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1. CANDOR Acknowledgments (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
   June 02, 2025 - CANDOR Acknowledgments CANDOR ACKNOWLEDGMENTS Acknowledgments The Communication and Optimal … Resolution (CANDOR) process was funded by AHRQ and is based on input from experts, key stakeholders … This approach, known as the CANDOR process, represents a synthesis of best practices in the field, as … many partners and subject matter experts who participated in designing, training, and implementing CANDOR … - Anna Wojcik, M.P.H  Expert Faculty led the design and teaching of the CANDOR curriculum, guided

2. Candor-Impguide (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-impguide.pdf
   April 01, 2016 - Introduction to the CANDOR Process This section provides a description of the CANDOR process, which … CANDOR Implementation Phases The CANDOR process is best implemented in three phases: – Phase I - … of CANDOR Event. … After the event is identified as a CANDOR event, CANDOR System Activation occurs and triggers the start … analysis post-CANDOR process).

3. An Overview of the CANDOR Process
   www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/module4-event-reporting-investigation-analysis.pptx
   September 10, 2015 - An Overview of the CANDOR Process Communication and Optimal Resolution (CANDOR) Toolkit Module 4: … and Analysis Module 4 3 The identification and reporting of a CANDOR event initiates the CANDOR process … and is a key foundational element of the CANDOR process. … Event reporting is the trigger for other CANDOR processes and is critical to establishing the CANDOR … member who understands the organization’s CANDOR process and how to activate the CANDOR system within

4. An Overview of the CANDOR Process
   www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module8/module8-organizational-learning-sustainability.pptx
   August 20, 2015 - An Overview of the CANDOR Process Communication and Optimal Resolution (CANDOR) Toolkit Module 8: … Review how to plan to sustain the CANDOR process. … CANDOR process leaders are able to support continuous learning from the CANDOR process and from the outcomes … Management Structure CANDOR Team Structure; CANDOR Implementation Team Lead Structures to “Foolproof … of the CANDOR process.

5. Module 1: Communication and Optimal Resolution (CANDOR) Toolkit Module 1: An Overview of the CANDOR Process
   www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module1/module1-overview.pptx
   June 02, 2025 - CANDOR Process. … process Define a CANDOR event Describe the goals of the CANDOR process Examine the steps in the CANDOR … Define a CANDOR event. Describe the goals of the CANDOR process. … of a CANDOR Event. … The CANDOR Response Team is also responsible for notifying the CANDOR Communication Lead that a CANDOR

6. Communication and Optimal Resolution (CANDOR) | Agency for Healthcare Research and Quality
   www.ahrq.gov/patient-safety/settings/hospital/candor/index.html
   August 01, 2022 - Communication and Optimal Resolution (CANDOR) C ommunication and O ptimal R esolution (CANDOR … In short, the CANDOR process is a more patient-centered approach that emphasized early disclosure of … Getting Started Implementation Guide for the CANDOR Process ( PDF , 504 KB) Acknowledgments ( … PDF , 90 KB) Modules Module 1: An Overview of the CANDOR Process Overview of the CANDOR Process … Toolkit Introduction CANDOR Toolkit Case Studies

7. Longitudinal Evaluation of the Patient Safety and Medical Liability Reform Demonstration Program | Agency for Healthcare Research and Quality
   www.ahrq.gov/patient-safety/reports/candor-demo-program/candor/demo-program/index.html
   August 01, 2022 - Return to CANDOR Contents

8. CANDOR Event Checklist | Agency for Healthcare Research and Quality
   www.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist4.html
   August 01, 2022 - CANDOR Event Checklist AHRQ Communication and Optimal Resolution Toolkit Purpose: To provide … The Communication and Optimal Resolution (CANDOR) Response Team or designee, unless otherwise indicated … CANDOR Process Steps EVENT REPORT   Receipt of Report How report was received … Return to CANDOR Contents

9. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
   www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
   August 01, 2022 - Define a CANDOR event. Describe the goals of the CANDOR process. … Review how to use the CANDOR toolkit to educate health care organizations on how to implement the CANDOR … In the CANDOR process, clinicians are encouraged to immediately report a CANDOR event. … CANDOR Response Team.   … The CANDOR Response Team is also responsible for notifying the CANDOR Communication Lead that a CANDOR

10. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - CANDOR Implementation Phases     1. … of a CANDOR Event. … Figure 1: CANDOR Process Component 1: Identification of CANDOR Event . … After the event is identified as a CANDOR event, CANDOR System Activation occurs and triggers the start … MODULE 1: Overview of the CANDOR Process This module provides a general introduction to the CANDOR

11. Communication and Optimal Resolution (CANDOR) Toolkit | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules.html
    August 01, 2022 - Communication and Optimal Resolution (CANDOR) Toolkit What is the Communication and … Implementation Guide for the CANDOR Process Acknowledgments Module 1: An Overview of the CANDOR Process … Carole Hemmelgarn, Patient Advocate How Does the CANDOR Process Work? … Generally, the CANDOR process begins with identification of an event that involves harm. … Why Invest in Implementing the CANDOR Process in My Organization?

12. Building the Business Case for CANDOR Worksheet | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/worksheet2.html
    August 01, 2022 - Building the Business Case for CANDOR Worksheet AHRQ Communication and Optimal Resolution Toolkit … CANDOR Overview CANDOR Overview Briefly describe the program elements … and the CANDOR process. … Circle back to the question, "Why implement the CANDOR process in this organization?" … Return to CANDOR Contents

13. Implementation Guide for the CANDOR Process: Appendix B | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apb.html
    August 01, 2022 - Implementation Guide for the CANDOR Process: Appendix B Team Roles and Responsibilities … CANDOR Implementation Team     CANDOR Implementation Team Leader Organization-wide implementation … of the CANDOR process Influential senior leader who has the authority to make decisions, such as: … clinical staff about the CANDOR process; serves as liaison to promote and support CANDOR process implementation … Champion Reinforces goals of the CANDOR process; educates risk, legal, claims staff about the CANDOR

14. Implementation Guide for the CANDOR Process: Appendix A | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apa.html
    August 01, 2022 - Implementation Guide for the CANDOR Process: Appendix A Building the Business Case Worksheet … CANDOR Process Overview CANDOR Process Overview Briefly describe the … program elements and the CANDOR process. … Describe exactly what you want to achieve with the CANDOR process in the organization.  … Circle back to the question, "Why implement the CANDOR process in this organization?"

15. CommonSpirit Health Expands CANDOR Toolkit Across Entire Health System | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/newsroom/case-studies/202104.html
    October 01, 2021 - CommonSpirit Health Expands CANDOR Toolkit Across Entire Health System Search All Impact Case Studies … health systems, serving 21 States, is expanding its use of AHRQ's  Communication and Optimal Resolution (CANDOR … The CANDOR toolkit helps hospitals, health system leaders, and clinicians communicate accurately and … The CANDOR process turns traditional thinking on its head, providing methods and tools for clinicians … CommonSpirit Health employees have also responded positively to CANDOR training.

16. Communication and Optimal Resolution (CANDOR) Toolkit Module 3: Preparing for Implementation: Change Readiness and Gap Analysis
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/module3-assessment-change-readiness-gap-analysis.pptx
    August 25, 2015 - Build the CANDOR Implementation Team. Develop a shared vision and strategy. Define a CANDOR event. … Build the CANDOR Implementation Team. Develop a shared vision and strategy. Define a CANDOR event. … see the value and need for implementing the CANDOR process. 4 Build the CANDOR Implementation Team … that limiting the definition of a CANDOR event so that the trigger for the CANDOR process was linked … the CANDOR team to act.

17. Introduction to Communication and Optimal Resolution (CANDOR): Video | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/videos/introduction.html
    August 01, 2022 - Introduction to Communication and Optimal Resolution (CANDOR): Video AHRQ Communication and Optimal … Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health care institutions … This video provides an overview of the CANDOR process. … YouTube embedded video: https://www.youtube-nocookie.com/embed/xeMWizTodYw Return to CANDOR Contents

18. Module 2: Communication and Optimal Resolution (CANDOR) Toolkit Module 2: Obtaining Organizational Buy-in and Support
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module2/module2-obtaining-organizational-buy-in-support.pptx
    August 14, 2015 - support for CANDOR implementation. … case for the CANDOR process. … case for the CANDOR process. … of the CANDOR process. … Understanding the CANDOR process is important in engaging staff in CANDOR process implementation.

19. Module 3: Preparing for Implementation: Gap Analysis | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/notes.html
    August 01, 2022 - Define a CANDOR event. Develop a measurement strategy. … the CANDOR Implementation Team. … The CANDOR Implementation Team can help lead the development of this shared vision for the CANDOR process … that limiting the definition of a CANDOR event so that the trigger for the CANDOR process was linked … steps that empower the CANDOR team to act.

20. Module 8: Organizational Learning and Sustainability | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes8.html
    August 01, 2022 - Review how to plan to sustain the CANDOR process. … CANDOR process leaders are able to support continuous learning from the CANDOR process and from the outcomes … of CANDOR events.  … structure constitute the CANDOR Team Structure. … of the CANDOR process.