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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/1_Carla_Zema_Intro_slides_1-23.pdf
October 08, 2013 - & Group (C&G) Survey
CAHPS Health Plan Survey
CAHPS Surgical Care Survey
ECHO® Survey
CAHPS Dental … Plan Survey
CAHPS American Indian Survey
CAHPS Home Health Care Survey
Facility Surveys
CAHPS Hospital … Survey (HCAHPS)
CAHPS In-Center Hemodialysis Survey
CAHPS Nursing Home Surveys
•
–
–
–
•
•
– … Surveys
CAHPS
Clinician &
Group Core
Questionnaire*
CAHPS
Supplemental
Items
Customized … CAHPS Consortium
The CAHPS Family of Surveys
Clinician & Group Surveys (CG-CAHPS)
CAHPS Surveys
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www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
January 01, 2025 - CAHPS Home and Community-Based Services Survey
The CAHPS Home and Community-Based Services Survey … The CAHPS Home and Community-Based Services Survey must be administered in person or by telephone by … survey, supplemental items, and supporting documentation for survey administration, please visit CAHPS … For technical assistance with this survey, contact: HCBS-CAHPS@cms.hhs.gov . … The CAHPS HCBS Survey Database aggregates the data from this survey and produces reports that facilitate
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child_hcaps_measures_909.pdf
May 11, 2016 - Questionnaire
• CAHPS Child Hospital Survey: Overview
of the Questionnaire
• CAHPS Child Hospital … • Sample Telephone Script for the CAHPS
Child Hospital Survey
• Translating CAHPS Surveys
Data … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … surveys-guidance/hospital/improve/index.html
http://www.ahrq.gov/cahps/surveys-guidance/hospital/improve … /cahps
CAHPS® Child Hospital Survey and Instructions
P13 = Proportion of respondents who answered
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
June 02, 2025 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Parast
Testing the Feasibility … began in 2012
►Call for topics, literature review, technical expert panel
►Ongoing meetings with the CAHPS … of
respondents who were
►Younger
►Minority
►Less healthy
►Frequent emergency department visitors
►Without … performed significantly better than standard mixed
mode
• Although the most expensive mode, phone surveys … II Design
Response Rates
Responses by Completion Mode
Respondent Characteristics
Contact Method
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/HIT_CAHPS_Meeting_Summary.pdf
December 01, 2006 - CAHPS Family of Surveys
Ambulatory Care Facility Care
Health Plan Survey CAHPS Hospital Survey … and Group Survey CAHPS Nursing Home Surveys (in
development)
For residents
For families … For
example, the development process for all surveys encompasses both questionnaires and
reporting … the CAHPS
surveys: How does a CAHPS survey lend itself to understanding these issues better? … The
survey could ask respondents about the barriers to using technology. Dr.
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cahpsdatabase.ahrq.gov/default_landing.aspx
January 01, 2025 - The CAHPS Databases are AHRQ’s repositories for data from selected CAHPS surveys of patient experience … AHRQ currently maintains databases for four CAHPS surveys:
CAHPS Health Plan Survey
CAHPS … surveys. … to survey users that administer surveys according to CAHPS specifications. … Submit a copy of the CAHPS questionnaire used for data collection.
-
cahpsdatabase.ahrq.gov/Default_landing.aspx
January 01, 2025 - The CAHPS Databases are AHRQ’s repositories for data from selected CAHPS surveys of patient experience … AHRQ currently maintains databases for four CAHPS surveys:
CAHPS Health Plan Survey
CAHPS … surveys. … to survey users that administer surveys according to CAHPS specifications. … Submit a copy of the CAHPS questionnaire used for data collection.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-intro.pdf
January 01, 2022 - Useful Online Tools for CAHPS Survey Users - INTRO
Useful Online Tools for CAHPS Survey
Users
A Webcast … Presented by the AHRQ CAHPS User Network
November 16, 2022
3:00 pm - 4:00 pm ET
Need Help? … participant tip sheet
4
https://events.westat.com/cahps/
Today’s Speakers
Daniel Sangria, M.A., … Tool”
• Introduction to the CAHPS Analysis Program
• AHRQ Data Tools & CAHPS Data Reporting
• Concluding … Remarks and Adjournment
Useful Online Tools for CAHPS Survey Users
Need Help?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-closing.pdf
January 01, 2022 - Useful Online Tools for CAHPS Survey Users - CLOSING
Q&A
?
? … Ask a Question
• Question and Answer
► Select Q&A
► Type a question in the
box that opens
53
CAHPS … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
55
mailto:cahps1 … @westat.com
http://www.ahrq.gov/cahps/
THANK YOU! … PLEASE COMPLETE THE WEBCAST
EVALUATION
56
Q&A
How to Ask a Question
CAHPS Updates
Questions or
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-woodward.pdf
June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - WOODWARD
HCBS CAHPS Technical
Assistance
Kathleen … ://www.ahrq.gov/cahps/surveys-
guidance/hcbs/index.html
• AHRQ Guide to Quality Improvement: https:/ … /index.html
• CMS HCBS CAHPS Survey and Technical Assistance Materials
• HCBS CAHPS Survey (English) … /surveys-guidance/hcbs/index.html
https://www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
https:/ … , ongoing
maintenance, and expanded use of HCBS CAHPS Survey.
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www.ahrq.gov/cahps/surveys-guidance/american-indian/about/Development-AI-Care-Survey.html
April 01, 2018 - Development of the CAHPS American Indian Survey
The development of the CAHPS American Indian … Survey followed the standard CAHPS process. … information needs, organizational structure, care delivery system, and past experiences with patient surveys … problems in terms of respondent comprehension. … Based on their findings, the CAHPS team made only a few modifications to the questionnaire, namely minimizing
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook.htm
October 01, 2017 - 2017 CAHPS Health Plan Survey Database
THE CAHPS DATABASE
2017 CAHPS Health … the CAHPS Health Plan Survey. … by CAHPS Health Plan survey users. … All results presented in these charts are calculated at the respondent level. … RESPONDENTS BY STATE
Table A-1 shows data submissions to the CAHPS Health Plan Survey Database by
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro-2023.pdf
January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Introduction
Understanding CAHPS® Surveys:
A … Primer for New Users
A Webcast Presented by the AHRQ CAHPS User Network
January 11, 2022
1:00 – 2:00 … Program
• CAHPS Survey Basics
► Design principles
► Survey measures
► Sampling and administration … ► Survey uses
• Recent Program Highlights
• Question and Answers
4
Today’s Speakers
• Caren … ®Surveys: A Primer for New Users
Webcast Technical Info
Today’s Agenda
Today’s Speakers
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www.ahrq.gov/cahps/news-and-events/events/webcast-031516.html
June 01, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (Webcast)
March 15, … featured innovative strategies used by two health systems to significantly improve their scores on the CAHPS … Clinician & Group (CG-CAHPS) Survey. … The Webcast also introduced a newly revised version of the CAHPS Ambulatory Care Improvement Guide , … ambulatory care surveys.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - Questionnaires
• CAHPS Clinician & Group Survey:
Overview of the Questionnaires
• Clinician & Group … Administration Guidelines
• Preparing a Questionnaire Using the
CAHPS Clinician & Group Survey … for all CAHPS surveys
• Analyzing CAHPS Survey Data: Free
programs for analyzing the data, guidance … Clinician & Group Survey and other CAHPS surveys. … Users of the CAHPS
Clinician & Group Survey and other CAHPS patient experience surveys have always
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - GINSBERG
5
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg … data
− Informative reporting of CAHPS data
−Quality improvement using CAHPS data
►Develops surveys … survey data
9
CAHPS Surveys: Gold standard for patient
experience measurement
CAHPS Surveys: … Core Competencies
About CAHPS
CAHPS Program Activities
CAHPS Surveys: Gold standard for patient experience … measurement
Uses of CAHPS Surveys
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Available for the Child Hospital
Survey:
Questionnaires
• CAHPS Child Hospital Survey: Overview … of the Questionnaire
• CAHPS Child Hospital Survey 1.0
(English and Spanish)
Survey Administration … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … /cahps/surveys-guidance/hospital/index.html
https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Available for the Child Hospital
Survey:
Questionnaires
• CAHPS Child Hospital Survey: Overview … of the Questionnaire
• CAHPS Child Hospital Survey 1.0
(English and Spanish)
Survey Administration … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … /cahps/surveys-guidance/hospital/index.html
https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-intro.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … - INTRO
Participating in the 2021 CAHPS® Home and
Community-Based Services (HCBS CAHPS)
Survey Database … : What You Need to Know
A Webcast Presented by the AHRQ CAHPS User Network
April 21, 2021
1:30 – 2: … for Healthcare Research and Quality Home
and Community-Based Services Initiative
• Discuss the HCBS CAHPS … Survey
• Discuss the HCBS CAHPS Database
2
Need Help?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-dodson.pdf
April 12, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items: The Child HCAHPS Database
The Child … Databases are for selected CAHPS surveys
• Two major applications:
► Facilitates comparisons of patient … room was
always quiet at night.
35
2023 CAHPS Child Hospital Database
Child and Respondent Characteristics … Database Overview
CAHPS Database Products
Child HCAHPS Survey Database
Why Participate in the Child … 2023 Child HCAHPS Database Results
2023 CAHPS Child Hospital Database Child and Respondent Characteristics