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701. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - surveys.   2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG-CAHPS core survey. … Forces driving implementation of the CAHPS Clinician & Group Survey. Washington, DC.

702. Information to Help Hospitals Get Started (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.pdf
     January 01, 2012 - Hospital Survey scores and patient experiences of care Many of the CAHPS Hospital Survey measures … to benchmarked performance on the CAHPS Hospital Survey, and hospitals are rewarded or penalized based … on their performance on specific CAHPS measures. … HCAHPS fact sheet (CAHPS hospital survey): Centers for Medicare and Medicaid Services; 2010 [updated … Overall improvements in quality and safety Improved financial performance Improved CAHPS Hospital Survey

703. Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-053123.html
     July 01, 2023 - This webcast provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS … ® ) surveys and patient narratives and described the New York-Presbyterian Hospital (NYP) patient narrative … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

704. Improving Hospital Handoffs Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-riverside-handoffs-webcast-intro.pdf
     October 30, 2024 - Improving Hospital Handoffs Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey - Introduction … Improving Hospital Handoffs Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey Webcast … Lead Research Associate and Communications Lead User Network for AHRQ Surveys on Patient Safety Culture … Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Ashley Hansford … on Patient Safety Culture® Hospital Survey Webcast Technical Info Today’s Speakers Agenda

705. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
     December 01, 2023 - CAHPS is an AHRQ-sponsored family of survey instruments designed to assess quality of care from the … questionnaire in 2000 to an interviewer-administered questionnaire starting in 2001. … ii Response rates for supplemental surveys have been declining over time and 2020 saw a significant drop … disability status—The MEPS disability variables were defined using the methodology of the American Community … Survey.

706. Resource List - AHRQ Medical Office Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - CAHPS® Surveys https://www.cahps.ahrq.gov/surveys-guidance/index.html The Consumer Assessment of Healthcare … This website provides information on the CAHPS® surveys, including the questionnaire and administration … • CAHPS® Clinician & Group (CG-CAHPS®) Survey with Patient-Centered Medical Home (PCMH) Items • … CAHPS® Health Information Technology Item Set • CAHPS® Health Literacy Item Set 3. … CAHPS® Surveys 3. Institute for Patient- and Family-Centered Care 4.

707. STATISTICAL BRIEF #483: Experiences with Health Care Providers during Non-Emergency Care among Adults with Multiple Chronic Conditions, U.S. Civilian Noninstitutionalized Population, 2012
     meps.ahrq.gov/data_files/publications/st483/stat483.shtml
     November 01, 2015 - which ask respondents about their providers' listening skills, clarity of explanations, respectfulness … four provider communication measures by age, race/ethnicity, insurance status, and poverty status of respondent … The SAQ asked respondents questions about their assessment of health care providers and systems. … Design Strategies and Innovations in the Medical Expenditure Panel Survey. … CAHPS®: https://cahps.ahrq.gov/cahps-database/about/index.html Respecting patients is associated

708. Data Tools FAQ – AHRQ Data Tools
     datatools.ahrq.gov/data-tools-faq/
     January 01, 2022 - Us Español FAQs Email Updates Data Tools Home CAHPS … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … Stats FAQ HCUPnet FAQ Data Tools Home CAHPS HCUP Healthcare Cost and Utilization Project … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare

709. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

710. Data Use Agreement for HCUPnet – HCUPnet Data Tools
     datatools.ahrq.gov/hcupnet/hcupnet-dua/
     January 01, 2022 - Us Español FAQs Email Updates Data Tools Home CAHPS … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … Stats FAQ HCUPnet FAQ Data Tools Home CAHPS HCUP Healthcare Cost and Utilization Project … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare

711. Supplemental Items for the CAHPS Clinician & Group Adult Survey: Interpreter Services | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-cg-survey30-adult.html
     December 01, 2023 - Supplemental Items for the CAHPS Clinician & Group Adult Survey: Interpreter Services Population … version: Adult Users of the CAHPS ® Clinician & Group Survey are free to incorporate supplemental … Some of these items were previously part of the CAHPS Cultural Competency Item Set, which has been retired

712. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast) (Audio/Video item) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast/index.html
     July 01, 2018 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast) (Audio/Video item) … Webcast video Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement

713. Multiple Settings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance … /cg Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: … /cahps/surveys-guidance/hospice Hospitals Web: ahrq.gov/cahps/surveys-guidance/hospital Hospital … member surveys) Web: ahrq.gov/cahps/surveys-guidance/nh Health Plans: Commercial, Medicaid, Medicare … /surveys-guidance/cancer Home and community-based services programs Web: ahrq.gov/cahps/surveys-guidance

714. The Rationale for Case Mix and Mode Adjustments - Closing Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/4-case-mix-mode-adjustments-webcast-closing.pdf
     January 01, 2010 - @westat.com http://www.ahrq.gov/cahps/ THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION 38 CAHPS Survey Administration: Case-Mix and Mode Adjustments … 39 CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Effects of survey mode, patient mix, and nonresponse on CAHPS Hospita l Survey Sco res. … CAHPS Survey Administration: Case-Mix and Mode Adjustments

715. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/next-steps3.html
     December 01, 2009 - CAHPS® is a family of surveys of experiences of care, an aspect of patient-centeredness. … Currently, health plans reporting to NCQA must collect and report data for the CAHPS® Health Plan Survey … The questionnaires are the same for Medicaid and commercial plans, but the vendor changes the question … For example, 53 percent of 19,019 respondents responded to the item "Child's personal doctor seemed informed … Surveys can be resource-intensive.

716. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - surveys. … AHRQ’s CAHPS Program is conducting research to address this challenge by developing new and revised surveys … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … The lack of standardization in PROMs, unlike CAHPS surveys, makes it difficult to compare data across … Patient Health Questionnaire (PHQ-9).

717. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

718. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

719. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

720. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary