendix D | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apd.html
    August 01, 2022 - Do you have any advice for leadership about the best way to get staff on board with the CANDOR process

  9. Gap Analysis Facilitator's Guide: Appendix A | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apa.html
    August 01, 2022 - Gap Analysis Facilitator's Guide: Appendix A CANDOR Gap Analysis Document Review Checklist

  10. Care for the Caregiver Program Implementation Guide | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide6.html
    August 01, 2022 - YES  NO       Return to CANDOR Contents

  11. Case Scenarios: Handling Challenging Communications | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
    August 01, 2022 - Return to Contents Return to CANDOR Contents

  12. Gap Analysis Facilitator's Guide: Appendix C | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
    August 01, 2022 - CANDOR Policies & Processes Yes Inconsistent/ Unsure No Comments Leadership and Culture

  13. Making It Work Tip Sheet: Partnering With Patients and Families To Prevent CLABSI and CAUTI (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/partnering-patients-family.pdf
    April 01, 2022 - Urinary (Foley®) Catheter • CDC Clean Hands Count Campaign • Communication and Optimal Resolution (CANDOR … Communication and Optimal Resolution (CANDOR). … https://www.ahrq.gov/patient-safety/capacity/candor/index.html. Accessed November 29, 2021. 2. … https://www.cdc.gov/handhygiene/campaign/promotional.html https://www.ahrq.gov/patient-safety/capacity/candor … patient-safety/reports/engage/interventions/teachback.html https://www.ahrq.gov/patient-safety/capacity/candor

  14. Followup to the PSML Demonstration Projects | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/demo-program/grants/followup.html
    August 01, 2022 - second project, a comprehensive disclosure and resolution program (Communication and Optimal Resolution [CANDOR … evaluation is assessing the usability of the tools, as well as each hospital’s ability to implement the CANDOR

  15. Comparison of health care worker satisfaction before vs after implementation of a communication and optimal resolution program in acute care hospitals. | PSNet

    psnet.ahrq.gov/issue/comparison-health-care-worker-satisfaction-vs-after-implementation-communication-and-optimal
    December 09, 2020 - AHRQ's Communication and Optimal Resolution (CANDOR) program provides tools to guide the disclosure … This study aimed to identify associations with CANDOR implementation and HCP job satisfaction. … Results indicate implementation of CANDOR increased some measures of HCP job satisfaction and trust in

  16. Making Healthcare Safer IV: Programs for Responding to Harms Experienced by Patients during Clinical Care (pdf file)

    effectivehealthcare.ahrq.gov/sites/default/files/related_files/clinical-care-protocol.pdf
    January 01, 2024 - disclosure and offer programs, disclosure apology and offer programs, early resolution programs, CANDOR … Communication and Optimal Resolution (CANDOR). … Module 1: An Overview of the CANDOR Process. Content last reviewed August 2022. … /index.html https://www.ahrq.gov/patient-safety/settings/hospital/candor/index.html https://betahg.com … /modules/notes1.html https://www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html

  17. Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Item Sets (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
    May 01, 2023 - Communication and Optimal Resolution (CANDOR) https://www.ahrq.gov/professionals/quality-patient-safety … /patient-safety- resources/resources/candor/index.html CANDOR is a process that healthcare institutions … This AHRQ toolkit, based on the CANDOR process, is intended to assist hospitals in implementing communication … index.html https://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/candor … Communication and Optimal Resolution (CANDOR) 2.

  18. Event Investigation and Analysis Guide: Appendix C | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apc.html
    August 01, 2022 - Event Investigation and Analysis Guide: Appendix C Visual Model The model above is one major output from the in-depth review findings. This format helps to utilize the information found in the investigation to understand why the event occurred. The boxes represent different categories of contributing factor…

  19. Event Investigation and Analysis Guide: Appendix B | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apb.html
    August 01, 2022 - Event Investigation and Analysis Guide: Appendix B Detailed Review Timeline Event Type: Individuals Interviewed: NAME TITLE/ROLE Nurse #1 Charge nurse Nurse #2 RN CNA X Nursing tech Manager MS Manager Pertinent Interview Findings There was only one certifi…

  20. Event Investigation and Analysis Guide: Appendix A | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apa.html
    August 01, 2022 - Event Investigation and Analysis Guide: Appendix A Five Whys In this example, there is only one path shown, but answers can create multiple paths and more questions. Event Summary:   The wrong concentration of potassium (K+) was used in the compounding of TPN. This was discovered almost 2 months later. 1s…
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