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681. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Shared Decisionmaking | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-decisionmaking-cg30-child.html
     December 01, 2018 - Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Shared Decisionmaking Population … version: Child Download these items: English (Word, 29 KB) Users of the CAHPS Clinician & Group … Survey are free to incorporate supplemental items in order to meet the needs of their organizations, … About these items: The CAHPS team's research indicated that patient experience with shared decisionmaking

682. What is HCUP – HCUPnet Data Tools
     datatools.ahrq.gov/hcupnet/what-is-hcup/
     January 01, 2022 - Us Español FAQs Email Updates Data Tools Home CAHPS … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … Stats FAQ HCUPnet FAQ Data Tools Home CAHPS HCUP Healthcare Cost and Utilization Project … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare

683. Develop Your Own? | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/develop/index.html
     June 01, 2020 - If you are considering a survey of perceptions of care, have you: Reviewed existing survey instruments … Survey Data . … Survey data are as good as the procedures used to: Develop the survey instrument. … Administer the survey. … Plans CAHPS®, Experience of Care and Health Outcomes Survey (ECHO™), Promoting Healthy Development Survey

684. Researcher Akira Nishisaki Designs Quality Improvement Processes To Reduce Harm in Pediatric ICUs | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/961.html
     June 01, 2025 - Submission Window Open for SOPS® and CAHPS® Databases Surveys on Patient Safety Culture® (SOPS) Data … for AHRQ’s CAHPS Health Plan Survey Database is open from June 2 to June 27. … Organizations that administered the CAHPS 5.1 or 5.1H Health Plan Survey between June 29, 2024, and June … Child Medicaid or CHIP survey with the Item Set. … ET:  New CAHPS Tools for Patient Experience Measurement .

685. Patient Experience, Patient Safety, and Provider Well-Being: Associations and Paths (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2023-virtual-research-meeting-summary-patient-experience.pdf
     January 01, 2023 - More than 650 CAHPS survey users, researchers, healthcare organization leaders, patient advocates, … surveys. … from the CAHPS Hospital Survey (HCAHPS). … Using Consumer Assessment of Healthcare Providers and Systems (CAHPS) items from a cross-sectional survey … Among 7,568 respondents included in this study, 34% identified as Black and 55% were female.

686. ampe_2_107.38_48.tp (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/bethellscreener.pdf
     February 01, 2002 - RESULTS Survey Respondents The 3 study samples represent a total of 26 062 cases. … After removing surveys in which it ap- peared that respondents may have mistakenly answered for more … Respondents in the Medicaid man- aged care and SSI samples completed the mail version of the survey 80% … In addition, incomplete response rates to the CAHPS survey may af- fect results in unknown ways. … HEDIS Protocol for Administering CAHPS 2.0H Survey, Volume 3 HEDIS 1999.

687. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Quigley (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
     July 01, 2021 - ® Survey: LESSONS ON IMPROVING PATIENT EXPERIENCE Denise D. … survey ► Included custom items to trend Press Ganey items • October 2014: ► Provided P4P incentives … 2019 − 322 providers across 44 clinics with 46,452 completed surveys – 8,332 child surveys – 38,120 … Collected Provider Perceptions and Coach Feedback Reports• Provider perceptions ► Administered provider survey … & Press Ganey survey items: CG-CAHPS items: • Engaging and spending time with patients • Listening

688. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/lessons_from_top-performing_medical_practices_CG-CAHPS_transcript.pdf
     October 01, 2014 - Although many of you are familiar with CAHPS surveys, just a few words of background. … The suite of ambulatory care surveys has expanded to include not just the Health Plan Survey, which … Clinician & Group Survey, or CG-CAHPS. … set of surveys and what they measure, but for those who are not, the survey consists of a set of core … There are also adult and child versions of CG- CAHPS, and two different versions that ask respondents

689. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
     June 02, 2025 - improvement resources –Voluntary databases for selected CAHPS surveys –Research to advance the science … surveys, there are many ways to gather experience information from patients: Quantitative Methods … • CAHPS surveys, proprietary surveys, “home grown” surveys Qualitative Methods • Patient narratives, … 10 Gain for Adding Narrative Items 11 CAHPS Narrative Item Sets • Clinician & Group Survey … (CG-CAHPS) Items for Ambulatory Care • Child Hospital Survey (Child HCAHPS) Items for In-patient

690. Strategies for Improving Patient Experience with Ambulatory Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
     March 01, 2017 - surveys. … surveys. … The strategies are intended to address the various topics covered by CAHPS surveys of ambulatory care … Appendix 6a provides a crosswalk of these topics and the measures derived from different CAHPS surveys … (all of which are variations on the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey

691. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - surveys.   2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG-CAHPS core survey. … Forces driving implementation of the CAHPS Clinician & Group Survey. Washington, DC.

692. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

693. Multiple Settings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance … /cg Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: … /cahps/surveys-guidance/hospice Hospitals Web: ahrq.gov/cahps/surveys-guidance/hospital Hospital … member surveys) Web: ahrq.gov/cahps/surveys-guidance/nh Health Plans: Commercial, Medicaid, Medicare … /surveys-guidance/cancer Home and community-based services programs Web: ahrq.gov/cahps/surveys-guidance

694. The Rationale for Case Mix and Mode Adjustments - Closing Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/4-case-mix-mode-adjustments-webcast-closing.pdf
     January 01, 2010 - @westat.com http://www.ahrq.gov/cahps/ THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION 38 CAHPS Survey Administration: Case-Mix and Mode Adjustments … 39 CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Effects of survey mode, patient mix, and nonresponse on CAHPS Hospita l Survey Sco res. … CAHPS Survey Administration: Case-Mix and Mode Adjustments

695. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/next-steps3.html
     December 01, 2009 - CAHPS® is a family of surveys of experiences of care, an aspect of patient-centeredness. … Currently, health plans reporting to NCQA must collect and report data for the CAHPS® Health Plan Survey … The questionnaires are the same for Medicaid and commercial plans, but the vendor changes the question … For example, 53 percent of 19,019 respondents responded to the item "Child's personal doctor seemed informed … Surveys can be resource-intensive.

696. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - surveys. … AHRQ’s CAHPS Program is conducting research to address this challenge by developing new and revised surveys … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … The lack of standardization in PROMs, unlike CAHPS surveys, makes it difficult to compare data across … Patient Health Questionnaire (PHQ-9).

697. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

698. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

699. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

700. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary