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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
January 01, 2011 - Vincent College and consultant to
the CAHPS User Network. I’m here today with Dr. … You can
also access other QI resources such as case studies detailing the use of CAHPS survey results … the CAHPS Help Line at 1-800-492-9261 or via email at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@]
a-h-r-q.gov [cahps1@ahrq.gov]. … surveys.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-overview-webcast-intro.pdf
January 15, 2025 - AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction
AHRQ’s Surveys on Patient Safety … Principal Research Associate
User Network for AHRQ Surveys
on Patient Safety Culture
Westat
Moderator … Social Science Analyst, CAHPS and SOPS Programs
Agency for Healthcare Research and Quality
Rose Tyler … Lead Research Associate
User Network for AHRQ Surveys on Patient Safety Culture
Westat
3
Agenda … • Background on AHRQ’s Surveys on Patient Safety Culture®
(SOPS®) Program
• SOPS Surveys, Databases
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Literacy
Population … Users of the CAHPS ® Clinician & Group Survey are free to incorporate supplemental items in order to … Always
After core question 17
Related Content
Health Literacy
CAHPS … Clinician & Group Survey
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro
Understanding SOPS® Surveys:
A Primer … Director, SOPS and CAHPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare … Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Joann … (Moderator)
Project Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat … 4
Agenda
• AHRQ SOPS Program
• SOPS Surveys
• SOPS Databases
• SOPS Resources
• Q&A
5
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www.ahrq.gov/sitemap.html
August 11, 2025 - Healthcare Database for Research (SyH-DR)
Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP)
Mental Disorders
Medical Expenditure Panel Survey … Network of Patient Safety Databases
AHRQ Quality Indicator Tools for Data Analytics
Surveys … Key Contacts
AHRQ Microsites
Action Alliance
Antibiotic Use
CAHPS … Populations
Questions
Shared Decision Making
Social Determinants of Health (SDOH)
Surveys
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/g2_pdi_specifictoolstosupportchange.pdf
January 01, 2011 - Reference Guide for Adult Surveys is a
standardized reference guide that summarizes
adult surveys … developed by the CAHPS
Consortium. … In addition, the survey asks respondents about
their willingness to recommend the facility:
• Question … Short Survey Short surveys are intended to provide just
enough simple and prompt feedback to
indicate … /survey-materials/survey-and-cpoe-materials
http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
January 01, 2011 - Reference Guide for
Adult Surveys is a standardized reference guide that
summarizes adult surveys … developed by the CAHPS
Consortium. … In addition, the survey asks respondents about their
willingness to recommend the facility:
Question … Short Survey Short surveys are intended to provide just enough
simple and prompt feedback to indicate … /survey-and-cpoe-materials
http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials
http
-
meps.ahrq.gov/data_files/publications/st482/stat482.shtml
November 01, 2015 - This Brief also uses data from the 2012 Self-Administered Questionnaire (SAQ. … The SAQ asked respondents questions about their assessment of health care providers and systems. … More information about CAHPS® can be obtained through the CAHPS® Web site ( http://www.cahps.ahrq.gov … Multiple chronic conditions
The condition data used in this report are conditions reported by MEPS respondents … CAHPS®: https://cahps.ahrq.gov/cahps-database/about/index.html
For more information about specialists
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
October 30, 2019 - Survey 2.0
Webcast
October 30, 2019
1:00-2:00 PM ET
Need Help? … Director, SOPS and CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare … Project Director,
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Laura … (moderator)
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat
Agenda
• Overview from AHRQ
• AHRQ SOPS Hospital Survey 2.0
• Q&A
5
-
www.ahrq.gov/talkingquality/translate/scores/scoring.html
June 01, 2016 - Patient-Level “Yes or No”
A “yes or no” question is not as simple when it is a response to a survey … The CAHPS Clinician & Group Survey, for example, has many questions whose response options are “always … An alternative approach is to present the percentage of respondents who gave each of the answers. … the Centers for Medicare & Medicaid Services displays only one of several possible responses for the CAHPS … Hospital Survey.
-
meps.ahrq.gov/data_files/publications/st284/stat284.shtml
June 01, 2010 - (MEPS-HC) Self-Administered Questionnaire to estimate how often adults make appointments for routine … questions were taken from health plan version of Consumer Assessment of Healthcare Providers and Systems (CAHPS … Never, Sometimes, Usually, Always
More information about CAHPS® can be obtained through the CAHPS … Respondents were asked if each family member's race was best described as American Indian, Alaska Native … MEPS respondents who reported other single or multiple races and were non-Hispanic were included in the
-
digital.ahrq.gov/ahrq-funded-projects/showing-health-information-value-community-network/annual-summary/2008
January 01, 2008 - preventive health services), that were the focus of Phase 2
Events self-reported by patients through questionnaires … ) and the EuroQoL survey instruments, respectively. … CAHPS-Medicaid patient surveys were completed by 146 adults and on behalf of 174 children by a parent … There were no statistically significant differences except that adult respondents in the control group … The EuroQol quality-of-life survey was completed by 143 adults.
-
www.ahrq.gov/news/newsroom/case-studies/multicenter-0701.html
October 01, 2014 - AHRQ Prevention Quality Indicators and Hospital Consumer Assessment of Health Providers and Systems (H-CAHPS … The CAHPS® benchmarking database was used for the H-CAHPS composites. … Studies
Impact Case Study Identifier:
Multi-Center-07-01
AHRQ Product(s):
CAHPS … ,
Healthcare Cost and Utilization Project (HCUP),
Medical Expenditure Panel Survey (MEPS),
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-fowler.pdf
June 02, 2025 - are getting respondents to open the e-mail
request and getting them to click on the URL and
do the … things as you do.
(58% in bottom 4)
22
Best messages
• We carefully review the results of the surveys … : questions are
sensible, respondents can answer them, answers
actually might be of use to doctors’ … May not generalize to
actual respondent behavior
27
Evidence of validity
• Convergence of results … THANK YOU
29
https://www.ahrq.gov/cahps/index.html
EMAIL MESSAGING TO INCREASE WEB SURVEY RESPONSE
-
www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Set-the-Stage-for-Conducting-the-Survey.html
December 01, 2019 - survey project:
Step 1: Form a Project Team . … The implementation of a CAHPS survey involves a number of different decisions and tasks covering a wide … What is the target response rate and minimum number of completed surveys required for each organization … For how long will you field the survey?
Which questionnaires will you use? … Do you need to translate English questionnaires into other languages?
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey30-adult.html
August 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Narrative Comments
Population … version: Adult
Learn about the CAHPS Patient Narrative Item Sets . … Placing the items in the survey:
Insert these supplemental items before the "About You" section of … the survey.
-
www.ahrq.gov/sops/events/webinars/using-sops-tools-090925.html
August 01, 2025 - Description This 1-hour webcast will highlight how the University of Georgia Health Center used AHRQ’s Surveys … on Patient Safety Culture® (SOPS®) Medical Office Survey and resources to implement and track progress … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … (Moderator) Lead Research Associate and Communications Lead User Network for the AHRQ Surveys on Patient … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6e.pdf
July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Rapid Referral Programs
The CAHPS … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
The CAHPS … JAMA 1999;282(3):261-6.
2 2016 CAHPS Health Plan Survey Chartbook. … Adult Medicaid Survey 5.0, 2016.
-
datatools.ahrq.gov/nhqdr/previous-nhqdr/
January 01, 2022 - Us
Español
FAQs
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Data Tools Home
CAHPS … Educational Links
About HC
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Survey … Data Tools FAQ
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CAHPS … AHRQ Data Tools
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Healthcare … (MEPS) Household Component (HC)
Medical Expenditure Panel Survey (MEPS) Insurance Component (IC)
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcasttranscript.pdf
January 09, 2018 - I'm the project director for the contract that supports AHRQ's CAHPS and SOPS
surveys and provides technical … Webcast later this week on CAHPS. … If you'd like to be able to
attend that, it's an introduction to the CAHPS surveys, the Consumer Assessment … to
assess how well the survey items or questions were understood by potential respondents and how easily … You can enter
in your respondent-level data, your survey-level data, and then it will automatically