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221. 2014 CAHPS Health Plan Survey Database Chartbook (pdf file)
     cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.pdf
     October 01, 2014 - INTRODUCTION Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers … Survey Respondents and Health Plan Samples: 2014 and 2013 Year (CAHPS Version) Commercial1 Commercial … data from selected CAHPS surveys. … assessments of quality as measured by CAHPS surveys. … CAHPS Database with the following:  Respondent-level survey data  Health plan characteristics 

222. 2016 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
     January 01, 2016 - by CAHPS Health Plan survey users. … Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents and health plans … All results presented in these charts are calculated at the respondent level. … Health Plans and Medical Care APPENDIX A. 2016 SURVEY RESPONDENTS AND HEALTH PLANS BY STATE … Adult Medicare Respondents Plans Respondents Plans Respondents Plans Respondents Plans Alabama 423

223. Development of the CAHPS Nursing Home Resident Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/nh/resident/Development-Resident-Surveys.html
     April 01, 2018 - Development of the CAHPS Nursing Home Resident Surveys The Resident Surveys have been through … Cognitive testing of survey questions. … In the summer of 2005, the CAHPS Team tested both the long-stay resident and discharged resident questionnaires … ; How to work with nursing homes to identify potential respondents; How best to conduct surveys of … this population; and How the draft instrument of the survey performs.

224. CAHPS Child Hospital Survey Database: Data Use Agreement (pdf file)
     cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-Database-DUA.pdf
     April 01, 2023 - CAHPS Child Hospital Survey Database: Data Use Agreement The Child HCAHPS Survey Database Data Use … surveys. … Date: 10/31/2025 b) Respondent-level Child HCAHPS Survey data that are de-identified to prevent identification … Participating Organization will submit its final, de-identified respondent-level Child HCAHPS Survey … and organization level data files that do not identify or permit re-identification of individual respondents

225. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member … CAHPS Nursing Home Survey Family Member Survey Survey Instructions Answer each question by marking … 1 Never 2 Sometimes 3 Usually 4 Always CAHPS Nursing Home Survey Family Member Survey 2 … 1 Yes 2 No CAHPS Nursing Home Survey Family Member Survey 3 18. … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

226. CAHPS Nursing Home Survey: Family Member Instrument (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member … Scale: 4 points For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … The CAHPS team’s recommendations include the following: · If feasible, insert blank pages as needed … side of the questionnaire booklet

227. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
     January 01, 2017 - 2017 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2017 CAHPS Health Plan … by CAHPS Health Plan survey users. … Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … All results presented in these charts are calculated at the respondent level. … Health Plans and Medical Care 20 Medicare Percentage Distribution of 2017 Survey Respondents

228. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
     January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2019 CAHPS Health Plan Survey … versions of the CAHPS Health Plan Survey. … All results presented in these charts are calculated at the respondent level. … Respondents by State CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About … Respondents by State CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About

229. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/publications2/files/cahps-database-2017-hp-chartbook.pdf
     January 01, 2017 - 2017 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2017 CAHPS Health Plan … by CAHPS Health Plan survey users. … Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … All results presented in these charts are calculated at the respondent level. … Health Plans and Medical Care 20 Medicare Percentage Distribution of 2017 Survey Respondents

230. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/publications2/files/cahps-database-2017-hp-chartbook_0.pdf
     January 01, 2017 - 2017 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2017 CAHPS Health Plan … by CAHPS Health Plan survey users. … Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … All results presented in these charts are calculated at the respondent level. … Health Plans and Medical Care 20 Medicare Percentage Distribution of 2017 Survey Respondents

231. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
     January 01, 2017 - privacy • Identifying calls for help 34 www.ahrq.gov/cahps Incorporating Items Into the Survey … • Core Items + Supplemental Items = CAHPS Survey • Place narrative questions before “About You” section … Invitation and Reminder Letters/Emails • Standard recommendations: • Let respondents know how their … comments are likely to be used • Reassure respondents that their comments will be screened to eliminate … Considerations Incorporating Items Into the Survey CAHPS Sampling Methodology Collecting the Data

232. CAHPS Narrative Item Set for the Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
     June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey Narrative Item Set for the Clinician … & Group Survey Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys provide a … measured by CAHPS surveys Learn More: • Grob R, Schlesinger M, Barre LR, et al. … /cahps/surveys-guidance/item-sets/ elicitation/index.html AHRQ Pub. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps

233. 2018 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
     January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2018 CAHPS Health Plan Survey … by CAHPS Health Plan survey users. … Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … All results presented in these charts are calculated at the respondent level. … Medicare To provide context for the 2018 results, the percentage distribution of survey respondents

234. CAHPS Nursing Home Survey: Long-Term Resident Survey (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey CAHPS Nursing Home Survey – Long-Stay Resident … 2011 Information for Vendors · The scripts provided in this document use the questions from the CAHPS … Nursing Home Survey – Long-Stay Resident Instrument … Conventions Used in This Document · Survey instructions intended for interviewers appear in [UPPERCASE … Introductory Script and Questions [AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY

235. Impact Case Studies on the CAHPS Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/impact-case-studies/index.html
     June 01, 2025 - Impact Case Studies on the CAHPS Surveys AHRQ’s collection of Impact Case Studies highlights … Below are success stories from organizations that used the CAHPS Surveys grouped by the year the case … Contact us at  ImpactCaseStudies@ahrq.hhs.gov  to tell us how you’re using the CAHPS Surveys for improvement … Los Angeles County Health Center Uses CAHPS To Shorten Wait Times . … Hawaii Evaluates Medicaid Patients' Managed Care Experiences With AHRQ CAHPS .

236. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
     June 02, 2025 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg AHRQ’S CAHPS® Program … surveys • Developing surveys and related materials to assess patient experience in healthcare settings … for administering the surveys to get reliable and valid results … • Specific goals: ► Survey responsiveness ► Survey representativeness Ideal survey administration … Survey invitation Survey media/ format High response rate Responses that are representative

237. CAHPS Databases | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/index.html
     December 01, 2024 - The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. … The primary purpose of the CAHPS Databases is to facilitate comparisons of CAHPS survey results by survey … and consumer assessments of quality as measured by CAHPS surveys. … AHRQ maintains four databases with aggregated results for selected CAHPS surveys. … surveys.

238. Sample Telephone Script for the CAHPS Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
     April 17, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … • Translating Surveys and Other Materials: Guidelines for translating surveys and selecting translators … /surveys-guidance/helpful-resources/analysis/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources

239. Proposed Projects in CAHPS VI | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/cahps-program/cahps-VI.html
     February 01, 2025 - The projects proposed by the CAHPS Consortium in CAHPS VI are outlined below. … Development of New Surveys and Supplemental Item Sets There are new surveys and item sets in development … Updates to Existing Survey and Item Sets Proposed changes to existing surveys and item sets include: … Updating the Health Plan Survey and the Clinician & Group Survey. … Survey Methods Research Survey methods research includes studies to evaluate different ways of collecting

240. Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/06-outpt-mhs-webcast-closing.pdf
     June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLOSING x ? Q&A ? … 40 CAHPS Updates 41 • Sign up for email updates Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ 42 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ 43 THANK YOU! … ► Promoting patient experience surveys as important by potential respondents, given all the survey