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821. | Agency for Healthcare Research and Quality
     www.ahrq.gov/es/programs/index.html?page=2
     More CAHPS The CAHPS program aims to advance our scientific understanding of patient experience … Medical Expenditure Panel Survey (MEPS) MEPS is a set of large-scale surveys of families and individuals

822. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0): In the last 12 months, how much of a problem was it to get the help you needed when … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.

823. How To Use the AHRQ SOPS Ambulatory Surgery Center Survey To Improve Patient Safety (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinar/asc-use-012121.html
     February 01, 2024 - How To Use the AHRQ SOPS Ambulatory Surgery Center Survey To Improve Patient Safety (Webcast) … from the 2020 SOPS ASC Survey Database, discussed how to administer the survey, and described how to … Speakers also highlighted the benefits of participating in the SOPS ASC Survey Database. … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

824. Understanding the CMS Patient Safety Structural Measure Requirements for Hospitals (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/sops-pssm-hospital-070825.html
     August 01, 2025 - on Patient Safety Culture® (SOPS®) Hospital Survey , as well as a shorter SOPS pulse survey version, … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … Principal Research Associate User Network for the AHRQ Surveys on Patient Safety Culture Westat        … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

825. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0): In the last 12 months, how much of a problem was it to get the help you needed when … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.

826. Resources for Addressing Disparities and Improving Quality – NHQDR Data Tools
     datatools.ahrq.gov/nhqdr/resources-addressing-disparities-and-improving-quality/
     January 01, 2022 - Data Tools FAQ HCUP Fast Stats FAQ HCUPnet FAQ Data Tools Videos Data Tools Home CAHPS … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare … AHRQ Medical Expenditure Panel Survey (MEPS) The Medical Expenditure Panel Survey (MEPS) is a set … of large-scale surveys of families and individuals, their medical providers, and employers across the … data Quality improvement for CAHPS data AHRQ Quality improvement using SOPS data Quality

827. Teamwork in Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
     January 01, 2012 - Vincent College and consultant to the CAHPS User Network. … can also access other quality improvement resources, such as case studies detailing the use of CAHP survey … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s cahps, the number one, at a-h-r-q.gov [cahps1@ahrq.gov]. … joining us today and we look forward to bringing you more stories and experiences from users of CAHP surveys

828. Resource List - AHRQ Nursing Home Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
     April 01, 2023 - CAHPS® Nursing Home Surveys https://cahps.ahrq.gov/surveys-guidance/nh/index.html The CAHPS program … This website provides information on the CAHPS Nursing Home Surveys, as well as links to three separate … instruments: an in-person questionnaire for long-term residents, a mail questionnaire for recently … discharged short-stay residents, and a questionnaire for residents’ family members. 7. … CAHPS® Nursing Home Surveys 7.

829. Webcast: New AHRQ SOPS Value and Efficiency Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/value-efficiency.html
     October 01, 2018 - Quality (AHRQ) hosted a webcast featuring the new  Value and Efficiency Supplemental Item Sets for the Surveys … Surveys are completed by clinical and nonclinical staff. … improvements based on survey findings. … Division Director, CAHPS ® Division Center for Quality Improvement and Patient Safety Agency for … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction

830. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/dxsafety.html
     June 01, 2022 - Medical offices can use the survey items as a supplement to the SOPS Medical Office Survey to assess … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Research and Quality (AHRQ) AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program (PDF, 556 KB … Safety Supplemental Items for the SOPS Medical Office Survey (PDF, 2 MB)   Joann Sorra (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

831. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-121024.html
     December 01, 2024 - Recording Summary This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) program featured a moderated discussion with three CAHPS team members, who shared their research insights … Senior Health Policy Researcher  RAND Insights About Child HCAHPS Survey Comments on Pediatric Inpatient

832. New SOPS® Workplace Safety Supplemental Item Set for Nursing Homes (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/nursing-home-workplace-safety.html
     October 01, 2024 - Homes (Webcast) January 24, 2023 Summary Speakers and Presentation Slides Recording About the Surveys … on Patient Safety Culture ® (SOPS) Nursing Home Survey. … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Safety Supplemental Item Set for the SOPS Nursing Home Survey (PDF, 1.4 MB)   Joann Sorra (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

833. The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
     June 02, 2025 - challenges Challenge 1: Missing information Distinctive information • Elaborates on existing domains in surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html 41 https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/elicitation/index.html 8 Narratives address challenges Challenge

834. Ambulatory Surgery Center SOPS: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/asc-program.html
     December 01, 2023 - on Patient Safety Culture™ (SOPS™) Ambulatory Surgery Center (ASC) Survey , including a review of the … SOPS ASC program, survey administration in your facility, and resources available. … Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Culture (SOPS) Westat The SOPS Ambulatory Surgery Center Survey (PDF, 1.4 MB)   Joann Sorra … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

835. Measurement and Reporting Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/measurement/index.html
     February 01, 2017 - Measurement and Reporting Tools Consumer Assessment Surveys The Consumer Assessment … of Healthcare Providers and Systems (CAHPS) program is a multi-year initiative of the Agency for Healthcare

836. Technical Notes and Survey Documentation – MEPS-IC Data Tools
     datatools.ahrq.gov/meps-ic/technical-notes-and-survey-documentation/
     January 01, 2020 - survey year a full 12 months earlier than was possible for the pre-2008 surveys. … See the Glossary for definitions of terms used in the survey questionnaires and tables of estimates … questionnaires. … Plan Form Removed the “first” plan-level questionnaire from the establishment and government questionnaires … Added follow-up questionnaire 10MS for interviews of multi-establishment respondents.

837. Enhancing Surgical Team Communication: SOPS® and TeamSTEPPS® in Action (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/best-practices-072524.html
     August 01, 2024 - Webcast) July 25, 2024 Contents Summary Speakers and Presentation Slides Recording About the Surveys … on Patient Safety Culture Summary This webcast provided background on AHRQ's Surveys on Patient Safety … North Carolina Division of Healthcare Engineering highlighted how concepts drawn from SOPS Hospital Survey … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

838. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new_sops_diagnostic_safety-intro.pdf
     June 02, 2021 - Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann Sorra, Ph.D. … (Moderator) User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat 4 Agenda

839. Using An Electronic Personal Health Record To Empower Patients With Hypertension - 2011 | Digital Healthcare Research
     digital.ahrq.gov/ahrq-funded-projects/using-electronic-personal-health-record-empower-patients-hypertension/annual-summary/2011
     January 01, 2011 - The effectiveness of My HealthLink was evaluated through questionnaires and biological measurements, … The team also evaluated, via surveys and in-depth interviews, physician and staff perceptions of the … The 2005, 2008, and 2010 PFCC Institutional Survey results were analyzed and prepared for dissemination … ) global doctor rating, composite doctor communication rating, and CAHPS composite office staff rating … Results from the PFCC Institutional Survey support an increase in positive attitudes and awareness toward

840. An Interactive Preventive Health Record (IPHR) to Promote Patient-Centered Care - 2010 | Digital Healthcare Research
     digital.ahrq.gov/ahrq-funded-projects/interactive-preventive-health-record-iphr-promote-patient-centered-care/annual-summary/2010
     January 01, 2010 - data in the EMR, utilization data from MyPreventiveCare, and data collected from patient and provider surveys … four-month post-intervention data from both the Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) survey and the EMR. … In February 2010, the team mailed the preventive services survey to 4,500 predefined intervention and … control patients and the CAHPS survey to an additional 1,000 predefined intervention and control patients