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721. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 - American Community Survey Reports. United States Census Bureau; Aug 2013. … Relevant Questions on the CAHPS Health Plan Survey Survey questions related to cultural competence are … now part of the Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers … This survey expands on the core Health Plan Survey to ask enrollees about – • Access to interpreters … satisfaction by members on several measures related to cultural competency, including:  the percentage of respondents

722. Develop Your Own (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/develop/develop.doc
     January 01, 2003 - If you are considering a survey of perceptions of care, have you: · Reviewed existing survey instruments … · Survey data. Administrative Data. … Survey Data. Survey data are as good as the procedures used to: · Develop the survey instrument. … · Administer the survey. … Plans CAHPS®, Experience of Care and Health Outcomes Survey (ECHO™), Promoting Healthy Development Survey

723. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
     January 01, 2012 - Carla Zema So what will these qualitative methods add to patient experience survey data? … Susan Edgman-Levitan A patient survey tells you where you have problems, but these other measures are … surveys. … Improvement Guide as well as case studies detailing the use of CAHPS survey results for QI. … surveys.

724. Strategies for Improving CAHPS Health Plan Survey Scores | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20160413/webcast-041316-video.html
     June 01, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Webcast Presentation on April 13, 2016

725. Established Child Health Care Quality Measures: HEDIS | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-4.html
     November 01, 2017 - The CAHPS® 3.0H Child Survey. … Online Resource: For more information on the CAHPS 3.0H Child Survey, go to: http://www.ahrq.gov/chtoolbx … In its survey of State Medicaid programs, the National Academy for State Health Policy found that 34 … CAHPS® 3.0H enrollment requirements are the same as for CAHPS 3.0. … ® 3.0H, survey data.

726. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/next-steps3.html
     December 01, 2009 - CAHPS® is a family of surveys of experiences of care, an aspect of patient-centeredness. … Currently, health plans reporting to NCQA must collect and report data for the CAHPS® Health Plan Survey … The questionnaires are the same for Medicaid and commercial plans, but the vendor changes the question … For example, 53 percent of 19,019 respondents responded to the item "Child's personal doctor seemed informed … Surveys can be resource-intensive.

727. AHRQ Practice Facilitation Training Modules: Additional Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
     July 01, 2022 - taught in the module Practice Assessments and Surveys. … CAHPS Clinician & Group Survey . … The CAHPS® Clinician & Group Survey (CG-CAHPS) asks patients to report on their experiences with providers … CAHPS® Clinician and Group Survey , which measures of patients’ experience of care. … Benchmarking Resources: CAHPS Databases facilitate comparisons of CAHPS survey results by and among

728. Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
     November 01, 2023 - Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments Population version … : Child Learn about: CAHPS Patient Narrative Item Sets CAHPS Child Hospital Narrative Item Set …   Placing the items in the survey: Insert these supplemental items before the "About You" section … of the survey.

729. AHRQ Views: Continuing a 35-Year History, AHRQ Pursues Vital Pathways To Improve Patient Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/914.html
     May 01, 2024 - Researchers based their findings on AHRQ’s Consumer Assessment of Healthcare Provider and Systems (CAHPS … ET.: Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey and Workplace Safety Item Set: … ET: AHRQ’s CAHPS Surveys: The Rationale for Case Mix and Mode Adjustments will review the rationale … for adjusting AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey results … surveys.  

730. Person-Centered Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/reports/2024-annual-report/recent-grants-person-centered.html
     May 01, 2024 - Initiatives and Resources AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys … The CAHPS® Clinician & Group Survey, which was updated in 2021, is focused on primary and specialty care … The CAHPS Clinician & Group Survey , asks patients to report on their experiences with providers and … This survey was updated in 2021 to allow respondents to report about in-person, phone, and video visits … . 30 The results from CAHPS Clinician & Group Survey can be used by medical practices, health systems

731. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - surveys. … AHRQ’s CAHPS Program is conducting research to address this challenge by developing new and revised surveys … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … The lack of standardization in PROMs, unlike CAHPS surveys, makes it difficult to compare data across … Patient Health Questionnaire (PHQ-9).

732. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/6_dale_shaller-closing.pdf
     June 02, 2025 - www.cahps.ahrq.gov CAHPS E-mail Updates 53 www.cahps.ahrq.gov Thank You! … • • Evaluation Survey • Please complete the evaluation survey. … Ask a Question CAHPS E-mail Updates Thank You!

733. Improving Patient Safety in Nursing Homes: A Resource List (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-resource-list-2.0.pdf
     April 01, 2025 - growing use of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to assess the … CAHPS® Nursing Home Surveys https://www.ahrq.gov/cahps/surveys-guidance/nh/index.html The CAHPS program … This website provides information on the CAHPS Nursing Home Surveys, as well as links to three separate … /quality-improvement/improvement-guide/improvement-guide.html https://www.ahrq.gov/cahps/surveys-guidance … CAHPS® Nursing Home Surveys 4. Department of Defense Patient Safety Program Toolkits & Guides 6.

734. HCUP Fast Stats What’s New – HCUP Fast Stats Data Tools
     datatools.ahrq.gov/hcup-fast-stats/whats-new/
     September 01, 2025 - Us Español FAQs Email Updates Data Tools Home CAHPS … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … Stats FAQ HCUPnet FAQ Data Tools Home CAHPS HCUP Healthcare Cost and Utilization Project … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare

735. An Overview of the SOPS® Surveys for New Users - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-sops101-webcast-2023-intro.pdf
     January 01, 2023 - An Overview of the SOPS® Surveys for New Users - INTRO An Overview of the SOPS® Surveys for New Users … Principal Research Associate User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS … Manager, User Network for SOPS, Westat 4 Agenda • AHRQ SOPS Program • An Overview of the SOPS Surveys … Databases • Action Planning for Improvement • SOPS Resources • Q&A 5 An Overview of the SOPS® Surveys

736. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

737. Quality Indicators at a Glance Matrix | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/indicators/index.html
     December 01, 2017 - Patient-Centered Timeliness Established Measures Consumer Assessment of Health Plans (CAHPS … Plan Employer Data and Information Set (HEDIS) Immunization, Asthma, Chlamydia   CAHPS … Child and Adolescent Health Measurement Initiative (CAHMI) Promoting Healthy Development Survey … (PHDS) Some preventive   Yes   Young Adults Health Care Survey (YAHCS) Some … preventive   Yes   Mental Health Measures Experience of Care and Health Outcomes Survey

738. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

739. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

740. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary