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741. The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/3-are-you-ready/cahps-ambulatory-care-guide-section-3.pdf
     May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? … surveys. … surveys to identify strengths and weaknesses; and • Develop strategies for improving performance. … Mid-level Management: Because CAHPS surveys ask about multiple aspects of the care delivery process, … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve?

742. Using an Electronic Personal Health Record to Empower Patients with Hypertension (pdf file)
     digital.ahrq.gov/sites/default/files/docs/publication/r18hs017234-wagner-final-report-2011.pdf
     January 01, 2011 - activation, and quality of care measures were also collected from patients at their study visit via questionnaires … on-line survey management program (Survey Monkey)32. … The majority of respondents (N=1643) were female and white, non- Hispanic. … Most respondents were faculty or staff, with median age of 44. … CAHPS Clinician & Group Survey. 2010 [cited 2011; Available from: http://www.cahps.ahrq.gov/content

743. Person-Centered Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/reports/2025-annual-report/person-centered.html
     August 01, 2025 - Uses a combination of family surveys, video recordings of healthcare visits, and qualitative interviews … to the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys. … Providers and Systems (CAHPS®) surveys help to build an understanding of patients’ experience with … There are several CAHPS® surveys focused on different areas of care.  … In 2024, the CAHPS added an outpatient mental health survey .

744. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

745. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     June 02, 2025 - & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS … 8 9 AHRQ Surveys on Patient Safety Culture Surveys of staff about the extent to which the organizational … Nursing Home 209 Nursing homes 12,395 respondents Medical Office 2,437 Medical offices 35,523 … respondents Community Pharmacy 255 Pharmacies 1,603 respondents Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture SOPS Databases Hospital SOPS Supplemental Items

746. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

747. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Shared Decisionmaking | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-decisionmaking-cg30-adult.html
     November 01, 2017 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Shared Decisionmaking Population … version: Adult Download these items: English (Word, 29 KB) Users of the CAHPS Clinician & Group … Survey are free to incorporate supplemental items in order to meet the needs of their organizations,

748. Established Child Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/index.html
     June 01, 2020 - CAHPS® (pronounced "caps"): CAHPS®, formerly known as Consumer Assessment of Health Plans, is a registered … It is a survey instrument that measures perceptions of the experience of health care. … Perceptions of care (from CAHPS® 3.0H). … adults receive recommended preventive and developmental health care: Promoting Healthy Development Survey … Young Adult Health Care Survey (YAHCS).

749. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
     June 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Lessons Learned … below the national average • Access was well below the national average Comparing trends in CG-CAHPS … to H-CAHPS: • H-CAHPS results on many individual questions are lower than national average but “9 … survey focuses on: Performance on “access” issues was an area for academic medical centers to turn … their attention to in advance of the national introduction of CG-CAHPS

750. Data & Analytics | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/index.html
     January 01, 2001 - MEPS Medical Expenditure Panel Survey (MEPS) is a set of surveys of families and … These infographics highlight findings from the Agency’s Medical Expenditure Panel Survey (MEPS), the … Database for Research (SyH-DR) Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Program The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program supports … survey development, voluntary databases, and research on patient experience with healthcare.

751. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
     August 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home … Users of the CAHPS Clinician & Group Survey are free to incorporate supplemental items in order to meet … Please answer these questions about the provider named in Question 1 of this survey.

752. Major Nursing Home Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
     November 01, 2018 - CAHPS ® Measures The CAHPS Nursing Home Surveys assess the experiences of nursing home residents … The questionnaire asks residents to report on the nursing home environment, care, communication and respect … In addition to asking for an overall rating of care, this questionnaire asks family members to report

753. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/2_steven_martino.pdf
     June 02, 2025 - understanding and use of CAHPS and clinical measures of performance? … measures Hidden tracking system monitored click patterns and time spent on each page Pre- and post-survey … + Clinical Measures CAHPS + Clinical Measures + Comments P Satisfaction with choice of doctors … Measures 18 User Behavior Comments absent Comments present P Probed to examine detail on CAHPS … Quality 19 User Behavior Comments absent Comments present P Selected doctor with best CAHPS

754. Step 2: Form an Advisory Group | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html
     December 01, 2019 - Step 2: Form an Advisory Group Review all steps in the process of planning a survey project: … Step 5: Set the Stage for Conducting the Survey . Step 6: Develop an Evaluation Plan . … This support is critical if your CAHPS project is the first effort of its kind in your area, and especially … This group can provide crucial advice on ways to incorporate a CAHPS project into the community's current … The group can serve as a key link to distribution channels for survey results.

755. Reading on Evaluation Recommended | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/assess/recommended-reading.html
     May 01, 2019 - Survey Research Aday LA. Designing and conducting health surveys. John Wiley & Sons; 1989. … Internet, Mail and Mixed Mode Surveys: The Tailored Design Method. … How to conduct your own survey. Hoboken, New Jersey: John Wiley & Sons; 1994. … CAHPS in practice: the Iowa demonstration. J Ambul Care Manage 2002 April;25(2):32-42. … Beneficiary survey-based feedback on new Medicare informational materials.

756. Spotlight on West Virginia -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-west-virginia-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH). … For more information, visit http://www.ahrq.gov/cahps/surveys- guidance/item-sets/PCMH/index.html and … /surveys-guidance/item-sets/PCMH/index.html http://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH

757. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities … & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS

758. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary

759. 9. References | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/reports/2024-annual-report/references.html
     May 01, 2024 - Available from: https://www.ahrq.gov/cahps/about-cahps/index.html. … Development of the CAHPS Clinician & Group Survey [cited 2023 June 29]. … Available from: https://www.ahrq.gov/cahps/surveys-guidance/cg/about/Develop-CG-Surveys.html. … CAHPS Clinican & Group Survey [cited 2023 June 29]. … Available from: https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html.

760. Spotlight on Alaska -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-alaska-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH) in order to report on the patient experience measure.3 Alaska … expanded the use of this survey throughout practices in the State to use it as a measure of access … For more information on CG-CAHPS-PCMH, visit http://www.ahrq. gov/cahps/surveys-guidance/item-sets/PCMH … /surveys-guidance/item-sets/PCMH/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH