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  1. Engaging Patients and Families in Their Health Care | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/patients-families/patient-family-engagement/index.html
    April 01, 2018 - Communication and Optimal Resolution (CANDOR) Toolkit The Communication and Optimal Resolution (CANDOR

  2. Engaging Patients and Families in Their Health Care | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/patients-families/index.html
    October 01, 2024 - Communication and Optimal Resolution (CANDOR) Toolkit The Communication and Optimal Resolution (CANDOR

  3. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/47573/psn-pdf
    December 19, 2018 - can-communication-and-resolution-programs-achieve-their-potential-five-key-questions https://psnet.ahrq.gov/issue/ahrq-communication-and-optimal-resolution-candor-toolkit

  4. McCullough (pdf file)

    effectivehealthcare.ahrq.gov/sites/default/files/mccullough.pdf
    January 01, 2011 - values-­‐based judgments about clinical benefits and risks and  their balancing Slide  9: General Candor … own judgments about his or her own healthcare and express preferences • Follow the discipline of candor … Trial of management: clinical ethical tool for responsibly managing uncertainty about plan of care o Candor

  5. Psn-Pdf (pdf file)

    psnet.ahrq.gov/node/47531/psn-pdf
    June 19, 2019 - surgical-safety-checklist-reduce-morbidity-and-mortality-global-population https://psnet.ahrq.gov/issue/ahrq-communication-and-optimal-resolution-candor-toolkit

  6. Practice Improvement | Agency for Healthcare Research and Quality

    www.ahrq.gov/practiceimprovement/index.html
    June 01, 2025 - Communication and Optimal Resolution (CANDOR) Toolkit Process for practitioners to use when unexpected

  7. Balancing doctor egos and errors. | PSNet

    psnet.ahrq.gov/issue/balancing-doctor-egos-and-errors
    December 04, 2019 - Disclosure and candor with patients after a medical error has gained support from organizations,

  8. Why admitting to mistakes can help doctors (and patients). | PSNet

    psnet.ahrq.gov/issue/why-admitting-mistakes-can-help-doctors-and-patients
    September 13, 2023 - The CANDOR system is highlighted in this presentation by one of the originators of the concept as a

  9. Resources by the CMS Patient Safety Structural Measure Domains | Agency for Healthcare Research and Quality

    www.ahrq.gov/action-alliance/resources/measure-domains.html
    April 01, 2025 - Domain 4: Accountability and Transparency AHRQ CANDOR (Communication and Optimal Resolution) Toolkit … CANDOR is a communication and resolution program that provides hospitals with the tools to respond immediately

  10. Patient Notification Toolkit. | PSNet

    psnet.ahrq.gov/issue/patient-notification-toolkit
    September 07, 2016 - November 30, 2023 AHRQ Communication and Optimal Resolution (CANDOR) Toolkit.

  11. Improving Patient Safety in Hospitals: A Resource List for Users of the AHRQ Hospital Survey on Patient Safety Culture (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalresourcelist.pdf
    January 01, 2019 - can use the Communication and Optimal Resolution (CANDOR) process to respond in a timely, thorough, … The CANDOR toolkit contains eight modules, each containing PowerPoint slides with facilitator notes. … The key lessons for hospitals implementing the CANDOR process in their institutions include how to: … • Review and revise the organization’s current processes to align with the CANDOR process. … https://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/candor/

  12. Creating a Safe Space: Psychological Health and Safety of Healthcare Workers. | PSNet

    psnet.ahrq.gov/issue/creating-safe-space-psychological-health-and-safety-healthcare-workers
    May 22, 2019 - October 13, 2021 CANDOR Webinar Series.

  13. Silence A Commentary | Agency for Healthcare Research and Quality

    www.ahrq.gov/patient-safety/reports/liability/silence.html
    August 01, 2017 - compensation. 6 The Agency for Healthcare Research and Quality (AHRQ) has created a toolkit called CANDOR … Communication and Optimal Resolution (CANDOR) Toolkit .

  14. Annual Communication, Apology, and Resolution (CARe) Forum. | PSNet

    psnet.ahrq.gov/issue/annual-communication-apology-and-resolution-care-forum
    May 03, 2023 - October 13, 2021 CANDOR Webinar Series.

  15. Inpatient Notes: mistakes in the hospital—communicating, apologizing, and beyond. | PSNet

    psnet.ahrq.gov/issue/inpatient-notes-mistakes-hospital-communicating-apologizing-and-beyond
    September 04, 2024 - December 4, 2019 View More Related Resources CANDOR Webinar Series

  16. The Good, The Bad, and The Ugly: Patient Experiences with CRPs. | PSNet

    psnet.ahrq.gov/issue/good-bad-and-ugly-patient-experiences-crps
    February 28, 2024 - July 20, 2021 CANDOR Webinar Series.

  17. Mid Staffs scandal: 10 years on, inquiry chair worries NHS staff too scared to speak up. | PSNet

    psnet.ahrq.gov/issue/mid-staffs-scandal-10-years-inquiry-chair-worries-nhs-staff-too-scared-speak
    December 18, 2019 - This story highlights that transparency, duty of candor and whistleblowing protections have improved

  18. Communication and Resolution After an Adverse Health Care Incident. | PSNet

    psnet.ahrq.gov/issue/communication-and-resolution-after-adverse-health-care-incident
    August 01, 2014 - This state bill , referred to as the "Colorado Candor Act," protects conversations between organizations

  19. Implementing the CMS Patient Safety Structural Measure: Slide Presentation (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/implementing-cms-measure-slides.pdf
    May 13, 2025 - patient safety activities Hospital has a Communication and Resolution Program (CRP), such as AHRQ’s CANDOR … • CUSP – Comprehensive Unit-Based Safety Program • AHRQ’s CANDOR Toolkit • CDC’s Infection Control

  20. Unite for Safe Care. | PSNet

    psnet.ahrq.gov/issue/unite-care
    October 20, 2021 - October 20, 2021 CANDOR Webinar Series.
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