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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-standardized-quality-measures.pdf
June 02, 2025 - Measure (eCQM) Resource Center
NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®)
CAHPS … ® Clinician and Group Survey Database
Measure specifications
Measure specifications provide detailed … ListMeasures
https://ecqi.healthit.gov/ecqms
https://www.ncqa.org/hedis/measures/
https://www.ahrq.gov/cahps … /cahps-database/index.html
https://www.cms.gov/Medicare/Coding/ICD10/ICD-10Resources
https://www.ama-assn.org
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www.ahrq.gov/topics/nursing-homes.html
Emergency Department Visits
AHRQ’s Safety Program for Nursing Homes: On-Time Prevention
CAHPS … Nursing Home Family Member Survey Measures
Center to Advance Palliative Care (CAPC) COVID-19 Response … Quality of Long-Term Care
Nursing Home Antimicrobial Stewardship Modules
SOPS Nursing Home Survey
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psnet.ahrq.gov/issue/patient-experience-patient-safety-and-provider-well-being-associations-and-paths-quality
January 10, 2024 - This October 2023 session discussed how Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) surveys provide patient experience insights that can inform safety culture improvement efforts and … August 7, 2024
Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User … February 15, 2023
Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2022 … April 6, 2022
New AHRQ Surveys on Patient Safety Culture Diagnostic Safety Supplemental
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
March 01, 2015 - the Measure
Research shows that patient- and family-centered care, as measured by patient experience surveys … indicated that the Child HCAHPS is easily understandable.
3
Measure Development and Testing
The Child CAHPS … CAHPS design
principles were followed throughout. … In addition, the developers administered 60 surveys by phone and
performed behavioral coding and analyzed … ● HCAHPS surveys are sampled from the general patient population, and thus, there usually is not a
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psnet.ahrq.gov/node/853074/psn-pdf
February 06, 2024 - This October 2023 session
discussed how Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) surveys provide
patient experience insights that can inform safety culture improvement efforts and
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
March 01, 2020 - Relevant Questions on the CAHPS Health Plan Survey
A few versions of the CAHPS Health Plan Survey include … These survey questions about price transparency are part of:
The CAHPS Health Plan Survey 5.0H—the … The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) – the version used by the
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-schlesinger.pdf
April 01, 2022 - Inferences About Narrative Impact, Learning Curves & Diffusion
37
38
Diffusion and Exposure 1:
Staff Survey … Maximize Leverage
39
Analysis of the Intervention Impact on
Patient Experience
• Measured by survey … responses to CG-CAHPS questions and composites
► Access measures
► Office Staff performance
► Provider … Communication
► Care Coordination
• Data collected for pre- and post-intervention period: total of 9551 respondents … 2021-April 2022
• Analyzed using Difference-in-Difference Regression Models
► Compare changes in survey
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www.ahrq.gov/action-alliance/resources/foundational-area.html
March 01, 2025 - AHRQ Surveys on Patient Safety Culture® (SOPS®) and Additional Resources These surveys are focused … Contents Patient and Family Engagement AHRQ Consumer Assessment of Healthcare Providers and Systems (CAHPS … providers seeking to improve their performance in the domains of patient experience measured by the CAHPS … surveys of ambulatory care. … Organizations can use this brief questionnaire to examine the number and nature of patient handling injuries
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www.ahrq.gov/research/publications/search.html?page=5
November 01, 2017 - Publication Date: October 2017
Publication Number: A1618-EHC012-B
2017 CAHPS … Health Plan Survey Chartbook
The 2017 CAHPS Health Plan Survey Chartbook summarizes what consumers … have to say in a standardized survey about their experiences with their health plans and medical care
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures3.html
June 01, 2018 - 80.6
86.6
87.6
92.4
Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS … ® (Consumer Assessment of Healthcare Providers and Systems) Survey, 2014. … Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS® (Consumer Assessment of Healthcare … Providers and Systems) Survey, 2014.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-sops101-webcast-2023-kirchner.pdf
January 01, 2023 - are the SOPS Surveys? … are composed of standardized questions —
core items that support the comparability of survey content … • Focus on:
► The diagnostic process
► Accurate diagnoses
► Communication around
diagnoses
19
Survey … financial performance/operating margin if they had an EHR2
Lower adverse events3
Higher Hospital CAHPS … Set for Hospitals and Medical Offices
Diagnostic Safety Supplemental Item Set for Medical Offices
Survey
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www.ahrq.gov/data/resources/index.html?page=3
Medical Expenditure Panel Survey: Medicare
The public sources for health insurance identified in … Medical Expenditure Panel Survey: Mental Health
Perceived mental health status data are collected … Medical Expenditure Panel Survey: Prescription Drug Use
MEPS- Household Component survey participants … asked in the self-administered questionnaire of the MEPS- Household Component. … Quality of care measures were taken from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS
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www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/supplhighlight13.html
June 01, 2015 - Financial incentives
AK
3
36
1
PCMH principles and transformation, quality measures, CG-CAHPS … Abbreviations used in Appendix:
ADHD : Attention deficit hyperactivity disorder
BMI : Body mass index
CG-CAHPS … : Consumer Assessment of Healthcare Providers and Systems, Clinician & Group Surveys
CYSHCN : Children
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www.ahrq.gov/research/publications/pubcomguide/pcguide1apb.html
April 01, 2024 - The following are AHRQ trademarks: CAHPS ® Evidence-based Practice Center Program ® HCAHPS ® MONAHRQ … Guideline Clearinghouse TM National Quality Measures Clearinghouse TM Quality Indicators TM SOPS ® Surveys
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www.ahrq.gov/news/newsletters/e-newsletter/910.html
April 01, 2024 - ET: Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey … patient feedback methods to complement AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … ET: Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey and Workplace Safety Item Set will … highlight how the Indiana Hospital Association used AHRQ’s Surveys on Patient Safety Culture® (SOPS® … Development of a comprehensive survey to assess key socioecological determinants of health.
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www.ahrq.gov/patient-safety/settings/long-term-care/index.html
September 01, 2021 - AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care
CAHPS ® Nursing Home Survey … The surveys are developed from the patient’s perspective on what’s important to measure. … Nursing Home Survey on Patient Safety Culture is a staff-administered survey that helps nursing homes
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
May 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Access to Mental Health Care … Reporting the items
Survey users can report items separately or create a composite by adding the responses … Survey users can also create a composite for the two counseling items (MH3 and MH4) by adding responses
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www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-mentalhealth-hp50-adult.html
May 01, 2021 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0/5.1: Access to Mental Health Care Services … Reporting the items
Survey users can report items separately or create a composite by adding the responses … Survey users can also create a composite for the two counseling items (MH3 and MH4) by adding responses
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/measuring-safety-culture.pdf
May 13, 2025 - es
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80% Response Rate
29,793 respondents … Social Science Analyst, CAHPS and SOPS Programs
Agency for Healthcare Research and Quality
Joann Sorra … Project Director, User Network for CAHPS and SOPS
Vice President, Westat
AHRQ’s Surveys on Patient … financial performance/operating margin if they had an EHR 2
Lower adverse events3
Higher Hospital CAHPS … (PSCHO)
• Safety Attitudes Questionnaire (SAQ)
• Safety, Communication, Operational
Reliability,
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs
The CAHPS … Agency for Healthcare Research and Quality,
Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … Factors affecting response rates to the Consumer Assessment of Health Plans
Study survey.