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621. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15.html
     July 01, 2018 - Health Plan Survey. … To review comparative data for the CAHPS Health Plan Survey, including percentile scores, visit Comparative … Patient Experience of Care: Inventory of Improvement Resources 2014 CAHPS ® Health Plan Survey Database … Consumers Say About Their Experiences with Their Health Plans and Medical Care. ( 2014 Health Plan Survey … of Submitting Your CAHPS Health Plan Survey Data to the CAHPS Database .

622. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Overview of NYP Patient Narrative Reporting Project (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
     April 02, 2025 - Team has developed a Narrative Item Set (NIS) for ambulatory patient experience surveys • Practice … Clinician & Group Survey (CG-CAHPS) Examined impact on: • Experiences of medical practice staff and … Survey + CG-CAHPS Narrative Item Set Narrative Reporting Interface with Active User Support 10 Control … Sites Modified CG-CAHPS Survey + CG-CAHPS Narrative Item Set Standard Comment Reporting • Data collected … staff and clinicians ► Modified CG-CAHPS patient experience survey 15 Standard Reporting of Patient

623. Capturing Consumers' Attention | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/consumer-reporting/guidelines/attention/index.html
     March 01, 2016 - Research conducted by the CAHPS team suggests some strategies to capture the attention of consumers. … For example, provide the results of the Health Plan Survey or the Clinician & Group Survey during an … Suggest examining CAHPS survey results alongside usual sources of information. … For example, suggest looking at CAHPS information as well as talking with family members or friends to … be more likely to view the CAHPS survey results as just another source of information, similar to what

624. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - ®) survey, which the health plan fielded annually after CAHPS began in 1995, indicated that the customer … Data provided by the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey … • While the CAHPS survey can signal that customer service problems exist, other surveys and assessment … o Examined trends for three customer experience measures, one based on the CAHPS survey and two based … and by CAHPS surveys

625. Identifying Areas to Improve (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - data from the CAHPS survey. … surveys. … the CAHPS survey, but how can users get this other type of information? … surveys for QI. … surveys.

626. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Account … The CAHPS Database will review your request and will send you an e-mail with the information to access … the CAHPS Child Hospital Survey … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

627. New User Registration | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … The CAHPS Database will review your request and will send you an e-mail with the information to access … CAHPS Home and Community Based Survey Data Submission System … This survey is authorized under 42 U.S.C. 299a. … The confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the

628. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey  and learn more about its implementation. … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that

629. Creative Strategies to Improve Patient Care Experience - Part 4 Lee (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
     April 02, 2025 - Clinician and Group survey scores)? … 2,201 patients cared for by these individuals • Data Sources for: ► Patient care experience: CAHPS … Clinician & Group surveys ► Staff idea creativity: Meeting transcripts ► Staff and organizational characteristics … : Staff survey 34 Key Finding: Implementing Creative Ideas Matters The implementation of creative … ideas is associated with better patient care experiences in primary care settings, measured by CG-CAHPS

630. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 - American Community Survey Reports. United States Census Bureau; Aug 2013. … Relevant Questions on the CAHPS Health Plan Survey Survey questions related to cultural competence are … now part of the Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers … This survey expands on the core Health Plan Survey to ask enrollees about – • Access to interpreters … satisfaction by members on several measures related to cultural competency, including:  the percentage of respondents

631. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
     January 01, 2012 - So as they are developing other item sets for other CAHPS surveys and so as those other surveys are … , and so we would include that on all of the surveys for those physicians who would be interested in … survey. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … survey.

632. Improving Hospital Inpatient Nursing Care: A Case Study of One Hospital's Intervention to Improve the Patient's Care Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/compare/WR_751_AHRQ_Quigley_08_26_10.pdf
     April 01, 2010 - survey or administer the two surveys separately. … CAHPS is developing a survey tool specific to hospitals. … CMS is currently working with the AHRQ to develop this standard, called CAHPS for hospital surveys. … used at the hospital for QI Survey PHS administered by NRC Hospital CAHPS survey (CAHPS 27 core items … survey; i.e., with the hospital’s own items integrated into the standard CAHPS survey.

633. Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/resources/index.html
     known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … among survey users. … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

634. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
     October 01, 2015 - To Ask a Question 34 www.cahps.ahrq.gov CAHPS Health Plan Survey Comparative Results www.cahpsdatabase.ahrq.gov … 35 http://www.cahpsdatabase.ahrq.gov/ www.cahps.ahrq.gov 2014 CAHPS Health Plan Survey Chartbook … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Health Plan Survey Comparative Results 2014 CAHPS Health Plan Survey Chartbook CAHPS Database 2015 … Schedule CAHPS Health Plan Survey�Data Submission Site CAHPS E-mail Updates Thank You!

635. Health-Literacy-Hp-Cahps-Adult-Spanish-2157-3B (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.docx
     April 02, 2025 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy Population Version: Adult Supplemental … Items for the CAHPS® Health Plan Survey 5.0 Topic: Health Literacy Population Version: Adult Language … : Spanish Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in order … Learn more about CAHPS supplemental items. Questions Placement and Other Instructions P-HL1. … P-HL54 Must use P-HL53 if using this item 12/1/2017 Page 1 Document No. 2157-3b www.ahrq.gov/cahps

636. Multiple Settings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance … /cg Emergency departments Web: ahrq.gov/cahps/surveys-guidance/ed-cahps Home healthcare Web: … /cahps/surveys-guidance/hospice Hospitals Web: ahrq.gov/cahps/surveys-guidance/hospital Hospital … member surveys) Web: ahrq.gov/cahps/surveys-guidance/nh Health Plans: Commercial, Medicaid, Medicare … /surveys-guidance/cancer Home and community-based services programs Web: ahrq.gov/cahps/surveys-guidance

637. Forgot Your Password? | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Public/forgotpassword.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Forgot … If you have any questions, contact the CAHPS Database at CAHPSDatabase@Westat.com or 1-888-808-7108

638. Forgot Your Password? | The CAHPS® Database
     cahpsdatabase.ahrq.gov/HCBSDSS/Public/forgotpassword.aspx
     Register Login Help The CAHPS Home and Community Based Services Survey Data Submission … If you have any questions, contact the CAHPS Database at HCBSCAHPSDatabase@Westat.com or 1-855-580-

639. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     April 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

640. Strategies for Improving Patient Experience with Ambulatory Care: Price Transparency (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
     October 01, 2017 - Price Transparency October 2017 6.N-2 Relevant Questions on the CAHPS Health Plan Survey A few versions … of the CAHPS Health Plan Survey include questions about the health plan’s efforts to provide members … These survey questions about price transparency are part of: • The CAHPS Health Plan Survey 5.0H – … • The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) – the version used by … The Problem Relevant Questions on the CAHPS Health Plan Survey 6.N.2.