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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash
AHRQ’S CAHPS PROGRAM
Consumer Assessment … Surveys
Measuring patient experience of care in different settings
Experience
with
Providers
• … Surveys
Quality improvement
Public reporting
Certification and recognition
Value-based purchasing … Measuring Patient Experience: CAHPS® Program
CAHPS Surveys Measuring patient experience of care in … different settings
Uses for CAHPS Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/6_dale_shaller-closing.pdf
June 02, 2025 - www.cahps.ahrq.gov
CAHPS E-mail Updates
53
www.cahps.ahrq.gov
Thank You! … •
•
Evaluation Survey
• Please complete the evaluation survey. … Ask a Question
CAHPS E-mail Updates
Thank You!
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-resource-list-2.0.pdf
April 01, 2025 - growing use of Consumer Assessment of Healthcare Providers and Systems
(CAHPS®) surveys to assess the … CAHPS® Nursing Home Surveys
https://www.ahrq.gov/cahps/surveys-guidance/nh/index.html
The CAHPS program … This website provides information on the
CAHPS Nursing Home Surveys, as well as links to three separate … /quality-improvement/improvement-guide/improvement-guide.html
https://www.ahrq.gov/cahps/surveys-guidance … CAHPS® Nursing Home Surveys
4. Department of Defense Patient Safety Program Toolkits & Guides
6.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valueresourcelist.pdf
January 01, 2019 - Suggestions for resources you would like added to the list, questions about the survey, or
requests … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys
https://www.ahrq.gov/cahps/ … about-cahps/index.html
These surveys ask patients to report on and evaluate their experiences with … /about-cahps/index.html
https://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/index.html … Communication and Optimal Resolution (CANDOR)
Consumer Assessment of Healthcare Providers and Systems (CAHPS
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www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/indicators/index.html
December 01, 2017 - Patient-Centered
Timeliness
Established Measures
Consumer Assessment of Health Plans
(CAHPS … Plan Employer Data and Information Set
(HEDIS)
Immunization,
Asthma,
Chlamydia
CAHPS … Child and Adolescent Health Measurement Initiative
(CAHMI)
Promoting Healthy Development Survey … (PHDS)
Some preventive
Yes
Young Adults Health Care Survey
(YAHCS)
Some … preventive
Yes
Mental Health Measures
Experience of Care and Health Outcomes Survey
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www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/key-drivers.html
July 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit
Key Driver Diagram
Previous Page Next … Page
Table of Contents
CAHPS Child Hospital Survey (Child HCAHPS) Toolkit
Introduction
Overview
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datatools.ahrq.gov/hcup-fast-stats/resources/
January 01, 2022 - Us
Español
FAQs
Email Updates
Data Tools Home
CAHPS … Educational Links
About HC
ICD9 CCS
ICD10 CCSR
Precisions Standards
Price Indices
Survey … Safety
Resources
Data Tools FAQ
HCUP Fast Stats FAQ
HCUPnet FAQ
Data Tools Home
CAHPS … AHRQ Data Tools
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Healthcare … (MEPS) Household Component (HC)
Medical Expenditure Panel Survey (MEPS) Insurance Component (IC)
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digital.ahrq.gov/sites/default/files/docs/publication/r18hs017234-wagner-final-report-2011.pdf
January 01, 2011 - activation, and quality of care measures were also collected from patients
at their study visit via questionnaires … on-line survey
management program (Survey Monkey)32. … The majority of respondents (N=1643) were female and white, non-
Hispanic. … Most respondents were faculty or staff, with median age of 44. … CAHPS Clinician & Group Survey. 2010
[cited 2011; Available
from: http://www.cahps.ahrq.gov/content
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-decisionmaking-cg30-adult.html
November 01, 2017 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Shared Decisionmaking
Population … version: Adult
Download these items: English (Word, 29 KB)
Users of the CAHPS Clinician & Group … Survey are free to incorporate supplemental items in order to meet the needs of their organizations,
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
June 02, 2025 - & Disparities
Report (NHQDR) Program
– Consumer Assessment of Healthcare
Providers and Systems (CAHPS … 8
9
AHRQ Surveys on Patient Safety Culture
Surveys of staff about the extent to which the
organizational … Nursing
Home
209
Nursing homes
12,395
respondents
Medical
Office
2,437
Medical offices
35,523 … respondents
Community
Pharmacy
255
Pharmacies
1,603
respondents
Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture
SOPS Databases
Hospital SOPS Supplemental Items
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-sops101-webcast-2023-intro.pdf
January 01, 2023 - An Overview of the SOPS® Surveys for New Users - INTRO
An Overview of the SOPS® Surveys
for New Users … Principal Research
Associate
User Network for SOPS,
Westat
Moderator
Caren Ginsberg, Ph.D.,
Director, CAHPS … Manager,
User Network for SOPS,
Westat
4
Agenda
• AHRQ SOPS Program
• An Overview of the SOPS Surveys … Databases
• Action Planning for Improvement
• SOPS Resources
• Q&A
5
An Overview of the SOPS® Surveys
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www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/index.html
June 01, 2020 - CAHPS® (pronounced "caps"): CAHPS®, formerly known as Consumer Assessment of Health Plans, is a registered … It is a survey instrument that measures perceptions of the experience of health care. … Perceptions of care (from CAHPS® 3.0H). … adults receive recommended preventive and developmental health care:
Promoting Healthy Development Survey … Young Adult Health Care Survey (YAHCS).
-
www.ahrq.gov/data/index.html
January 01, 2001 - MEPS
Medical Expenditure Panel Survey (MEPS) is a set of surveys of families and … These infographics highlight findings from the Agency’s Medical Expenditure Panel Survey (MEPS), the … Database for Research (SyH-DR)
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Program
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program supports … survey development, voluntary databases, and research on patient experience with healthcare.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - multiple systems
• Research challenges
• collection of timely & actionable member feedback
• declining survey … Service deep dive: needed more information that
was timely and actionable
Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale
(courtesy, information, overall experience with … percentile for 16 consecutive years
Ongoing Quality Improvement
• Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying
opportunities and supplemental data collection is necessary
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
August 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home … Users of the CAHPS Clinician & Group Survey are free to incorporate supplemental items in order to meet … Please answer these questions about the provider named in Question 1 of this survey.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/2_steven_martino.pdf
June 02, 2025 - understanding and use of CAHPS and clinical
measures of performance? … measures
Hidden tracking system monitored click patterns
and time spent on each page
Pre- and post-survey … + Clinical
Measures
CAHPS + Clinical
Measures + Comments
P
Satisfaction with choice of
doctors … Measures
18
User Behavior Comments
absent
Comments
present
P
Probed to examine detail on
CAHPS … Quality
19
User Behavior Comments
absent
Comments
present
P
Selected doctor with best CAHPS
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www.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
November 01, 2018 - CAHPS ® Measures
The CAHPS Nursing Home Surveys assess the experiences of nursing home residents … The questionnaire asks residents to report on the nursing home environment, care, communication and respect … In addition to asking for an overall rating of care, this questionnaire asks family members to report
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cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
Register
Login
Help
The CAHPS Child Hospital Survey Data Submission System
Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by
Sections 944(c) and 308(d) of the
-
cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
Register
Login
Help
The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the
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www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
February 01, 2023 - CAHPS Hospital Survey.
The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version
The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey and learn more about its implementation. … CAHPS Child Hospital Survey
The CAHPS Child Hospital Survey is a standardized survey instrument that