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661. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
     April 02, 2025 - burden: completed in < 10 minutes Experimental design: • • • Placement: beginning versus end of CAHPS … survey Mode: phone versus web elicitation Multiple rounds 24 www.cahps.ahrq.gov Learning … nationally representative internet panel Stratified sampling of panelists Elicitation Protocol Respondents … 34 • • • Narrative matters An illustration from the elicitations • “Based on your survey

662. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 - American Community Survey Reports. United States Census Bureau; Aug 2013. … Relevant Questions on the CAHPS Health Plan Survey Survey questions related to cultural competence are … now part of the Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers … This survey expands on the core Health Plan Survey to ask enrollees about – • Access to interpreters … satisfaction by members on several measures related to cultural competency, including:  the percentage of respondents

663. SOPS Nursing Home Survey: What You Need To Know - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-nh_webcast-intro.pdf
     May 03, 2022 - SOPS Nursing Home Survey: What You Need To Know - Intro SOPS® Nursing Home Survey: What You Need To … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Katarzyna … Zebrak, Ph.D., (Moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety … and Database • Q&A 5 SOPS®Nursing Home Survey: What You Need To Know Need Help?

664. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
     January 01, 2012 - So as they are developing other item sets for other CAHPS surveys and so as those other surveys are … , and so we would include that on all of the surveys for those physicians who would be interested in … survey. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … survey.

665. National Quality Strategy Reports – NHQDR Data Tools
     datatools.ahrq.gov/nhqdr/national-quality-strategy-reports/
     January 01, 2022 - Us Español FAQs Email Updates Data Tools Home CAHPS … Data Tools FAQ HCUP Fast Stats FAQ HCUPnet FAQ Data Tools Videos Data Tools Home CAHPS … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare … (MEPS) Household Component (HC) Medical Expenditure Panel Survey (MEPS) Insurance Component (IC) … Medical Expenditure Panel Survey (MEPS), Statistical Brief #312. February 9, 2011.

666. Data Tools FAQ – AHRQ Data Tools
     datatools.ahrq.gov/data-tools-faq/
     January 01, 2022 - Us Español FAQs Email Updates Data Tools Home CAHPS … Educational Links About HC ICD9 CCS ICD10 CCSR Precisions Standards Price Indices Survey … Data Tools FAQ HCUP Fast Stats FAQ HCUPnet FAQ Data Tools Videos Data Tools Home CAHPS … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare … (MEPS) Household Component (HC) Medical Expenditure Panel Survey (MEPS) Insurance Component (IC)

667. SOPS Medical Office Survey: What You Need to Know (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/medical-office-webcast.html
     December 01, 2023 - SOPS Medical Office Survey: What You Need to Know (Webcast) July 19, 2023 Summary Speakers … webcast provided information on AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Medical Office Survey … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Medical Office Survey  (PDF, 209 KB) SOPS Medical Office Survey Resources  (PDF, 849 KB)   Aileen … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

668. AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-overview-webcast-intro.pdf
     January 15, 2025 - AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction AHRQ’s Surveys on Patient Safety … Principal Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat Moderator … Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Rose Tyler … Lead Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat 3 Agenda … • Background on AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Program • SOPS Surveys, Databases

669. HCUPnet What’s New – HCUPnet Data Tools
     datatools.ahrq.gov/hcupnet/whats-new/
     January 01, 2022 - Us Español FAQs Email Updates Data Tools Home CAHPS … Educational Links About HC ICD9 CCS ICD10 CCSR Precisions Standards Price Indices Survey … Data Tools FAQ HCUP Fast Stats FAQ HCUPnet FAQ Data Tools Videos Data Tools Home CAHPS … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare … (MEPS) Household Component (HC) Medical Expenditure Panel Survey (MEPS) Insurance Component (IC)

670. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

671. SOPS Ambulatory Surgery Center Survey: What You Need to Know (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/asc-webcast.html
     February 01, 2024 - SOPS Ambulatory Surgery Center Survey: What You Need to Know (Webcast) April 27, 2023 Summary … Surgery Center (ASC) Survey, including a review of the SOPS ASC program, survey administration, database … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … ASC Survey, Database and Resources (PDF, 1.2 MB)   Naomi Yount, Ph.D. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

672. Improving Hospital Inpatient Nursing Care: A Case Study of One Hospital's Intervention to Improve the Patient's Care Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/compare/WR_751_AHRQ_Quigley_08_26_10.pdf
     April 01, 2010 - survey or administer the two surveys separately. … CAHPS is developing a survey tool specific to hospitals. … CMS is currently working with the AHRQ to develop this standard, called CAHPS for hospital surveys. … used at the hospital for QI Survey PHS administered by NRC Hospital CAHPS survey (CAHPS 27 core items … survey; i.e., with the hospital’s own items integrated into the standard CAHPS survey.

673. Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/resources/index.html
     known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … among survey users. … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

674. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
     October 01, 2015 - To Ask a Question 34 www.cahps.ahrq.gov CAHPS Health Plan Survey Comparative Results www.cahpsdatabase.ahrq.gov … 35 http://www.cahpsdatabase.ahrq.gov/ www.cahps.ahrq.gov 2014 CAHPS Health Plan Survey Chartbook … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Health Plan Survey Comparative Results 2014 CAHPS Health Plan Survey Chartbook CAHPS Database 2015 … Schedule CAHPS Health Plan Survey�Data Submission Site CAHPS E-mail Updates Thank You!

675. Health-Literacy-Hp-Cahps-Adult-Spanish-2157-3B (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.docx
     April 02, 2025 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy Population Version: Adult Supplemental … Items for the CAHPS® Health Plan Survey 5.0 Topic: Health Literacy Population Version: Adult Language … : Spanish Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in order … Learn more about CAHPS supplemental items. Questions Placement and Other Instructions P-HL1. … P-HL54 Must use P-HL53 if using this item 12/1/2017 Page 1 Document No. 2157-3b www.ahrq.gov/cahps

676. Multiple Settings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance … /cg Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: … /cahps/surveys-guidance/hospice Hospitals Web: ahrq.gov/cahps/surveys-guidance/hospital Hospital … member surveys) Web: ahrq.gov/cahps/surveys-guidance/nh Health Plans: Commercial, Medicaid, Medicare … /surveys-guidance/cancer Home and community-based services programs Web: ahrq.gov/cahps/surveys-guidance

677. Forgot Your Password? | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Public/forgotpassword.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Forgot … If you have any questions, contact the CAHPS Database at CAHPSDatabase@Westat.com or 1-888-808-7108

678. Forgot Your Password? | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Public/forgotpassword.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … If you have any questions, contact the CAHPS Database at HCBSCAHPSDatabase@Westat.com or 1-855-580-

679. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     April 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

680. Strategies for Improving Patient Experience with Ambulatory Care: Price Transparency (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
     October 01, 2017 - Price Transparency October 2017 6.N-2 Relevant Questions on the CAHPS Health Plan Survey A few versions … of the CAHPS Health Plan Survey include questions about the health plan’s efforts to provide members … These survey questions about price transparency are part of: • The CAHPS Health Plan Survey 5.0H – … • The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) – the version used by … The Problem Relevant Questions on the CAHPS Health Plan Survey 6.N.2.