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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-sangria.pdf
January 01, 2022 - CAHPS®
Exp lore aggregated resu lts from CAH PS surveys
t hat ask patients to report on t heir experiences … Clinician & Group Survey Database - Bar Charts CAHPS
CAHPS Clinician & Group Survey Database - Overview … CAHPS
CAHPS Clinician & Group Survey Database - Percentiles CAHPS
CAHPS Clinician & Group Survey … for selected
CAHPS surveys
• Data are voluntarily submitted for the following CAHPS Surveys:
► Health … 5.0/5.1
Getting Care Qu ickly
Detai led Information
Levels
Respondents
Never + Sometimes Usually
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - CAHPS Clinician & Group Adult Survey 3.1
CAHPS Clinician & Group Survey
Version: 3.1
Population … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cg/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1
CAHPS Clinician & Group Survey
Version: 3.1
Population … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cg/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-fisher.pdf
January 01, 2022 - Useful Online Tools for CAHPS Survey Users - FISHER
WELCOME FROM AHRQ
Sylvia Fisher, PhD
Senior Social … AHRQ can not require the use of our tools and
products.
8
CAHPS Index:
https://www.ahrq.gov/cahps … /index.html
Understanding CAHPS Surveys:
A Primer for New Users (Webcast 1-19-2022)
https://www.ahrq.gov … /cahps/news-and-
events/events/webinar-011922.html
https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov … and Quality
CAHPS Index
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/about/measures-nursing-home-family-member-609.pdf
December 28, 2017 - from the CAHPS Nursing Home Family Member Survey
CAHPS® Nursing Home Family Member Survey … Home Family Member Survey
Document No. 609
Page 1
CAHPS® Nursing Home Family Member Survey … This document reviews the types of patient experience measures associated with
CAHPS surveys, lists … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
Patient Experience … • Always
Q28 Nurses/Aides discourage respondents’ questions
Q35 Respondent decided not to complain
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqmp-pc-development.pdf
July 01, 2016 - with nonrespondents to the mail survey. … nonrespondents. … the questionnaire … • Send a second questionnaire with a reminder letter to nonrespondents 30 days after the first
mailing … • Begin followup by telephone with nonrespondents 3 weeks after sending the second
questionnaire.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
March 01, 2015 - the ACO CAHPS Survey and the CAHPS Survey
for PQRS. … CAHPS surveys use terminology that is interpreted consistently by patients even
if the item wording seems … Care coordination is an important aspect of patient experience that is
commonly assessed by CAHPS surveys … surveys. … For
specific questions about these surveys, contact the ACO CAHPS team at
acocahps@hcqis.org or 1-855
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
January 01, 2023 - CAHPS 2023 Health Plan Survey Database Summary Results
2023 Health Plan Survey
Database Summary Results … HEALTH PLAN
DATABASE RESPONDENTS
65,261 Adult Medicaid
Respondents
103,515 Child Medicaid
Respondents … Medicaid 67%
Child Medicaid 75%
CHIP 76%
Trends in Health Plan Composite Measure Results by Respondent … /cahps-database/2023-hp-chartbook.pdf
For more information on the CAHPS Health Plan Survey Database: … /cahps/cahps-database/2023-hp-chartbook.pdf
https://www.ahrq.gov/cahps/cahps-database/index.html
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
June 02, 2025 - surveys; requirements for
using CAHPS surveys are established by other organizations
9
CAHPS Surveys … • CAHPS surveys are the gold standard for patient experience
measurement … • The CAHPS survey development process captures the
patient’s voice. … All surveys
must adhere to CAHPS design principles and standards to
use the trademark.
10
CAHPS … for CAHPS data:
► AHRQ Data Tools: http://datatools.ahrq.gov/cahps
• Your CAHPS Survey Tool: https
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
WHAT IS PATIENT EXPERIENCE
AND HOW DOES … Survey Principles
• Surveys are developed and administered using research
evidence:
► Surveys focus … Survey Content
CAHPS Core
Questionnaire
CAHPS
Supplemental
Items
Customized
CAHPS
Survey … Patient Satisfaction
Correlation with Other Key Outcomes
CAHPS Survey Principles
CAHPS Core Surveys … : Some Examples
CAHPS Survey Content
Examples of CAHPS Measures
Examples of CAHPS Supplemental Items
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Adult_Med_Eng_HP51_2152a.pdf
October 01, 2020 - CAHPS Health Plan Survey Adult Medicaid Survey 5.1
CAHPS Health Plan Survey
Version: Adult Medicaid … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /surveys-guidance/hp/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
https … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1
CAHPS Health Plan Survey
Version: Child Medicaid … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /surveys-guidance/hp/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
https … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance
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www.ahrq.gov/cahps/surveys-guidance/cg/about/Develop-CG-Surveys.html
May 01, 2022 - instrument known as the CAHPS Group Practices Survey (G-CAHPS). … in order to gauge how potential respondents understand and interpret the survey questions. … In 2009, AHRQ released the Child Primary Care Questionnaire 2.0 (beta); in October 2011, it became known … The CAHPS team began with a review of the literature and other surveys that assess patient experiences … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - Survey
The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and
optional … In order to promote consistency
across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys … across CAHPS
surveys. … across CAHPS
surveys. … across CAHPS
surveys.
6/17/2015
www.cahps.ahrq.gov
Page 9
CAHPS® Clinician & Group Survey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child_hcaps_measures_909.pdf
May 11, 2016 - Questionnaire
• CAHPS Child Hospital Survey: Overview
of the Questionnaire
• CAHPS Child Hospital … • Sample Telephone Script for the CAHPS
Child Hospital Survey
• Translating CAHPS Surveys
Data … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … surveys-guidance/hospital/improve/index.html
http://www.ahrq.gov/cahps/surveys-guidance/hospital/improve … /cahps
CAHPS® Child Hospital Survey and Instructions
P13 = Proportion of respondents who answered
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www.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
January 01, 2025 - CAHPS Adult Hospital Survey
The Adult version of the CAHPS Hospital Survey (HCAHPS) asks people … CMS provides translations of the CAHPS Adult Hospital Survey in several languages . … In January 2015, NQF renewed its endorsement of the CAHPS Adult Hospital Survey. … (formerly unrestricted) Proxy respondents not prohibited from answering survey for patients (formerly … Learn more about the development of the CAHPS Adult Hospital Survey . 1.
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www.ahrq.gov/cahps/consumer-reporting/guidelines/index.html
May 01, 2022 - Guidelines for Reporting CAHPS Survey Results
When developing a strategy for communicating the … results of a CAHPS survey, it is important to define and focus on the goals you want to achieve: … lessons about designing an understandable and usable report with CAHPS survey results. … Reporting CAHPS Survey Results to Non-Consumers
The results of CAHPS surveys are often reported to … Distributing a CAHPS Report
The success of a CAHPS project often rides on the effectiveness of the
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www.ahrq.gov/cahps/about-cahps/cahps-program/index.html
April 01, 2023 - surveys; and conducting research on the various uses of survey data. … Survey methods research, including efforts to improve the effectiveness of survey administration methods … The CAHPS User Network
The CAHPS User Network is the principal source of CAHPS survey products, information … and the use of CAHPS surveys to improve quality. … Comparative information based on aggregated results for select CAHPS surveys.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/questions-and-answers-about-cancer-care-survey.pdf
June 02, 2025 - https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf … Q: I’m already administering CAHPS surveys mandated by the Centers for Medicare &
Medicaid Services … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html? … f%5B0%5D=field_survey_types%3A14165
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html … Q: I’m already administering CAHPS surveys mandated by the Centers for Medicare & Medicaid Services (
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-intro-fry.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
Introducing the CAHPS® Cancer Care
Survey
A Webcast Presented … ET
Our Focus Today
• Introduce the new CAHPS Cancer Care Survey, which
measures patients’ experiences … • This survey was developed by American Institutes for
Research and Mayo Clinic, with funding from … • Overview of CAHPS
• Overview of CAHPS Cancer Care Survey
• Q&A
• Sampling, Administration, and … the CAHPS® Cancer Care Survey
Our Focus Today
Agenda
Today’s Speakers
Need Help?