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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
July 25, 2018 - Qualities and
Disparities Report, and the Consumer Assessment of Health Care Providers and Systems, or CAHPS … So survey methodology and the
importance of making sure that we have the right level of rigor and these … tools in resources, we get some
efficiencies across our CAHPS Program, which is itself a survey-based … We had a 42% response rate, about 15,000
respondents. … Yount, Slide 36
29% of respondents discovered incorrect information was copied and pasted.
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www.ahrq.gov/faqs/index.html?page=25
AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys
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www.ahrq.gov/faqs/index.html?page=13
AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
August 01, 2010 - ® Hospital Survey. … If a hospital wants to improve its CAHPS Hospital Survey scores related to nurse communication, an aim … might be “to improve scores on CAHPS Hospital Survey Questions 1, 2, and 3 by 5 percent within 1 year … , and staff surveys. … All hospitals also saw improvements in CAHPS Hospital Survey scores after implementing bedside shift
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www.ahrq.gov/faqs/index.html?page=7
June 12, 2025 - AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_Ldr_Slide_508.pdf
June 02, 2025 - outcomes
• Emotional health, symptom resolution, pain control,
physiologic measures
– Improved CAHPS … ® Hospital Survey scores
• Patient-provider communication, pain management,
medications, provision … and gives a fuller picture of the
care experience than standard patient and family
satisfaction surveys
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www.ahrq.gov/faqs/index.html?page=18
AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys
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www.ahrq.gov/news/newsroom/press-releases/significant-patient-safety-improvement.html
July 01, 2022 - Infections Program and implementation of CUSP methodology , team-training curriculum TeamSTEPPS® , CAHPS … ® suite of surveys to assess patients’ experience with care, and Patient Safety Organization Program
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www.ahrq.gov/policymakers/chipra/measure_retirement/measure_retirement3.html
February 01, 2014 - under a separate provision of CHIPRA (Child Consumer Assessment of Healthcare Providers and Systems [CAHPS … Technical Assistance Center (CCTAC) focused on readily available data from sources such as the National Survey … of Children's Health, the Healthcare Cost and Utilization Project, the Medical Expenditure Panel Survey
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.pdf
February 08, 2018 - For example, many of the CAHPS®
Hospital Survey measures reflect key elements of patient and family
engagement … strategic plan
• Can help your hospital realize quality and safety improvements (e.g.,
improvements in CAHPS … discuss any data you have collected
during Step 1, such as information from patient experience of care surveys … Over time, metrics included on
dashboards may evolve into more outcomes-oriented measures, such as CAHPS … Family Engagement :: 12
Hospital Examples:
Adding Questions to Patient Experience of Care
Surveys
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/sum.html
June 01, 2010 - Many surveys have been subject to psychometric evaluation and are currently used by several State programs … No single survey tool or measure set addresses all the constructs included in the list above. … We found multiple measures, primarily in consumer surveys, to assess the identified dimensions of social … potential include the home health version of the Consumer Assessment of Healthcare Providers and Systems (CAHPS … raised inclusion of new instruments, including the Universal Stakeholder Participation and Experience Questionnaires
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www.ahrq.gov/policymakers/chipra/factsheets/fullreports/index.html
July 01, 2016 - Adult-focused health care
Consumer Assessment of Healthcare Providers and Systems Hospital Survey—Child … pregnancies
QMETRIC—Availability of specialty services for children
Reporting of CAHPS … whom the family made specialist appointments for their child
Reporting of supplemental CAHPS … Electronic Medical Record; HCAHPS = Consumer Assessment of Healthcare Providers and Systems Hospital Survey
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-appendix-combined.pdf
October 25, 2022 - Some survey designs, questionnaires, data collection methods, definitions, and data
calculation methods … ®) Database –
CAHPS® Health Plan Survey Database
Centers for Disease Control and Prevention
Behavioral … (HHCAHPS) Survey
Home Health Outcome and Assessment Information Set (OASIS)
Hospital CAHPS (HCAHPS … ) Survey
Hospice CAHPS Survey
Hospital Inpatient Quality Reporting (Hospital IQR) Program
Hospital … , and Home Health CAHPS.
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digital.ahrq.gov/sites/default/files/docs/citation/r18hs017060-weiss-final-report-2011.pdf
January 01, 2011 - Because we did not use the actual CAHPS
questionnaires we did not provide any data to the National CAHPS … Data collection from physicians assessing their reaction to the feedback was collected via a
questionnaire … There
were no significant differences in overall satisfaction with care among any of the three surveys … to
Satisfaction Survey
20 7 27
Response rate 56% 100% 63%
Sixty-three percent (63%) of the respondents … Five respondents did not answer these questions.
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-146-section-2.pdf
September 01, 2011 - survey identification number to each
prospective respondent (sampled patient). … Maintain a database of returned surveys by unique survey identifier. … Fielding the CAHPS® Clinician & Group Surveys. … Multiple returned surveys from the same respondent
If health plans, practices, hospitals, or survey … When multiple surveys from the same respondent are received, code the first
returned completed survey
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www.ahrq.gov/faqs/index.html?page=21
AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys
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www.ahrq.gov/faqs/index.html?page=11
AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys
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cdsic.ahrq.gov/sites/default/files/2023-10/Final%20OO%20Patient%20Outcomes%20of%20PC%20CDS%20to%20AHRQ%2010.6.23.pdf
January 01, 2023 - querying patient knowledge of
breast cancer risk factors
Survey
questionnaire
This questionnaire … Satisfaction
Questionnaire (PSQ)
Survey Questionnaire
General Perceived
Physical Health
MD … visit
Satisfaction (Care) The Press Ganey® Outpatient
Medical Practice Survey
Survey Questionnaire … ) surveys. … The CAHPS
surveys are widely used to assess patient satisfaction with care in the U.S. healthcare system
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6r.html
June 01, 2014 - the Technical Expert Panel that met multiple times to discuss the development and testing of specific questionnaire … A majority of the questions included in the survey were taken directly from previously validated surveys … Health Care Needs, the Consumer Assessment of Health Plans Survey (CAHPS), the National Survey of America's … All questionnaire items were also reviewed by outside experts and the user community prior to final inclusion … Format/Data Source: Mailed questionnaire with questions divided into 4 categories: (1) mental health
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digital.ahrq.gov/sites/default/files/docs/publication/r18hs017246-stepnowsky-final-report-2011.pdf
January 01, 2011 - Clinician & Group Survey). … The project questionnaire
packet was comprised of a variety of measures, and we grouped them according … Clinician & Group Survey). … Consumer Assessment of Healthcare Providers and Systems (CAHPS): The modified CAHPS overall score
reflects … scoring instructions for the SAQLI revealed a potential improvement to the scoring methods
for this questionnaire