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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/3_barbara_burke.pdf
June 09, 2012 - Introducing the CAHPS Child Hospital Survey
Child HCAHPS
Barbara Burke, Administrator, Patient … evaluations
• Results sharing program to recognize staff performance
• Challenged with usability of survey … Child HCAHPS
• Research driven
• Specific to pediatric population
• Approved by AHRQ, CMS and CAHPS … Coaching
• Targeted formalized Nurse Leader Rounding (NLR)
• Focus is on priorities identified from surveys … er
ed
“
al
w
ay
s”
Fiscal year 2014 responses by quarter
Next Steps
• Continue to use survey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
June 01, 2017 - survey to be added to the suite of surveys under the CAHPS banner. … composites and items from the CAHPS for Cancer Care Surveys to the CAHPS
Clinician & Groups Surveys … This CAHPS for Cancer Care Survey is unique
among CAHPS surveys for a few reasons. … , and whether or not the
respondents had help with the survey. … All CAHPS surveys are made publicly
Introducing the CAHPS® Cancer Care Survey
June 2017 Webcast
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/introducing_the_new_cahps_c&g_survey3.0.pdf
September 01, 2015 - Health Plan Survey back in 1995, but now CAHPS surveys for surgical care, behavioral health, home health … And the question is -- how aligned are the CG-CAHPS
composites to other CAHPS surveys? … Respondents to the 6-
Month Survey were twice as likely to not have had one of these tests. … The 6-Month Survey, about 13% of
respondents say that they had no test ordered for them. … So there’s no reason to think that, I mean the whole point of anchoring this
survey respondent on the
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - INTRODUCTION
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers … Survey Respondents and Health Plan Samples: 2014 and 2013
Year
(CAHPS
Version) Commercial1 Commercial … data from selected CAHPS surveys. … assessments of quality as measured by CAHPS surveys. … CAHPS Database with the following:
Respondent-level survey data
Health plan characteristics
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2014cahpshealthplanchartbook.pdf
October 01, 2014 - INTRODUCTION
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers … Survey Respondents and Health Plan Samples: 2014 and 2013
Year
(CAHPS
Version) Commercial1 Commercial … for data from selected CAHPS surveys. … assessments of quality as measured by CAHPS surveys. … CAHPS Database with the following:
Respondent-level survey data
Health plan characteristics
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_chartbook.pdf
January 01, 2019 - 2018 CAHPS Clinician & Group Survey Database Chartbook
THE CAHPS DATABASE
CAHPS Clinician & Group … All results presented in these charts are calculated at the respondent level. … Completion Mode
Survey completion mode is reported at the respondent level. … As shown in Table A-2, the vast majority of
the surveys submitted to the CAHPS Database were completed … Distribution of Practice Sites and Survey Respondents by Survey Completion Mode
Survey Completion Mode
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
August 01, 2010 - family of surveys known as CAHPS:
Consumer Assessment of Healthcare Providers and Systems. … /CG/CGChooseQx.asp
The development of this and other CAHPS surveys is an ongoing process. … All CAHPS surveys include a core
set of items that must be included in the survey. … with the CAHPS surveys or other sources. … to other CAHPS surveys of patient experience as well.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
January 01, 2018 - 2018 CAHPS Clinician & Group Survey Database Chartbook
THE CAHPS DATABASE
CAHPS Clinician & Group … All results presented in these charts are calculated at the respondent level. … is reported at the respondent level. … As shown in Table A-2, the vast majority of
the surveys submitted to the CAHPS Database were completed … Distribution of Practice Sites and Survey Respondents by Survey Completion Mode
Survey Completion Mode
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-hays.pdf
January 01, 2022 - Hays
RAND Corporation
UCLA Department of Medicine
CAHPS patient experience surveys
• Assess quality … core surveys can be customized with supplemental items
11
Customizing Your CAHPS Survey
• The Your … • Creates surveys that combine CAHPS core and supplemental items.
► Cancer Care Surveys (Drug, Radiation … • Creates surveys that combine CAHPS core and supplemental items.
► Cancer Care Surveys (Drug, Radiation … Tool”
CAHPS patient experience surveys
Customizing Your CAHPS Survey
Your CAHPS Survey Tool Webpage
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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
December 01, 2018 - Hiring a Vendor for a CAHPS Survey
Users of CAHPS surveys of patient experience typically seek … Why Use a Vendor for a CAHPS Survey? … Finding a Survey Vendor
Neither the CAHPS program nor the CAHPS Database have a vendor certification … surveys:
CAHPS Health Plan Survey: NCQA Certified CAHPS 5.0H Survey Vendors
CAHPS Patient-Centered … Services:
For H-CAHPS
For the CAHPS Home Health Care Survey
A local university, which
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/cahps-outpatient-mental-health-survey-adult-english.pdf
February 05, 2025 - CAHPS Outpatient Mental Health Survey English
CAHPS Outpatient Mental Health
Survey
Language: English … Learn more at: CAHPS Mental Health Surveys
• Front cover: Users should replace the cover of this document … Last updated: February 5, 2025
https://www.ahrq.gov/cahps/surveys-guidance/echo/index.html
CAHPS … 1 Not at all
2 A little
3 Some
4 A lot
CAHPS Outpatient Mental Health Care Survey
3
17. … 1 Yes, Hispanic or Latino
2 No, not Hispanic or Latino
CAHPS Outpatient Mental Health Care Survey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - Develops standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys … CAHPS Family of Surveys
3
Facility Surveys
Hospital
In-Center Hemodialysis
Nursing Home
Hospice … & Group Survey
(CG-CAHPS):
CAHPS Patient Narrative Elicitation Protocol
• Review the development … A structured series of 5 open-ended questions that:
• Prompts survey respondents to tell a clear and … Clinician & Group Survey
CAHPS Webcast Series
CAHPS Family of Surveys
Our Focus Today
What is the
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www.ahrq.gov/cahps/surveys-guidance/oas/index.html
November 01, 2023 - CAHPS Outpatient and Ambulatory Surgery Survey
The CAHPS Outpatient and Ambulatory Surgery Survey … How To Get the CAHPS OAS Survey and Administrative Guidance
To access this survey and supporting documentation … Quality Measures from the CAHPS OAS Survey
OAS Survey results are reported for three composite measures … This process included:
Reviewing surveys submitted as a result of a public call for measures. … Review by the CAHPS Consortium. AHRQ approved this instrument as a CAHPS survey in February 2015.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - INTRODUCTION
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers … Survey Respondents and Health Plan Samples: 2015 and 2014
Year
(CAHPS
Version) Medicaid Medicaid … for data from selected CAHPS surveys. … assessments of quality as measured by CAHPS surveys. … Database with the following:
• Respondent-level survey data
• Health plan characteristics
• Other
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www.ahrq.gov/cahps/about-cahps/cahps-program/cahps-VI.html
February 01, 2025 - The projects proposed by the CAHPS Consortium in CAHPS VI are outlined below. … Development of New Surveys and Supplemental Item Sets There are new surveys and item sets in development … Updates to Existing Survey and Item Sets Proposed changes to existing surveys and item sets include: … Updating the Health Plan Survey and the Clinician & Group Survey. … Survey Methods Research Survey methods research includes studies to evaluate different ways of collecting
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
January 01, 2005 - Available for the Cancer Care Survey:
Questionnaires
• CAHPS Cancer Care Survey (English and
Spanish … Items for the CAHPS
Cancer Care Survey
Survey Administration Guidelines
• Preparing a Questionnaire … Measures from the
CAHPS Cancer Care Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey … Types of Measures
Like all CAHPS surveys, the CAHPS Cancer Care Survey generates three types of
measures … /cahps/surveys-guidance/helpful-resources/analysis/index.html
CAHPS® Cancer Care Survey and Instructions
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-infographic.pdf
January 01, 2024 - 2024 CAHPS Health Plan Survey Database Summary Results
Cah ps
2024 Health Plan Survey
Database Summary … HEALTH PLAN
DATABASE RESPONDENTS
69,505 Adult Medicaid
Respondents
111,833 Child Medicaid
Respondents … Medicaid 69%
Child Medicaid 76%
CHIP 75%
Trends in Health Plan Composite Measure Results by Respondent … /cahps-database/2024-health-plan-chartbook.pdf
For more information on the CAHPS Health Plan Survey Database … /cahps/cahps-database/2024-health-plan-chartbook.pdf
https://www.ahrq.gov/cahps/cahps-database/index.html
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www.ahrq.gov/cahps/consumer-reporting/index.html
October 01, 2024 - Reporting CAHPS Survey Results to Consumers
Reporting CAHPS Survey Results Users of CAHPS surveys … Learn more about using CAHPS survey results to improve patients' experiences . … Related resource: The CAHPS Ambulatory Care Improvement Guide CAHPS Measures of Patient Experiences … Each CAHPS survey produces measures of patient experience that can be reported to consumers and healthcare … Reporting Guidelines and Strategies Survey users can consult guidelines for reporting CAHPS survey results
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www.ahrq.gov/cahps/surveys-guidance/ich/develop-ich-survey/index.html
June 01, 2019 - Development of the CAHPS In-Center Hemodialysis Survey
Background
In 2000, the U.S. … The development of this CAHPS survey involved several steps, including a review of existing surveys, … All of these steps contributed to the drafting of the questionnaire and subsequent revisions. … surveys identified in the original literature review. … The final number of respondents was 1,454, with an overall response rate of 46%: 56% responded by telephone
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www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Using CAHPS Clinician & Group Survey Data
Users of the Clinician & Group Survey include medical … Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys. … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores . … Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide . … How To Report Results of the CAHPS Clinician & Group Survey (PDF, 971 KB).