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461. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - CAHPS = Consumer Assessment of Healthcare Providers and Systems • Develops standardized surveys and … of care from the patient’s point of view across different settings • Trademark held by AHRQ; all surveys … CAHPS surveys adhere to established standards of development; quality improvement • 1 User Network … Uses of CAHPS Surveys • Value-based payment • Public reporting • Accreditation and certification … AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys Things to know about the

462. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
     October 01, 2023 - Surveys • Inpatient Mental Health Survey Technical Expert Panel, August 2023 ► Content: Which providers … ► Timing & Reference Period: When should the survey be completed? … ► Testing of new instrument: What populations and which survey administration modes? … 30 Using CAHPS Surveys To Improve Patient Experience Monitor and assess performance on CAHPS measures … Health Outcomes Business Outcomes New CAHPS Surveys Potential Testing Activities Using CAHPS Surveys

463. Introducing the Child HCAHPS® Survey Database webcast-Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-ahrq-program.pdf
     June 02, 2025 - Introducing the Child HCAHPS® Survey Database webcast-Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD … Director, CAHPS & SOPS Programs Center for Quality Improvement & Patient Safety, AHRQ AHRQ and the … in patient experience of care survey development, research, voluntary databases 7 CAHPS Database … Overview • Databases are for selected CAHPS surveys ► CAHPS Health Plan (HP) Survey ► CAHPS Clinician … & Group (CG) Survey ► CAHPS Home and Community-Based Services (HCBS) Survey ► NEW: Child HCAHPS Survey

464. Responsibilities of Sponsors, Vendors, and Consultants (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
     June 02, 2025 - Questionnaire preparation • Select CAHPS questionnaires. … • Prepare survey letters for mailing. … • Administer questionnaires by mail or telephone. … • Monitor returned questionnaires and/or telephone interviews. … • Review CAHPS instructions and computer program for analysis.

465. The Child HCAHPS® Survey Database Flyer (pdf file)
     cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-DB-FlyerUpdate.pdf
     April 11, 2025 - The Child HCAHPS® Survey Database Flyer The Child HCAHPS® Survey Database: Comparative Data for Hospitals … To receive updates from the AHRQ CAHPS Database, please sign up for GovDelivery announcements. … No. 25-0014 November 2024 www.ahrq.gov https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html … https://www.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html https://www.ahrq.gov/cahps … /cahps-database/child-hcahps-database/index.html https://www.ahrq.gov/sites/default/files/wysiwyg/cahps

466. Examples of Sample Frame Elements | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/sample-frame-elements.html
     February 01, 2025 - Examples of Sample Frame Elements The sample frame that a CAHPS survey sponsor provides to a … Elements for an Adult Survey Unique patient ID (typically provided by provider or insurer). … Additional Elements for a Child Survey (if applicable) Parent or guardian’s name.

467. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - surveys. … surveys. 2.A. … , which is a version of the CAHPS Health Plan Survey. … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … component using the CAHPS for PQRS Survey, which also builds upon the CG- CAHPS core survey.

468. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     June 02, 2025 - s CAHPS® Program Caren Ginsberg, Ph.D. … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience measurement. … safety  Best methods for collecting patient experience data, including effectiveness of different survey … ’sCore Competencies Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys PatientExperience

469. Consumer Assessment of Healthcare Providers and Systems Hospital Survey--Child Version (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-fullreport.pdf
     November 02, 2017 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys. 2. … Plan Survey and the Clinician & Group Survey (CG-CAHPS). … CAHPS surveys use administrative data to develop the sampling frame for survey administration. … A patient survey system to measure quality improvement: Questionnaire reliability and validity. … The Picker Patient Experience Questionnaire: Development and validation using data from in-patient surveys

470. Data Sources and Limitations | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/data-sources-limitations.html
     October 01, 2017 - and Limitations Appendix A. 2017 Survey Respondents by State Appendix B. … Health Plan Survey results submitted to the CAHPS Database by various survey sponsors, including State … Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care survey data collected … Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … in the 2017 CAHPS Health Plan Survey Database.

471. What Is Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     March 01, 2025 - on patient experience, such as through not only CAHPS surveys, but also rapid-cycle surveys, focus groups … PREMs such as CAHPS surveys offer significant insight into patients’ perceptions of their healthcare … Learn more: How CAHPS Surveys Measure Patient Experience —An interview of Susan Edgman-Levitan, PA, … CAHPS Surveys Assess Important Aspects of Patient Safety When patients share their experiences about … In addition to CAHPS survey questions, narrative items allow patients to provide open-ended comments

472. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
     June 02, 2025 - Improving the Survey Instruments Ron D. … and Group Survey 4.0 (beta) • Created in response to: ► Increased use of telehealth associated with … Clinician and Group Survey 4.0 (beta) • Released in 2020 • Iterative refinements ► Pilot study in … Health Plan and Clinician and Group Surveys • CAHPS 5.1 Health Plan/CAHPS 3.1 Clinician & Group surveys … • Randomized CAHPS C-G survey 3.1 and easier (EZ) version ► Patients at federally qualified health

473. Step 1: Form a Project Team | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-a-Project-Team.html
     December 01, 2019 - Once a sponsor has decided to conduct a CAHPS project, one of the first tasks is to assemble a project … draw the sample); and Benefits counselors and other intermediaries who are involved in disseminating CAHPS … (e.g., which questionnaires to administer, whether to add supplemental items to the questionnaires); … Using survey results; Deciding how to use CAHPS survey results (e.g., incorporating them into … You can also obtain technical assistance from the CAHPS User Network for some of the tasks typically

474. Developing Invitation Messages that Increase Survey Response Rates - Shaller (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-shaller.pdf
     January 01, 2017 - & Group (CG-CAHPS) Survey … to complete a series of open-ended questions placed at the end of the core survey. 31 CG-CAHPS … Narrative Item Set A structured series of 5 open-ended questions that: • Prompts survey respondents … Respondents were given a yes/no option. … Survey with Patient-Centered Medical Home (PCMH) items • Administered by web • Respondents were

475. Child Hospital Survey, Spanish (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-spanish.pdf
     May 12, 2016 - Child Hospital Survey, Spanish CAHPS® Hospital Survey Version: Child Version Language: Spanish … side of the questionnaire booklet … CAHPS Child Hospital Survey Spanish Child_HCAHPS_Spanish_Survey_954b.docx 5/12/2016 Instrucciones … CAHPS Child Hospital Survey Spanish Child_HCAHPS_Spanish_Survey_954b.docx 5/12/201610 CAHPS® Hospital … Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones para el

476. Consumer Assessment Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/measurement/consumer-assessment/index.html
     September 01, 2012 - Consumer Assessment Surveys The Consumer Assessment of Healthcare Providers and Systems (CAHPS … The goals of the CAHPS program are twofold: Develop standardized patient surveys that can be used … Visit the CAHPS Web site .

477. Advancing the Science and Implementation of Patient Narratives: Summary of Presentations (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
     January 01, 2022 - Clinician & Group Survey (CG-CAHPS) Narrative Item Set ........ 14 Concurrent Session 2: CAHPS Health … Clinician & Group Survey (CG-CAHPS) Narrative Item Set. … While there were no questions about trust specifically in the survey, 124 respondents used the word … subgroups in the larger population of survey respondents. … AHRQ’s CAHPS website https://pubmed.ncbi.nlm.nih.gov/26267629 https://www.ahrq.gov/cahps/surveys-guidance

478. Designing a CAHPS Report | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/consumer-reporting/guidelines/design/index.html
     October 01, 2018 - , the CAHPS Team offers the following recommendations to reporters of survey results: Group survey … It is also fundamental to standardizing the reporting of CAHPS survey results. … The CAHPS Team has found that composites support the comprehensive reporting of survey results and contribute … Key messages tested and incorporated into sample reports for the CAHPS Health Plan Survey included the … "The information from the CAHPS survey has been collected by an independent source, not by the health

479. Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/resources/index.html
     August 31, 2025 - known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users.  … ™ (SOPS™) Databases as central repositories for survey data from each of the SOPS surveys.

480. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - with health plans and providers 9 CAHPS Surveys • CAHPS surveys are the gold standard for patient … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn the trademark … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons