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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays
GUIDING CONCEPTS FOR THE
NEW … CAHPS® SURVEY
Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program
CAHPS Core Surveys:
Some Examples … • Adult and child surveys released July/September 2015.
15
CAHPS Clinician & Group Survey 3.0 … Cognitive
Interviews
Are draft survey questions interpreted correctly and
consistently across respondents
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.pdf
September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish
CAHPS® Nursing Home Survey: Long-Stay … Resident Instrument
CAHPS Nursing Home Survey – Long-Stay
Resident Instrument
Information for Vendors … in this document use the questions from the CAHPS
Nursing Home Survey – Long-Stay Resident Instrument … _______ (0-10)
4
CAHPS® Nursing Home Survey: Long-Stay Resident Instrument
7. … _______ (0-10)
5
CAHPS® Nursing Home Survey: Long-Stay Resident Instrument
15.
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www.ahrq.gov/cahps/news-and-events/events/031516/webcast-video-031516.html
June 01, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Webcast Video
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_closing.pdf
June 02, 2025 - Introducing the New CAHPS Clinician & Group Survey 3.0
www.cahps.ahrq.gov
CAHPS at the 2015 AHRQ … Research
Conference
• Pre-conference session: “CAHPS Research Tools
and Resources”
• Sunday, October … Sessions at the 2015 AHRQ
Research Conference
• The Evolution of CAHPS: A 20-Year Perspective
• … •Evaluation Survey
• Please complete the evaluation survey. Your feedback
is important to us. … at the 2015 AHRQ Research Conference
CAHPS Sessions at the 2015 AHRQ Research Conference
CAHPS E-mail
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www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-9.html
August 01, 2025 - For the ECHO™ surveys, go to: https://www.ahrq.gov/cahps/surveys-guidance/echo/index.html Return to … completed questionnaires. … /cahps/surveys-guidance/cg/instructions/index.html. … Characteristics of respondents versus non-respondents. … Respondent burden, understanding, and perceived utility. Structure of survey.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
May 22, 2014 - Questionnaires
• CAHPS Clinician & Group Surveys:
Overview of the Questionnaires
• 12-Month Survey … Administration Guidelines
• Preparing a Questionnaire Using the
CAHPS Clinician & Group Surveys … a Questionnaire Using the CAHPS Clinician & Group Surveys. … In August 2010, the CAHPS
Team conducted cognitive testing of draft questionnaires that incorporated … Surveys
Questionnaires
Supplemental Items
Survey Administration Guidelines
Data Analysis
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www.ahrq.gov/cahps/consumer-reporting/measures/index.html
October 01, 2024 - CAHPS Measures of Patient Experience
Every CAHPS survey produces several measures of patient … measures; and rating measures, which reflect respondents’ ratings on a scale of 0 to 10. … Measures From the CAHPS Ambulatory Care Surveys CAHPS Health Plan Survey Measures (versions 5.0) CAHPS … Clinician & Group Survey Measures (version 3.0) CAHPS Cancer Care Survey Measures CAHPS Surgical Care … Survey Measures CAHPS Dental Plan Survey Measures CAHPS Outpatient Mental Health Survey Measures
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/cahps-data-research-abstract-form-2025.pdf
January 01, 2025 - Replication of statistics published in the CAHPS Health Plan Survey
Chartbook, CAHPS Clinician & Group … Survey Chartbook, CAHPS Child Hospital Survey
Chartbook, or CAHPS Home & Community Based Services Chartbook … August 2025 2
Methodology [Specify measures and proposed analyses, including level of analysis, i.e., respondent … Type Survey Population and Version
Database
Years
Available
Survey
Administration
Periods … Please note the survey versions may be different.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript
Introducing the CAHPS Child Hospital Survey … CAHPS surveys don’t measure satisfaction, per se. … We have facility surveys, the hospital survey,
we have surveys on hemodialysis, nursing homes. … other
CAHPS surveys. … All CAHPS surveys are available in both English and Spanish.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/interpreter-hp-cahps-adult-spanish-2157-4b.pdf
June 02, 2025 - Supplemental Interpreter Services Items for the CAHPS Health Plan Survey
12/1/2017 Page 1
Document … No. 2157-4b
www.ahrq.gov/cahps
Supplemental Items for the CAHPS®
Health Plan Survey 5.0 … Learn more about CAHPS supplemental items. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
CAHPS® Health Plan Survey 5.0 Supplemental … ® Health Plan Survey 5.0 Supplemental Items: Interpreter Services
Population Version: Adult
Document
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/measures-dental-plan-709.pdf
December 27, 2017 - from the CAHPS Dental Plan Survey
CAHPS® Dental Plan Survey
Document No. 709
Updated 12/27/2017 … Types of Measures
Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of
measures … • Rating measures are based on items that use a scale of 0 to 10 to measure
respondents’ assessments … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
Patient Experience … Measures for the CAHPS® Dental Plan Survey
Document No. 709
Page 2
CAHPS® Dental Plan Survey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.pdf
June 02, 2025 - Supplemental Health Literacy Items for the CAHPS Clinician & Group Survey
12/1/2017 Page 1
Document … No. 2357-3b
www.ahrq.gov/cahps
Supplemental Items for the CAHPS®
Clinician & Group Survey … & Group Survey are free to incorporate supplemental items in
order to meet the needs of their organizations … Learn more about CAHPS supplemental items. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
CAHPS® Clinician & Group Survey 3.0
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/about/measures-dental-plan-709.pdf
December 27, 2017 - from the CAHPS Dental Plan Survey
CAHPS® Dental Plan Survey
Document No. 709
Updated 12/27/2017 … Types of Measures
Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of
measures … • Rating measures are based on items that use a scale of 0 to 10 to measure
respondents’ assessments … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
Patient Experience … Measures for the CAHPS® Dental Plan Survey
Document No. 709
Page 2
CAHPS® Dental Plan Survey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-development-overview.pdf
June 02, 2025 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Fry
DEVELOPMENT & OVERVIEW OF
THE … 4.0 (beta) Clinician & Group
Survey 3.0
Development / Testing Pending field test Complete
CAHPS Trademark … Pending Yes
Surveys Versions Adult Adult, Child
Survey Languages Spanish & English Spanish & English … CAHPS Supplemental items Not yet available Available online
CAHPS Narrative items Under development … • Surveys
• User guidance
• Description of development
• Comparison of Clinician & Group Survey
versions
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2024-virtual-research-meeting-summary-prems-proms.pdf
January 01, 2024 - Approximately 450 CAHPS survey users, researchers, healthcare organization leaders, patient
advocates … PREMs (collected via the CAHPS Clinician & Group Survey) and PROMs are
collected up to one week prior … )
which captures cancer registry data from the Medicare Health Outcomes Survey, and SEER-
CAHPS, which … links cancer registry data with responses from the Medicare version of the CAHPS
Health Plan Survey … Additionally, they must
find ways to reduce the respondent burden of too many surveys.
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www.ahrq.gov/cahps/news-and-events/events/webinar-011123.html
January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users (Webcast)
January 11, 2023
Summary … research in survey development and administration, and discussed how organizations use survey results … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement … Westat
Rockville, MD
Administering & Using CAHPS Surveys (PDF, 731 KB)
Dale Shaller, M.P.A … ® Surveys: A Primer for New Users (1:01:29)
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
January 01, 2022 - The CAHPS Hospice Care
Survey is an effective tool for assessing the care experience. … methods other than email.
9
3. … Data presented were from the 2021 Medicare CAHPS Survey. … (MA & PDP) CAHPS Survey. … where responses vary among patients of different racial/ethnic
identities, limitations within the respondent
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
January 01, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement
The Practice Engagement Model … CAHPS Consortium
The CAHPS Family of Surveys
Clinician & Group Surveys (CG-CAHPS)
CAHPS Surveys … CG-CAHPS Core Measures
CG-CAHPS Survey Versions
Factors to Consider in Selection
Profile of … Survey Results
Actions
CG-CAHPS Results - Providers
CG-CAHPS Data
Questions
Using CG-CAHPS … Slide 10.pdf
CG-CAHPS Survey Versions
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The CAHPS Home and Community Based Services Survey Data Submission
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