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701. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 - American Community Survey Reports. United States Census Bureau; Aug 2013. … Relevant Questions on the CAHPS Health Plan Survey Survey questions related to cultural competence are … now part of the Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers … This survey expands on the core Health Plan Survey to ask enrollees about – • Access to interpreters … satisfaction by members on several measures related to cultural competency, including:  the percentage of respondents

702. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 2 of 2) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/section5part2.html
     January 01, 2020 - Analyze CAHPS Survey Results 5.B. … Evaluate the Process of Care Delivery If it is not clear why you are doing well on some CAHPS survey … Small-Scale Surveys A small-scale survey can be used to drill down on the experience behind CAHPS scores … Resources for Small-Scale Surveys Fowler FJ. Survey research methods. 4th ed. … Small-scale social survey methods . London: Continuum International; 2008.

703. Develop Your Own (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/develop/develop.doc
     January 01, 2003 - If you are considering a survey of perceptions of care, have you: · Reviewed existing survey instruments … · Survey data. Administrative Data. … Survey Data. Survey data are as good as the procedures used to: · Develop the survey instrument. … · Administer the survey. … Plans CAHPS®, Experience of Care and Health Outcomes Survey (ECHO™), Promoting Healthy Development Survey

704. Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Item Sets (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
     May 01, 2023 - Suggestions for resources you would like added to the list, questions about the survey, or requests … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys https://www.ahrq.gov/cahps/ … about-cahps/index.html These surveys ask patients to report on and evaluate their experiences with healthcare … /about-cahps/index.html SOPS Value and Efficiency Supplemental Item Sets Resource List 6 6 … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys 3.

705. Other Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/other-resources.html
     July 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Other Resources Previous Page   Table … of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview About … CAHPS Macro (Zipped file, 107 KB): The CAHPS Analysis Program for SAS contains a macro that allows the … This macro is the same one referenced in the Preparing Data from CAHPS Surveys for Analysis resource … 1.5 MB) Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys

706. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
     January 01, 2012 - Carla Zema So what will these qualitative methods add to patient experience survey data? … Susan Edgman-Levitan A patient survey tells you where you have problems, but these other measures are … surveys. … Improvement Guide as well as case studies detailing the use of CAHPS survey results for QI. … surveys.

707. CHIPRA Pediatric Quality Measures Program (PQMP) Candidate Measure Submission Form (CPCF) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
     January 01, 2014 - A patient survey system to measure quality improvement: questionnaire reliability and validity. … Year 1 patient satisfaction was assessed using 5 items from the Adult CAHPS Health Plan survey. … (CG CAHPS) survey. … PLoS ONE. 2013;8(1):e54729.107 CAHPS surveys (“Would you recommend this clinic to other … Patient experiences of care were assessed using the CG CAHPS survey.

708. Established Child Health Care Quality Measures: HEDIS | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-4.html
     November 01, 2017 - The CAHPS® 3.0H Child Survey. … Online Resource: For more information on the CAHPS 3.0H Child Survey, go to: http://www.ahrq.gov/chtoolbx … In its survey of State Medicaid programs, the National Academy for State Health Policy found that 34 … CAHPS® 3.0H enrollment requirements are the same as for CAHPS 3.0. … ® 3.0H, survey data.

709. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/next-steps3.html
     December 01, 2009 - CAHPS® is a family of surveys of experiences of care, an aspect of patient-centeredness. … Currently, health plans reporting to NCQA must collect and report data for the CAHPS® Health Plan Survey … The questionnaires are the same for Medicaid and commercial plans, but the vendor changes the question … For example, 53 percent of 19,019 respondents responded to the item "Child's personal doctor seemed informed … Surveys can be resource-intensive.

710. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
     October 01, 2023 - Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy Population version: Adult … For more information about these items and the measures they produce, read About the CAHPS Health Literacy … Learn more about the CAHPS Health Literacy Item Sets . Related topic: Interpreter Services . … Important instructions regarding the placement of supplemental items in the core questionnaire: Under … hospital, go to Question X. " Replace X with the number used for H-HL3, or the next question in your survey

711. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
     June 02, 2025 - Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures Transcript release date … 10/1/11 www.talkingquality.ahrq.gov Use of “Roll-ups” to Report CAHPS Survey Results and Other … Marc Elliott In terms of thinking about examples, within the world of CAHPS, we might have a composite … http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS Survey Results and Other … www.talkingquality.ahrq.gov http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS

712. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

713. Identifying Areas to Improve (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - data from the CAHPS survey. … surveys. … the CAHPS survey, but how can users get this other type of information? … surveys for QI. … surveys.

714. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - surveys. … AHRQ’s CAHPS Program is conducting research to address this challenge by developing new and revised surveys … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … The lack of standardization in PROMs, unlike CAHPS surveys, makes it difficult to compare data across … Patient Health Questionnaire (PHQ-9).

715. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - ®) survey, which the health plan fielded annually after CAHPS began in 1995, indicated that the customer … Data provided by the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey … • While the CAHPS survey can signal that customer service problems exist, other surveys and assessment … o Examined trends for three customer experience measures, one based on the CAHPS survey and two based … and by CAHPS surveys

716. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

717. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary

718. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

719. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

720. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey  and learn more about its implementation. … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that