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681. Improving Hospital Handoffs Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/best-practices-103024.html
     November 01, 2024 - Improving Hospital Handoffs Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey (Webcast) … on Patient Safety Culture® (SOPS®) Hospital Survey to enhance its patient safety journey. … Representatives described their strategies for administering the SOPS Survey and explain how their survey … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

682. How To Use the AHRQ SOPS Ambulatory Surgery Center Survey To Improve Patient Safety (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinar/asc-use-012121.html
     February 01, 2024 - How To Use the AHRQ SOPS Ambulatory Surgery Center Survey To Improve Patient Safety (Webcast) … from the 2020 SOPS ASC Survey Database, discussed how to administer the survey, and described how to … Speakers also highlighted the benefits of participating in the SOPS ASC Survey Database. … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

683. Understanding SOPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/sops-primer-011222.html
     May 01, 2022 - and Presentation Slides Recording About the Surveys on Patient Safety Culture Summary This … AHRQ webcast provided an overview of the Surveys on Patient Safety Culture™ (SOPS®). … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … of SOPS Surveys (PDF, 952 KB)   Theresa Famolaro, M.P.S., M.S., M.B.A. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

684. Teamwork in Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
     January 01, 2012 - Vincent College and consultant to the CAHPS User Network. … can also access other quality improvement resources, such as case studies detailing the use of CAHP survey … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s cahps, the number one, at a-h-r-q.gov [cahps1@ahrq.gov]. … joining us today and we look forward to bringing you more stories and experiences from users of CAHP surveys

685. An Overview of the SOPS Surveys for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/sops-primer-110123.html
     December 01, 2023 - An Overview of the SOPS Surveys for New Users (Webcast) November 1, 2023 Summary Speakers … and Presentation Slides Recording About the Surveys on Patient Safety Culture Summary This … webcast provided an overview of the AHRQ Surveys on Patient Safety Culture ® (SOPS ® ). … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

686. Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/resources/index.html
     known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … among survey users. … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

687. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
     October 01, 2015 - To Ask a Question 34 www.cahps.ahrq.gov CAHPS Health Plan Survey Comparative Results www.cahpsdatabase.ahrq.gov … 35 http://www.cahpsdatabase.ahrq.gov/ www.cahps.ahrq.gov 2014 CAHPS Health Plan Survey Chartbook … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Health Plan Survey Comparative Results 2014 CAHPS Health Plan Survey Chartbook CAHPS Database 2015 … Schedule CAHPS Health Plan Survey�Data Submission Site CAHPS E-mail Updates Thank You!

688. Creating an Improvement Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
     January 01, 2011 - Patrick Jordan, Chief Operating Officer, Newton-Wellesley Hospital Moderator Carla Zema, Consultant, CAHPS … Vincent College and also a consultant with the CAHPS User Network. … Slide 2 With the national implementation of the CAHPS Hospital Survey by CMS, hospitals have a very … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

689. SOPS Nursing Home Survey: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/webcasts/nursing-home-survey.html
     June 01, 2022 - SOPS Nursing Home Survey: What You Need To Know (Webcast) May 3, 2022 Summary Speakers … AHRQ webcast focused on use of the Surveys on Patient Safety Culture™ (SOPS®) Nursing Home Survey to … the benefits of participating in AHRQ’s SOPS Nursing Home Survey Database. … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

690. Health-Literacy-Hp-Cahps-Adult-Spanish-2157-3B (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.docx
     April 02, 2025 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy Population Version: Adult Supplemental … Items for the CAHPS® Health Plan Survey 5.0 Topic: Health Literacy Population Version: Adult Language … : Spanish Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in order … Learn more about CAHPS supplemental items. Questions Placement and Other Instructions P-HL1. … P-HL54 Must use P-HL53 if using this item 12/1/2017 Page 1 Document No. 2157-3b www.ahrq.gov/cahps

691. The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
     April 02, 2025 - challenges Challenge 1: Missing information Distinctive information • Elaborates on existing domains in surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html 41 https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/elicitation/index.html 8 Narratives address challenges Challenge

692. Multiple Settings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance … /cg Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: … /cahps/surveys-guidance/hospice Hospitals Web: ahrq.gov/cahps/surveys-guidance/hospital Hospital … member surveys) Web: ahrq.gov/cahps/surveys-guidance/nh Health Plans: Commercial, Medicaid, Medicare … /surveys-guidance/cancer Home and community-based services programs Web: ahrq.gov/cahps/surveys-guidance

693. Understanding SOPS Surveys: A Primer for New Users | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/sops-primer.021920.html
     May 01, 2022 - Understanding SOPS Surveys: A Primer for New Users February 19, 2020 Summary Speakers … Speakers described the SOPS program, surveys, supplemental items, databases, and resources available … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)  Westat … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

694. SOPS State Hospital Association Webcast - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-hospital-survey-workplace-item-set-webcast-intro.pdf
     May 23, 2024 - SOPS State Hospital Association Webcast - Introduction Using AHRQ’s SOPS® Hospital Survey and Workplace … Lead Research Associate and Communications Lead User Network for AHRQ Surveys on Patient Safety Culture … Westat Moderator Jonathan Bakdash, Ph.D., Social Science Analyst, CAHPS and SOPS Programs Agency … Instrument Development and Analysis Lead User Network for the AHRQ Surveys on Patient Safety Culture … patient safety culture, job satisfaction, and intent to leave • Q&A 4 Using AHRQ’s SOPS® Hospital Survey

695. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Interpreter Services | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50-adult.html
     April 01, 2020 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Interpreter Services Population … Download these items: English: ( Word , 38 KB); Spanish ( Word , 32 KB; PDF , 148 KB) Users of the CAHPS … ® Health Plan Survey are free to incorporate supplemental items in order to meet the needs of their

696. New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/webcasts/hospital_workplace_safety.html
     December 01, 2023 - on Patient Safety Culture Summary This AHRQ webcast introduced the new  Surveys on Patient Safety … Hospitals can use the survey items as a supplement to the SOPS Hospital Survey to assess the extent … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Safety Supplemental Items for the SOPS Hospital Survey (PDF, 1.6 MB)   Naomi Yount (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

697. Forgot Your Password? | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Public/forgotpassword.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Forgot … If you have any questions, contact the CAHPS Database at CAHPSDatabase@Westat.com or 1-888-808-7108

698. Forgot Your Password? | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Public/forgotpassword.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … If you have any questions, contact the CAHPS Database at HCBSCAHPSDatabase@Westat.com or 1-855-580-

699. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     April 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

700. Strategies for Improving Patient Experience with Ambulatory Care: Price Transparency (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
     October 01, 2017 - Price Transparency October 2017 6.N-2 Relevant Questions on the CAHPS Health Plan Survey A few versions … of the CAHPS Health Plan Survey include questions about the health plan’s efforts to provide members … These survey questions about price transparency are part of: • The CAHPS Health Plan Survey 5.0H – … • The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) – the version used by … The Problem Relevant Questions on the CAHPS Health Plan Survey 6.N.2.