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681. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - surveys.   2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG-CAHPS core survey. … Forces driving implementation of the CAHPS Clinician & Group Survey. Washington, DC.

682. 2019 National Healthcare Quality and Disparities Report: Detailed Methods for the Medical Expenditure Panel Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-mepsmethods.pdf
     December 23, 2020 - MEPS comprises three component surveys: the Household Component (HC), the Medical Provider Component … questionnaire in 2000 to an interviewer-administered questionnaire starting in 2001. … It questions respondents about the care they received in the treatment of their diabetes. … comparable measures of disability for use with existing data of surveys included in the NHQDR. … disability variables used in the 2019 NHQDR were defined by following the methodology of the American Community

683. The CAHPS Ambulatory Care Improvement Guide: Ways to Approach the Quality Improvement Process (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/4-approach-qi-process/cahps-section-4-ways-to-approach-qi-process.pdf
     May 17, 2017 - surveys. … surveys to identify strengths and weaknesses; and • Develop strategies for improving performance. … One of the limitations of an annual CAHPS survey as a measurement tool is the lag time between the … How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement. … survey scores.

684. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
     January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Sponsor Report …  Based on submissions to CAHPS Database  ACAP works with Westat to obtain authorizations (health … • 31 Adult Medicaid plan samples • 29 Child Medicaid plan samples  Plans used several different survey … averages result from an ACAP analysis of CAHPS data from AHRQ’s CAHPS Database 69% 64% 62% 56% … ACAP Use of Sponsor Report ACAP CAHPS Analysis

685. Step 3: Define Your Project Goals | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html
     December 01, 2019 - What role are the CAHPS survey and reports expected to play? … Are you conducting a CAHPS survey for a specific reason (e.g., to respond to a State mandate, to meet … Is this your first CAHPS survey project? … Intended Audiences Who are the audiences for the results of the CAHPS survey? … Examples of Appropriate Goals Examples of reasonable goals for a CAHPS survey project include the following

686. Information to Help Hospitals Get Started (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.pdf
     January 01, 2012 - Hospital Survey scores and patient experiences of care Many of the CAHPS Hospital Survey measures … to benchmarked performance on the CAHPS Hospital Survey, and hospitals are rewarded or penalized based … on their performance on specific CAHPS measures. … HCAHPS fact sheet (CAHPS hospital survey): Centers for Medicare and Medicaid Services; 2010 [updated … Overall improvements in quality and safety Improved financial performance Improved CAHPS Hospital Survey

687. Multiple Settings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance … /cg Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: … /cahps/surveys-guidance/hospice Hospitals Web: ahrq.gov/cahps/surveys-guidance/hospital Hospital … member surveys) Web: ahrq.gov/cahps/surveys-guidance/nh Health Plans: Commercial, Medicaid, Medicare … /surveys-guidance/cancer Home and community-based services programs Web: ahrq.gov/cahps/surveys-guidance

688. The Rationale for Case Mix and Mode Adjustments - Closing Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/4-case-mix-mode-adjustments-webcast-closing.pdf
     January 01, 2010 - @westat.com http://www.ahrq.gov/cahps/ THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION 38 CAHPS Survey Administration: Case-Mix and Mode Adjustments … 39 CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Effects of survey mode, patient mix, and nonresponse on CAHPS Hospita l Survey Sco res. … CAHPS Survey Administration: Case-Mix and Mode Adjustments

689. Improving Patient Experience: Data Analysis Methods webcast - Wellstar (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
     March 03, 2021 - ® Surveys March 3, 2021 Natalie McNeal, MBA, MHA Wellstar Community Hospice Our state-of-the-art … Why •Why did only 5 people get the CAHPS survey? … go out 3 months after the patient expires Patient arrives & dies <24 hrs: Are surveys sent for … Contact Jason & CAHPS J. … What seems like a simple measure, such as listening, has a multitude of factors for each respondent

690. Other Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/other-resources.html
     July 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Other Resources Previous Page   Table … of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview About … CAHPS Macro (Zipped file, 107 KB): The CAHPS Analysis Program for SAS contains a macro that allows the … This macro is the same one referenced in the Preparing Data from CAHPS Surveys for Analysis resource … 1.5 MB) Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys

691. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/next-steps3.html
     December 01, 2009 - CAHPS® is a family of surveys of experiences of care, an aspect of patient-centeredness. … Currently, health plans reporting to NCQA must collect and report data for the CAHPS® Health Plan Survey … The questionnaires are the same for Medicaid and commercial plans, but the vendor changes the question … For example, 53 percent of 19,019 respondents responded to the item "Child's personal doctor seemed informed … Surveys can be resource-intensive.

692. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

693. Identifying Areas to Improve (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - data from the CAHPS survey. … surveys. … the CAHPS survey, but how can users get this other type of information? … surveys for QI. … surveys.

694. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - surveys. … AHRQ’s CAHPS Program is conducting research to address this challenge by developing new and revised surveys … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … The lack of standardization in PROMs, unlike CAHPS surveys, makes it difficult to compare data across … Patient Health Questionnaire (PHQ-9).

695. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - ®) survey, which the health plan fielded annually after CAHPS began in 1995, indicated that the customer … Data provided by the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey … • While the CAHPS survey can signal that customer service problems exist, other surveys and assessment … o Examined trends for three customer experience measures, one based on the CAHPS survey and two based … and by CAHPS surveys

696. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

697. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary

698. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

699. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

700. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey  and learn more about its implementation. … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that