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621. Improving Patient Experience in Large Organizations webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
     November 01, 2006 - with health plans and providers 9 CAHPS Surveys • Surveys measure patient experience, not patient … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … CAHPS Surveys are considered the gold standard for patient experience measurement! … 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

622. The CAHPS Database Research Request Data Use Agreement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/cahps-data-release-agreement.pdf
     March 01, 2018 - The CAHPS Database Research Request Data Use Agreement CAHPS Database Data Release Agreement – Page … suite of surveys. … Organizations”) that have administered a CAHPS survey and are willing to submit their CAHPS data to … ’ de-identified data that do not identify or permit re-identification of individual respondents or Participating … , using the following: “The CAHPS® data used in this analysis were provided by the CAHPS Database.

623. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     June 02, 2025 - Consortium: AHRQ, RAND, Yale, and Westat 8 CAHPS Surveys • CAHPS surveys are the gold standard … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn trademark … . 9 Uses of CAHPS Surveys • Value-based purchasing • Public reporting • Accreditation • Quality … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

624. Improving Patient Experience: Data Analysis Methods webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
     November 01, 2006 - with health plans and providers 9 CAHPS Surveys • CAHPS surveys are the gold standard for patient … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

625. Measures, Data, and Funding for Shared Decision Making Research | Agency for Healthcare Research and Quality
     www.ahrq.gov/sdm/measures-data-funding/index.html
     February 01, 2025 - SDM Process_4 (SDMP) Survey A 4-item questionnaire that measures the extent to which patients viewed … of surveys that ask consumers and patients to report on and evaluate their experiences with health plans … Supplemental items that ask about aspects of SDM have been developed for five CAHPS surveys. … CAHPS Clinician & Group Adult Survey CAHPS Clinician & Group Child Survey CAHPS Health Plan Adult Survey …   CAHPS Health Plan Child Survey CAHPS Cancer Care Survey Back to Contents Funding Opportunities SDM

626. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - surveys Stories are a tool for quality improvement Stories are a tool for public reporting … Percent of All Surveys CG CAHPS Domains Communication Access Office Staff Care coordination … ” - Mark Turner, cognitive scientist, linguist & author “In the future, your survey should account … Accounting for such non-physical visits will necessarily change certain questions in the survey….” … – NIS respondent “Free text, narrative feedback were preferred to checkboxes, surveys and patient

627. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Quigley (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
     July 01, 2021 - ® Survey: LESSONS ON IMPROVING PATIENT EXPERIENCE Denise D. … survey ► Included custom items to trend Press Ganey items • October 2014: ► Provided P4P incentives … 2019 − 322 providers across 44 clinics with 46,452 completed surveys – 8,332 child surveys – 38,120 … Collected Provider Perceptions and Coach Feedback Reports• Provider perceptions ► Administered provider survey … & Press Ganey survey items: CG-CAHPS items: • Engaging and spending time with patients • Listening

628. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/lessons_from_top-performing_medical_practices_CG-CAHPS_transcript.pdf
     October 01, 2014 - Although many of you are familiar with CAHPS surveys, just a few words of background. … The suite of ambulatory care surveys has expanded to include not just the Health Plan Survey, which … Clinician & Group Survey, or CG-CAHPS. … set of surveys and what they measure, but for those who are not, the survey consists of a set of core … There are also adult and child versions of CG- CAHPS, and two different versions that ask respondents

629. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
     June 02, 2025 - improvement resources –Voluntary databases for selected CAHPS surveys –Research to advance the science … surveys, there are many ways to gather experience information from patients: Quantitative Methods … • CAHPS surveys, proprietary surveys, “home grown” surveys Qualitative Methods • Patient narratives, … 10 Gain for Adding Narrative Items 11 CAHPS Narrative Item Sets • Clinician & Group Survey … (CG-CAHPS) Items for Ambulatory Care • Child Hospital Survey (Child HCAHPS) Items for In-patient

630. Strategies for Improving Patient Experience with Ambulatory Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
     March 01, 2017 - surveys. … surveys. … The strategies are intended to address the various topics covered by CAHPS surveys of ambulatory care … Appendix 6a provides a crosswalk of these topics and the measures derived from different CAHPS surveys … (all of which are variations on the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey

631. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - surveys.   2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG-CAHPS core survey. … Forces driving implementation of the CAHPS Clinician & Group Survey. Washington, DC.

632. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

633. Multiple Settings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance … /cg Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: … /cahps/surveys-guidance/hospice Hospitals Web: ahrq.gov/cahps/surveys-guidance/hospital Hospital … member surveys) Web: ahrq.gov/cahps/surveys-guidance/nh Health Plans: Commercial, Medicaid, Medicare … /surveys-guidance/cancer Home and community-based services programs Web: ahrq.gov/cahps/surveys-guidance

634. The Rationale for Case Mix and Mode Adjustments - Closing Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/4-case-mix-mode-adjustments-webcast-closing.pdf
     January 01, 2010 - @westat.com http://www.ahrq.gov/cahps/ THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION 38 CAHPS Survey Administration: Case-Mix and Mode Adjustments … 39 CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Effects of survey mode, patient mix, and nonresponse on CAHPS Hospita l Survey Sco res. … CAHPS Survey Administration: Case-Mix and Mode Adjustments

635. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/next-steps3.html
     December 01, 2009 - CAHPS® is a family of surveys of experiences of care, an aspect of patient-centeredness. … Currently, health plans reporting to NCQA must collect and report data for the CAHPS® Health Plan Survey … The questionnaires are the same for Medicaid and commercial plans, but the vendor changes the question … For example, 53 percent of 19,019 respondents responded to the item "Child's personal doctor seemed informed … Surveys can be resource-intensive.

636. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - surveys. … AHRQ’s CAHPS Program is conducting research to address this challenge by developing new and revised surveys … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … The lack of standardization in PROMs, unlike CAHPS surveys, makes it difficult to compare data across … Patient Health Questionnaire (PHQ-9).

637. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

638. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

639. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

640. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary