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41. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
    September 01, 2015 - Preparing a Questionnaire Using the CAHPS Clinician & Group Survey Preparing a Questionnaire Using … Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … the questionnaire Incorporating Supplemental Questions Like most CAHPS surveys, the Clinician & … The longer the questionnaire, the greater the burden on the respondent. … Web-based surveys can offer convenience to respondents and cost- effectiveness to survey users.

42. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/nh/index.html
    August 01, 2023 - CAHPS Nursing Home Surveys The development of these instruments was jointly supported by the … Resident Surveys The CAHPS Nursing Home Surveys include two separate instruments for nursing home residents … Unlike other CAHPS surveys, it is designed to be administered in person. … Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … Nurses/Aides' Kindness/ Respect Towards Resident Nursing Home Provides Information/ Encourages Respondent

43. CAHPS Program: Improving Response Rates and Representativeness - CAHPS Surveys at CMS (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-goldstein.pdf
    January 01, 2023 - CAHPS Program: Improving Response Rates and Representativeness - CAHPS Surveys at CMS CAHPS Surveys … , CATI scripts, and promotional materials to engage and inform potential respondents about the survey … testing shorter versions on select CAHPS surveys. ► Home Health CAHPS ► In-Center Hemodialysis CAHPS … settings where web testing is complete. ► CAHPS Hospice Survey ► In-Center Hemodialysis CAHPS ► Home … • For some CMS CAHPS Surveys, we currently require the administration of the survey in Spanish.

44. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Lehrman (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-resources.pdf
    June 02, 2025 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Lehrman Available ED CAHPS Survey Resources … Survey Documentation On CMS website Contains:  ED CAHPS Survey instruments in English and Spanish …  ED CAHPS Recommended Guidelines for survey administration, data analysis, and web survey design …  ED CAHPS Fact Sheet  ED CAHPS Frequently Asked Questions  Historical versions of the survey ( … Survey Resources Benefits of Using the ED CAHPS Survey Available ED CAHPS Survey Documentation Available

45. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Becker (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-survey-admin.pdf
    June 02, 2025 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Becker ED CAHPS Survey Administration … 0 Less than 5 minutes 0 5 to 15 minutes 0 More than 15 minutes Back Next ED CAHPS Web Survey … Survey Administration ED CAHPS Patient Eligibility ED CAHPS Ineligible Patients Recommended Sampling … for the ED CAHPS Survey Timing of ED CAHPS Survey Administration Testing of ED CAHPS Survey Mode Protocols … ED CAHPS Mail and Web-based Modes, Side-by-Side ED CAHPS Web Survey Design

46. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - CAHPS Child Hospital Survey: Overview of the Questionnaire CAHPS® Child Hospital Survey and Instructions … Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … CAHPS® Child Hospital Survey and Instructions CAHPS Child Hospital Survey: Overview of the Questionnaire … Because parents are the most common respondents to the survey, the table below refers to the respondent

47. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Parast (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
    June 02, 2025 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Parast Analysis of ED CAHPS Survey Data … (Never / Sometimes / Usually / Always) 37 ED CAHPS Composite Measures (cont.) … Survey Data ED CAHPS Item Scoring ED CAHPS Item Scoring: Examples ED CAHPS Item Scoring: Examples … ED CAHPS Composite Measures ED CAHPS Composite Measures (cont.) … ED CAHPS Global Measures ED CAHPS Case-mix Adjustment

48. CAHPS Survey Administration: What We Know and Potential Research Questions (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
    October 01, 2017 - methods. … Telephone Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.; 2009. Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.

49. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Closing (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-closing.pdf
    June 02, 2025 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Closing Questions & Answers 45 Using … question in the box that opens ► Make sure “All Panelists” is selected 46 Type Question Here CAHPS …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 48 For more information … on the ED CAHPS Survey, contact: • ED_Survey@cms.hhs.gov • William Lehrman, william.lehrman@cms.hhs.gov … Parast, parast@rand.org • Kirsten Becker, becker@rand.org mailto:cahps1@westat.com http://www.ahrq.gov/cahps

50. CAHPS Clinician & Group Survey Database | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/cahps-database/cg-database/index.html
    June 01, 2024 - CAHPS Clinician & Group Survey Database The Clinician & Group Survey Database Survey (CG CAHPS … De-identified data files at the respondent and organization level are available to researchers.  … The CAHPS Data Tools present data in four different ways: Overview: The number of respondents and practice … sites represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given

51. Tracking Returned CAHPS Questionnaires and Assessing Their Completeness | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/tracking-returned-questionnaires.html
    August 01, 2024 - Tracking Returned CAHPS Questionnaires and Assessing Their Completeness Survey sponsors and/or … date (for mail surveys) or date answered (for phone and online surveys).  … Assessing Whether Surveys Are Complete Codes for respondents should also indicate whether the questionnaire … One example of a complete questionnaire is where respondents completed at least half of the key survey … The documentation for specific surveys lists the key and reportable items in that survey.

52. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Parast (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-introducing.pdf
    March 01, 2020 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Parast Introducing the Emergency Department … (ED) CAHPS Survey 12 Layla Parast, Ph.D., Senior Statistician, RAND Acknowledgements: ED CAHPS … )  CAHPS® trademark received March 2020  Renamed the ED CAHPS Survey in 2020 18 Survey Development … Instrument Team and CAHPS Consortium (2012 - 2020) 19 ED CAHPS Survey Content  The ED CAHPS survey … ED CAHPS Survey Content ED CAHPS, Mail Version

53. Introducing the CAHPS Cancer Care Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-analysis-evensen.pdf
    June 02, 2025 - Introducing the CAHPS Cancer Care Survey Analysis of Results Chris Evensen 43 Scoring Use the … CAHPS macro version 4.1 for the scoring • The macro is an analysis program developed in SAS by CAHPS … Macro is available here: https://www.ahrq.gov/cahps/surveys- guidance/helpful-resources/analysis/index.html … /surveys-guidance/helpful-resources/analysis/index.html Macro is standardized and flexible  The macro …  Age  Education  General health rating  Mental health rating  Survey mode  Respondent had help

54. CAHPS (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
    June 02, 2025 - CAHPS CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Patient-Centered Medical Home Population … Survey 3.0 Population Version: Child Language: English Read about the Patient-Centered Medical Home … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet … Please answer these questions about the provider named in Question 1 of this survey. … 3 Document No. 2358-2a www.ahrq.gov/cahps

55. CAHPS Hospital Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
    November 01, 2023 - CAHPS Hospital Survey The CAHPS Hospital Survey (often referred to as HCAHPS or Hospital CAHPS … They also ask respondents to rate the hospital and indicate their willingness to recommend the hospital … The National Quality Forum has endorsed the CAHPS Hospital Survey as a measure of hospital quality. … Adult HCAHPS The  Adult Hospital Survey is a standardized questionnaire for people 18 and older who … Child HCAHPS The Child Hospital Survey is a standardized questionnaire for parents/guardians of children

56. Instructions for Analyzing Data from CAHPS Surveys (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/instructions-for-analyzing-data-50.pdf
    June 01, 2025 - Instructions for Analyzing Data from CAHPS Surveys Instructions for Analyzing Data from CAHPS® Surveys … The program adjusts the survey data for standard individual case-mix variables such as respondent age … If data from different CAHPS questionnaires are in the same data set, responses for equivalent questions … The response categories on the CAHPS surveys may differ from this example, so please refer to the survey … CAHPS web page about analyzing CAHPS survey data).

57. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-intro.pdf
    October 06, 2020 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Intro Introducing the CAHPS Emergency … Department Survey (ED CAHPS) A Webcast Presented by the AHRQ CAHPS User Network October 6, 2020 1 … program • Introduction to the ED CAHPS Survey • Overview of ED CAHPS Survey administration • Description … of ED CAHPS Survey analysis • Review of ED CAHPS Survey Resources • Provide answers to your questions … 5 Introducing the CAHPS Emergency Department Survey (ED CAHPS) Need Help?

58. Research Datasets for CAHPS Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/cahps-database/research-datasets/index.html
    February 01, 2025 - Research Datasets for CAHPS Surveys In response to requests from researchers interested in using … The CAHPS Databases currently include respondent- and organization-level data from the: CAHPS Health … Plan Survey. … CAHPS Clinician & Group Survey. CAHPS Child Hospital Survey. … CAHPS Home and Community-Based Services Survey.

59. Introducing the CAHPS Outpatient Mental Health Survey Webcast - HARGRAVES (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-outpt-mhs-webcast-hargraves.pdf
    August 22, 2022 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - HARGRAVES The New CAHPS Outpatient … Nonrespondents sent a second questionnaire packet 3 weeks after the first mailing. … • Nonrespondents sent a second questionnaire packet several weeks after the first mailing. … Refinements of CAHPS Mental Health Care Surveys What did we learn? … Some of the Major Changes between ECHO and the new CAHPS Outpatient Mental Health Survey First Field

60. Managing a CAHPS Survey Project | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
    May 01, 2022 - Translation of questionnaire/materials (some CAHPS surveys already have a Spanish-language version, but … Will you conduct the survey by mail, telephone, or both? How many questionnaires will you send? … Characteristics of the Survey Population Do you need to translate the questionnaire or reports for … Do the respondents include low literacy or elderly populations? … Review guidelines for reporting the results of CAHPS surveys.