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261. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011922.html
     April 01, 2022 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 19, 2022 Summary … surveys, explained how they focus on patients' priorities, and built on current research in survey development … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Principal Shaller Consulting Group Stillwater, MN How are CAHPS Survey Results Used? … video: https://www.youtube-nocookie.com/embed/5Xt6AEg2LJ0 Understanding CAHPS ® Surveys: A Primer

262. CAHPS Moving Forward: Innovations in Tools and Research (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-webcast.pdf
     October 01, 2017 - surveys, some recent updates to the CAHPS survey suite and research that is related to survey administration … CAHPS survey. … CAHPS surveys and surveys in general are presented, for example, in a paper version where you will just … We have a paper in the Dental CAHPS Pediatric Survey—it's not an official CAHPS survey, but we actually … methods for the reasons that there are a lot of benefits of it, including shorter administration time

263. Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-closing.pdf
     January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … question in the box that opens ► Make sure “All Panelists” is selected 34 Type Question Here CAHPS … Contact the HCBS CAHPS Database  E-mail: HCBSCAHPSDatabase@westat.com  Phone: 1-855-580-4657 Website

264. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html http://www.ahrq.gov/cahps … /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … Oversight of Vendors Organizations that administer CAHPS surveys typically take steps to maintain the … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html

265. Participating in the CAHPS Home and Community-Based Services Survey Database | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/hcbs-database/participate.html
     December 01, 2024 - CAHPS survey instrument. CAHPS data file. … CAHPS Survey data to the HCBS CAHPS Survey Database will receive:  A private, customized feedback report … Accepted Versions of the HCBS CAHPS Survey The CAHPS Database accepts the following survey instruments … Requirements To Participate in the HCBS CAHPS Survey Database To participate in the HCBS CAHPS, survey … Survey instruments must not omit any of the survey items related to respondent characteristics.

266. Development of the CAHPS ECHO Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/echo/about/Development-ECHO-Survey.html
     May 01, 2018 - Development of the CAHPS ECHO Survey The CAHPS ® Experience of Care & Health Outcomes (ECHO) … Survey is the product of nearly 6 years of research and testing by CAHPS grantees at the Harvard Medical … The survey merges the best aspects of two existing consumer surveys regarding care for mental health … consumers, clinicians, and policy experts, including representatives from: The CAHPS Consortium. … They shaped the survey through their participation in questionnaires, focus groups, and cognitive interviews

267. Understanding CAHPS® Surveys: A Primer for New Users - Shaller (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Shaller HOW ARE SURVEY RESULTS USED? … Surveys To Improve Patient Experience Monitor and assess performance on CAHPS measures - Compare … resources for research: ► CAHPS Database Research Files ► CMS Data Sets for CAHPS surveys ► SEER … Database Overview • Databases are for selected CAHPS surveys ► CAHPS Health Plan (HP) Survey ► CAHPS … Using CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory Care Improvement Guide Use of Survey

268. Understanding CAHPS® Surveys: A Primer for New Users - Slides 25-31 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-what-you-should_know-shaller-webinar.pdf
     June 02, 2025 - CAHPS Surveys Dale Shaller, MPA Principal Shaller Consulting Group www.ahrq.gov/cahps CAHPS Surveys …  Field testing partners 27 www.ahrq.gov/cahps CAHPS Surveys: What You Should Know • Surveys focus … of data 29 www.ahrq.gov/cahps CAHPS Surveys: What You Should Know • Surveys focus on what patients … 30 www.ahrq.gov/cahps CAHPS Surveys: What You Should Know • Surveys focus on what patients want … What You Should Know About All CAHPS Surveys CAHPS Surveys: What You Should Know

269. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - Clinician & Group Survey (CG-CAHPS). … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … that administer CAHPS surveys typically take steps to maintain the confidentiality of respondents.

270. Understanding CAHPS® Surveys: A Primer for New Users - Slides 8-13 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ginsberg-ahrq-program.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 8-13 AHRQ’s CAHPS® Program Caren Ginsberg … Consortium: AHRQ, RAND, Yale, and Westat 10 www.ahrq.gov/cahps CAHPS Surveys • Surveys measure … CAHPS is committed to capturing the patient’s voice. 11 www.ahrq.gov/cahps Uses of CAHPS Surveys … Collecting patient experience data using patient narrative information; effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

271. Planning a CAHPS Survey Project | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
     August 01, 2017 - Planning a CAHPS Survey Project Because CAHPS projects can vary in many regards, this section … tasks for the project team, and possibly the advisory group as well, is to define the goals of the CAHPS … In a CAHPS survey project, decisions about reporting affect many aspects of data collection and analysis … Step 5: Set the Stage for Conducting the Survey. … How you implement a CAHPS survey will depend on a variety of initial decisions that affect sampling,

272. Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg AHRQ’S CAHPS® PROGRAM Caren Ginsberg … Consortium – AHRQ, Yale University, RAND Corporation, Westat 8 CAHPS Surveys • CAHPS surveys … • Trademark is held by AHRQ; all surveys must adhere to CAHPS design principles to earn trademark … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … ► CAHPS Research on Survey Design and Administration • New Program Brief!

273. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
     January 01, 2017 - surveys • Short Sequence: 5-7 open-ended questions; 5-10 minutes • Experimental Design: Comparing elicited … www.ahrq.gov/cahps Illustrating less effective elicitation, from “matched” respondents • A less fulsome … , from “matched” respondents • A more fulsome elicitation Q1. … world settings 24 • Response Rates (of survey completers) in multiple contexts • California: 24.5% … surveys www.ahrq.gov/cahps Frequency of Responses: By Health Status 26 Item ROUND 2: FULL

274. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/ron_hay-slides.pdf
     January 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 www.cahps.ahrq.gov CAHPS Research Directions … • Impact of Shortening CG-CAHPS Survey • Simplifying CG-CAHPS Item Wording • Effect of Incentives … Survey • Analyses of 136,725 surveys across 4 databases and different care delivery settings • Medical … • Web mode was less expensive and surveys were returned more quickly than mail surveys, but response … and Systems (CAHPS®) Clinician and Group Survey.

275. The CG CAHPS Data Submission | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/public/help.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Help

276. The CG CAHPS Data Submission | The CAHPS® Database
     cahpsdatabase.ahrq.gov/CHDSS/Public/help.aspx
     Register Login Help The CAHPS Child Hospital Survey Data Submission System Help

277. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry HOW ARE CAHPS SURVEYS ADMINISTERED? … Stephanie Fry Senior Study Director Westat Drawing a Sample • Sampling varies by survey and reporting … with mail or telephone follow-up 26 Analysis of Survey Results • Calculation of survey composite … measures • Case mix adjustment ► CAHPS SAS macro 27 CAHPS Resources AHRQ CAHPS Web site: www.ahrq.gov … /cahps • Surveys • Survey administration methods • CAHPS Analysis Macro • FAQs and answers • Bibliography

278. Patient Experience Measures from the CAHPS® Surgical Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
     November 28, 2017 - CAHPS® Surgical Care Survey CAHPS® Surgical Care Survey Document No. 409 Updated 11/28/2017 Patient … Types of Measures Like all CAHPS surveys, the CAHPS Surgical Care Survey generates three types of results … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … /wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf http://forces4quality.org … /talkingquality/index.html https://www.ahrq.gov/cahps/surveys-guidance/cg/improve/index.html https://

279. Understanding CAHPS Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing-2023.pdf
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Closing 33 Q&A ? ? … 34 CAHPS Updates Sign up for email updates 35 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ mailto:cahps1@westat.com … http://www.ahrq.gov/cahps/ 36 THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION Q&A CAHPS Updates Questions or Comments? THANK YOU!

280. HCBS CAHPS Data Specifications 1.0 (pdf file)
     cahpsdatabase.ahrq.gov/files/HCBS/Adult_HCBS_Survey_1.0_Data_Specifications.508-C.pdf
     June 09, 2025 - HCBS CAHPS Data Specifications 1.0 CAHPS® HCBS Adult Survey 1.0 with Supplemental Employment Module … Use “3 = Other/Not applicable” for respondents with a Survey Disposition Code NOT equal to 1, 2, … Did someone help the respondent complete this survey? … Who helped the respondent? … Who helped the respondent?