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381. Development of the CAHPS Cancer Care Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
     March 01, 2017 - Development of the CAHPS Cancer Care Survey The CAHPS ® Cancer Care Survey was developed and … made several revisions to the survey, in part to make it more consistent with the CAHPS Clinician & … Group Survey. … Based on analyses of the field test results and input from the CAHPS Consortium, the survey was finalized … and approved by AHRQ for the CAHPS trademark in 2016.

382. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
     March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Q&A Session “Strategies for Improving CAHPS … Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network March 15, 2016 12: … 00 – 1:00 pm EDT www.cahps.ahrq.gov To Ask a Question 44 www.cahps.ahrq.gov CAHPS Ambulatory … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Ambulatory Care Improvement Guide CAHPS E-mail Updates Thank You!

383. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Health Share of Oregon CAHPS Improvement … Story “Strategies for Improving CAHPS Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS … your membership • Invest in cultural competence among staff Health Share of Oregon CAHPS

384. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores … Outside-In (Insights) Execution Why Survey? … • CAHPS Proxy mirror CAHPS • Gain deeper insight • Understand member feedback at a deeper … Health Plan Survey Scores CareSource CAHPS Strategies CAHPS Proxy Health Partner Insight Consumer

385. Info FAQs | Agency for Healthcare Research and Quality
     www.ahrq.gov/faqs/index.html?page=1
     June 12, 2025 - What do CAHPS® surveys measure? … Why use a CAHPS® survey to assess patient experience? … The CAHPS® surveys were developed with scientific rigor. … The CAHPS® Database is the national repository for data from the CAHPS family of surveys. … The CAHPS Database contains respondent-level survey data, characteristics of entities surveyed (e.g.,

386. Developing Invitation Messages that Increase Survey Response Rates - Brown (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-brown.pdf
     September 01, 2018 - • Today’s presentations build on prior research ► History of CAHPS research to inform survey wording … and approach to survey invitations − Visit the CAHPS bibliography at www.ahrq.gov to find research … findings ► September 2018 AHRQ Research Meeting, “Advances in Survey Methodology: Maximizing Response … Rates and the Representativeness of CAHPS® Survey Data” − Visit the News and Events page at www.ahrq.gov … Internet, Phone, Mail, and Mixed- Mode Surveys: The Tailored Design Method. − Fazekas, Z., Wall, M.T

387. 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook_infographic.pdf
     January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2019 Health Plan Survey Database … ®) Health Plan Survey Database. … Medicare Enrollees Highest Scoring Measure 80 percent of CHIP respondents indicated t hat the … Lowest Scoring Measure 56 percent of Adult Medicaid respondents ind icated that they cou ld always … Health Plan Survey Database: https://cahpsdatabase.ahrq.gov/HPSurveyGuidance.aspx AHRQ Pub.

388. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
     January 01, 2014 - Database 14 • CAHPS Health Plan Survey Database – 15 years of data (1998 – 2013) – Over 5.6 million … respondents – Adult and Child Medicaid/CHIP, Medicare • CAHPS Clinician & Group Survey Database … – 3 years of data (2010 – 2012) – Over 1.5 million respondents – Adult and Child 12-Month Survey, PCMH … respondents who chose the most positive score for a given item response scale. … distribution of scores for all response options and allow users to run custom displays by selected respondent

389. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - Set was designed to enable users of the CAHPS Clinician & Group Survey to elicit a short, coherent story … Survey respondents were invited to answer the open-ended questions after completing the survey. … to information obtained during hour-long interviews with a subsample of 50 survey respondents who were … The additional questions did not exhaust respondents’ enthusiasm for participating in the survey. … Items for adults in English only designed for the CAHPS Clinician & Group Visit Survey 4.0 (beta).

390. CAHPS Cancer Care Supplemental Items (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
     June 02, 2025 - Items for the CAHPS® Cancer Care Survey Population: Adult Language: English Users of the CAHPS … CAHPS® Cancer Care Survey Supplemental Items Population: Adult 11/4/2016 Page 2 Document No. 557a … 1 Never 2 Sometimes 3 Usually 4 Always After AC2 CAHPS® Cancer Care Survey Supplemental … 1 Yes, definitely 2 Yes, somewhat 3 No After INF4 CAHPS® Cancer Care Survey Supplemental … http://www.ahrq.gov/cahps Supplemental Items for the CAHPS® Cancer Care Survey Topic: Access Topic

391. Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to Know - Huben (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/4-2023hcbs-survey-webcast-huben.pdf
     June 02, 2025 - Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to … Resources • AHRQ CAHPS Guidance • AHRQ Guide to Quality Improvement • CMS HCBS CAHPS Survey and … Technical Assistance Materials available on Medicaid.gov • HCBS CAHPS Survey (English) • HCBS CAHPS … Technical Assistance, contact HCBSMeasures@Lewin.com https://www.ahrq.gov/cahps/surveys-guidance/hcbs … Technical Assistance Helpful Resources HCBS CAHPS Survey Technical Assistance

392. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
     January 01, 2023 - 2023 Child HCAHPS Survey Database Chartbook The CAHPS® Child Hospital Survey Database 2023 Chartbook … CAHPS Child Hospital Survey Database 2023 Chartbook 5 Highlights of Respondent Characteristics … CAHPS Child Hospital Survey Database 2023 Chartbook 12 Appendix A Respondent and Child Demographic … Respondent-level survey results are calculated across all respondents in the Database, ignoring their … Database 2023 Chartbook C-1 https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance

393. Compare Survey Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hp/compare/index.html
     March 01, 2016 - Compare Survey Data The CAHPS Database gathers survey results from Health Plan Survey users across … distribution of scores for all response options and allow users to run custom displays by selected respondent … Participate in the CAHPS Database All users of the Medicaid Survey, including Medicaid and SCHIP health … plans and State Medicaid agencies, are invited to submit their survey results to the CAHPS Database. … Health Plan Survey Read About the Survey Get Survey & Instructions Compare Survey Data Improve

394. CAHPS Cancer Care Supplemental Items (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-info-english-557-6a.docx
     June 02, 2025 - CAHPS Cancer Care Supplemental Items CAHPS® Cancer Care Survey Supplemental Items: Information from … Providers Population: Adult Supplemental Items for the CAHPS® Cancer Care Survey Topic: Information … from Providers Population Version: Adult Language: English Users of the CAHPS® Cancer Care Survey are … 1|_| Yes 2|_| No  If No, go to #28 in core survey After core question 27 N-INF5. … Document No. 557-6a Page 2 www.ahrq.gov/cahps

395. Participating in the 2024 CAHPS® Home- and Community-Based Services Survey Database: What You Need to Know | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-070925.html
     August 01, 2025 - Participating in the 2024 CAHPS® Home- and Community-Based Services Survey Database: What You Need to … Home and Community-Based Services (HCBS CAHPS) Survey Database, and the HCBS CAHPS Survey. … The HCBS CAHPS Survey Database is a joint project between the Agency for Healthcare Research and Quality … (Moderator) Social Science Analyst, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center … /embed/hRxfXicPPaU Participating in the 2024 CAHPS® Home and Community-Based Services Survey Database

396. CAHPS Cancer Care Supplemental Items (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-access-english-557-1a.docx
     June 02, 2025 - CAHPS Cancer Care Supplemental Items CAHPS® Cancer Care Survey Supplemental Items: Access Population … : Adult Supplemental Items for the CAHPS® Cancer Care Survey Topic: Access Population Version: … Adult Language: English Users of the CAHPS® Cancer Care Survey are free to incorporate supplemental … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey. … Document No. 557-1a Page 2 www.ahrq.gov/cahps

397. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 1 of 2) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
     February 01, 2020 - Analyze CAHPS Survey Results 5.B. … Because some qualitative methods are easier and less expensive to implement than surveys, they can be … Analyze CAHPS Survey Results Once you have results from a CAHPS survey in hand, you can start by seeing … First, it calculates the percent of respondents in each of the response categories for a CAHPS composite … To transform the scores, one would first transform the response values at the respondent level from 0

398. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
     June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … • AHRQ’s CAHPS program has advanced the science of patient experience:  Validated surveys for high-stakes … There are many ways to gather information from patients: • Quantitative Methods: ► CAHPS surveys, … proprietary surveys, rapid-cycle surveys • Qualitative Methods: ► Patient narratives, complaints, focus … ► CAHPS survey development starts with asking patients or consumers about what’s important to measure

399. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Welcome from AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
     June 02, 2025 - survey results • AHRQ does not mandate the use of CAHPS surveys ► Requirements for using CAHPS surveys … are established by other organizations 7 CAHPS Surveys • CAHPS surveys measure experience: ► … surveys can be customized with supplemental items 8 CAHPS Supplemental Narrative Item Sets • Narrative … Item Sets (NIS) are a structured series of open-ended questions that: ► Prompt survey respondents to … ® Program CAHPS Surveys CAHPS Supplemental Narrative Item Sets

400. CAHPS Patient Narrative Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
     August 01, 2024 - Elicitation Protocols—are sets of open-ended questions that prompt survey respondents to tell a clear … surveys. … For providers, narratives can reveal what is driving CAHPS survey scores and what specific processes … Clinician & Group Survey and other outpatient patient experience surveys 4 and then adapted for the … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment