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41. Disclosure Conversation with Family: Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/disclosure.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/C-WJ2XylWa0 Return to CANDOR Contents

42. Peer Support Interaction—Physician: Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/physicians.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/WkrXgZGn6KM Return to CANDOR Contents

43. Resolution Planning: Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/planning.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/qg0oKow_BGE Return to CANDOR Contents

44. Conversation with Family: Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/conversation.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/x_ittW2ratM Return to CANDOR Contents

45. Planning for Meetings with Family: Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/meeting.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/N1PLEUESd84 Return to CANDOR Contents

46. Accountability—Peer to Peer Coaching: Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/accountability.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/dcOzrIICv_o Return to CANDOR Contents

47. Mod4-Event-Checklist (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
    April 01, 2016 - The Communication and Optimal Resolution Toolkit (CANDOR) Response Team or designee, unless otherwise … CANDOR Event Checklist Communication and Optimal Resolution Toolkit CANDOR Process Steps Event Report … ■ Secure photos/video recordings (OR/procedural) and/or security monitoring tape. 2 – CANDOR Event … Checklist CANDOR Process Steps Event Review Initial Key Communications ■ Consider additional care … CANDOR Event Checklist – 3 CANDOR Process Steps Concluding the Investigation ■ Conduct consensus

48. Disclosure Checklist | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
    August 01, 2022 - disclosure conversation, which should occur within 60 minutes after a Communication and Optimal Resolution (CANDOR … Complete ✔ Part I – Initial Disclosure Conversation   Within 60 minutes after the CANDOR … Rehearse (in person or by phone)  the discussion with another CANDOR Disclosure Lead.   … If you are not certain what to document, contact a CANDOR Disclosure Lead or risk manager.   … Return to CANDOR Contents

49. Mod03-Gap-Analysis-Guide (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
    April 01, 2016 - evaluate the extent to which current processes align with the Communication and Optimal Resolution (CANDOR … The CANDOR Implementation Team How to use this tool: Conduct a gap analysis prior to implementing the … CANDOR process. … In-person, facilitated focus groups with key stakeholders focused on CANDOR practices. 3. … [Schedule CANDOR process implementation activities.] AHRQ Pub.

50. PowerPoint Presentation
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module6/module6-care-for-caregiver.pptx
    May 01, 2011 - PowerPoint Presentation Communication and Optimal Resolution (CANDOR) Toolkit Module 6: Care for the … Caregiver Module 6 includes information on the Care for the Caregiver component of the CANDOR process … , which focuses on providing emotional support to caregivers following a CANDOR event. … Caregiver grief following a CANDOR event can be devastating, especially as the initial response to a … CANDOR event focuses on the needs of the patient and/or family.

51. Inappropriate Disclosure to a Patient: Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/inapp-disclosure.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/0ITU9keVWRg Return to CANDOR Contents

52. Communication Assessment Guide | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5.html
    August 01, 2022 - Communication and Optimal Resolution (CANDOR) Implementation Team, Disclosure Lead(s), Disclosure Communicators … Appendix 3: Results Template Appendix 4: References Overview Communication is at the heart of the CANDOR … Genuine professional commitment to the principles of just culture and the CANDOR process. … Members of the CANDOR Team can administer this instrument at their discretion when evaluating potential … Return to Contents Proceed to Appendix 1 Return to CANDOR Contents

53. Appropriate Disclosure to a Patient: Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/app-disclosure.html
    August 01, 2022 - Video AHRQ Communication and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR … YouTube embedded video: https://www.youtube-nocookie.com/embed/my36tJsxIgM Return to CANDOR Contents

54. Mod5-Disclosure-Checklist (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - conversation, which should occur within 60 minutes after a Communication and Optimal Resolution Toolkit (CANDOR … Resolution Toolkit Complete 3 Part I – Initial Disclosure Conversation ■ Within 60 minutes after the CANDOR … family. 2 – Disclosure Checklist ■ Rehearse (in person or by phone) the discussion with another CANDOR … After the Conversation ■ Debrief the conversation with colleagues who were present and the CANDOR Disclosure … If you are not certain what to document, contact a CANDOR Disclosure Lead or risk manager.

55. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Event Investigation and Analysis Guide: Appendix D CANDOR Tool PROCESS QUESTIONS TO

56. System-Focused Event Investigation and Analysis Guide | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
    August 01, 2022 - Contents Introduction A Systems Approach Event Review Process Activation of the CANDOR Response … Appendix A: Five Whys Appendix B: Detailed Review Timeline Appendix C: Visual Model Appendix D: CANDOR … Return to Contents Event Review Process Return to Contents Activation of the CANDOR Response … The reviewer will then share the CANDOR tool which explores contributing factors. … Return to Contents Proceed to Appendix A Return to CANDOR Contents

57. Gap Analysis Facilitator's Guide: Appendix D | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apd.html
    August 01, 2022 - Do you have any advice for leadership about the best way to get staff on board with the CANDOR process

58. Gap Analysis Facilitator's Guide: Appendix A | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apa.html
    August 01, 2022 - Gap Analysis Facilitator's Guide: Appendix A CANDOR Gap Analysis Document Review Checklist

59. Care for the Caregiver Program Implementation Guide | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide6.html
    August 01, 2022 - YES  NO       Return to CANDOR Contents

60. Case Scenarios: Handling Challenging Communications | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
    August 01, 2022 - Return to Contents Return to CANDOR Contents