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761. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
     March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Confidential and proprietary … BLUE PLUS PERFORMANCE ON CAHPS March 17, 2015 Confidential and proprietary. … Louis Lake Cook PMAP and MNCare MNCare Only 14 2014 TOP BOX SCORES Blue Plus MN CAHPS Scores … Compared to 2014 National Adult Medicaid CAHPS Health Plan Survey 80th Percentile Top-Box Scores … Key elements impacting cahps scores “Environmental” Impacts on CAHPS scores Overcoming barriers

762. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-sdm-hp-adult.html
     December 01, 2018 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking Population … version: Adult Download these items: English (Word, 28 KB) Users of the CAHPS ® Health Plan … Survey are free to incorporate supplemental items in order to meet the needs of their organizations,

763. Evaluating the Effectiveness of a Health Information Technology Self-Management Program for Chronic Disease - Final Report (pdf file)
     digital.ahrq.gov/sites/default/files/docs/citation/r21hs021005-sorondo-final-report-2015.pdf
     January 01, 2015 - A total of 120 questionnaires were triaged. … More than 80% of the wellness questionnaires required provider follow- ­‐up outside scheduled office … of Adult Primary Care 1.0 (CG-­‐CAHPS) survey; 3. … survey. … Available from: https://www.cahps.ahrq.gov/surveys- ­‐guidance/cg/index.html.

764. Supplemental Items for the CAHPS Cancer Care Survey: Shared Decision Making | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-shared-decision-making-items.html
     March 01, 2017 - Supplemental Items for the CAHPS Cancer Care Survey: Shared Decision Making Population version … : Adult Download these items: English ( Word [28.6 KB]) Users of the CAHPS ® Cancer Care Survey … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey.

765. Combining Healthcare Quality Measures Into Composites or Summary Scores | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/translate/scores/combine-measures.html
     September 01, 2019 - For example, all CAHPS surveys produce composite measures that represent a health care organization's … performance on two or more related survey questions. … differences is crucial to informed consumer choice  (PDF, 670 KB) Presentation delivered at the 10th National CAHPS … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College. 2008 Dec 3.

766. Human Resources Issues (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
     January 01, 2011 - Speaker Wendy Leebov, Ed.D., CEO Leebov Golde & Associates Moderator Lise Rybowski, Consultant, CAHPS … HR frequently can institute a system of “360 surveys” that provide executives and leaders at all levels … survey results for quality improvement. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … surveys.

767. Categorizing High and Low Performance in Quality Reports | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/translate/compare/categorize.html
     December 01, 2022 - This judgment-based approach is built into the standard technique for categorizing performance on CAHPS … surveys of patient experience. [3] What If Everyone Get Categorized as “Average?” … Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores. … Statistical and Practical Significance Criteria of Star Ratings for the New Jersey CAHPS Survey.

768. AHRQ’s Care Coordination Quality Measure – Primary Care (CCQM-PC) - Frequently Asked Questions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-faq.pdf
     June 02, 2025 - The CCQM-PC is a 43-item survey that was designed by AHRQ to fill a gap in the care coordination measurement … Is the CCQM-PC a CAHPS™ survey? A. No. … not designed to be used for public reporting or accountability purposes and was not put through the CAHPS … , testing, and psychometric analysis of the survey. … Care Coordination Measure for Primary Care Survey. Prepared under Contract No. HHS290- 2010-00005I.

769. Shared Medical Records and Chronic Illness Care - Final Report (pdf file)
     digital.ahrq.gov/sites/default/files/docs/publication/r01hs016759-ralston-final-report-2012_0.pdf
     January 01, 2012 - CAHPS 4.0 Health Plan If not via email, how would have contacted healthcare team GHC’s MyGH Survey … and Healthcare When Needed CAHPS Clinician Group Survey 2008 Needed care over email. … CAHPS Clinician Group Survey 2008, Questions answered over email. CAHPS HIT Field 1. … Contact medium if email wasn’t available MyGH Web survey How well doctors communicate CAHPS Clinician … We kept our survey time to 20 minutes in order to minimize respondent burden and maximize response rate

770. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
     January 01, 2014 - of patients about care experiences using the CAHPS Clinician & Group Visit Survey (CG-CAHPS) and PCMH … clinic employees about teamwork using existing scales ► Baseline: 96 employees (51%) returned usable surveys … ► Follow-up: 135 employees (72%) returned surveys ► 60 employees with … Measuring Implementation And Contextual Factors • Implementation: Office visit frequency ► CG-CAHPS … Getting Greater Improvement In Patient Care Experiences Contextual factors Evidence: % of nurse respondents

771. Iowa Medicaid Uses AHRQ Research, Data to Improve Quality | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/ktcoe33.html
     October 01, 2014 - Health Care (EHC) Program guides and several Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) survey questions to influence Medicaid policy and improve quality. … Some of AHRQ's research on the CAHPS™ Clinician and Group Survey has been used to extract pertinent questions … for a survey that is sent to new enrollees. … Case Studies Impact Case Study Identifier: KT-COE-33 AHRQ Product(s): CAHPS

772. The Role of Leadership in Quality Improvement Efforts (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
     January 01, 2011 - Vincent College and consultant to the CAHPS User Network. I’m here today with Dr. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … the CAHPS Help Line at 1-800-492-9261 or via email at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] a-h-r-q.gov [cahps1@ahrq.gov]. … surveys.

773. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

774. Measures From the CAHPS Item Set for Children with Chronic Conditions | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
     April 01, 2022 - Measures From the CAHPS Item Set for Children with Chronic Conditions Parents' Experiences with … This item comes from the core Child Medicaid Survey.

775. AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-overview-webcast-intro.pdf
     January 15, 2025 - AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction AHRQ’s Surveys on Patient Safety … Principal Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat Moderator … Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Rose Tyler … Lead Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat 3 Agenda … • Background on AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Program • SOPS Surveys, Databases

776. Developing Invitation Messages that Increase Survey Response Rates - Fowler (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-fowler.pdf
     June 02, 2025 - are getting respondents to open the e-mail request and getting them to click on the URL and do the … things as you do. (58% in bottom 4) 22 Best messages • We carefully review the results of the surveys … : questions are sensible, respondents can answer them, answers actually might be of use to doctors’ … May not generalize to actual respondent behavior 27 Evidence of validity • Convergence of results … THANK YOU 29 https://www.ahrq.gov/cahps/index.html EMAIL MESSAGING TO INCREASE WEB SURVEY RESPONSE

777. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Literacy | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
     January 01, 2018 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Literacy Population … Users of the CAHPS ® Clinician & Group Survey are free to incorporate supplemental items in order to … Always After core question 17   Related Content Health Literacy CAHPS … Clinician & Group Survey

778. AHRQ Sitemap | Agency for Healthcare Research and Quality
     www.ahrq.gov/sitemap.html
     September 15, 2025 - Healthcare Database for Research (SyH-DR) Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Mental Disorders Medical Expenditure Panel Survey … Network of Patient Safety Databases AHRQ Quality Indicator Tools for Data Analytics Surveys … Key Contacts AHRQ Microsites Action Alliance Antibiotic Use CAHPS … Populations Questions Shared Decision Making Social Determinants of Health (SDOH) Surveys

779. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - Survey 2.0 Webcast October 30, 2019 1:00-2:00 PM ET Need Help? … Director, SOPS and CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare … Project Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Laura … (moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat Agenda • Overview from AHRQ • AHRQ SOPS Hospital Survey 2.0 • Q&A 5

780. STATISTICAL BRIEF #482: Specialist Need and Access among Adults with Multiple Chronic Conditions, U.S. Civilian Noninstitutionalized Population, 2012
     meps.ahrq.gov/data_files/publications/st482/stat482.shtml
     November 01, 2015 - This Brief also uses data from the 2012 Self-Administered Questionnaire (SAQ. … The SAQ asked respondents questions about their assessment of health care providers and systems. … More information about CAHPS® can be obtained through the CAHPS® Web site ( http://www.cahps.ahrq.gov … Multiple chronic conditions The condition data used in this report are conditions reported by MEPS respondents … CAHPS®: https://cahps.ahrq.gov/cahps-database/about/index.html For more information about specialists