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1041. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Quigley (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-pt-narratives-support-px-strategy-quigley.pdf
      June 02, 2025 - Experience Strategy (Webcast) - Quigley Patient Narrative Research Insights Insights About Child HCAHPS Survey … Narrative Data Should Be Used Along With Closed-ended Data • Most comments refer to Child HCAHPS survey … comments were associated with global ratings, controlling for closed-ended questions, child and respondent … characteristics 21 Patient Narrative Research Insights - Insights About Child HCAHPS Survey Comments … on Pediatric Inpatient Experiences Children’s Hospital in Academic Medical Center Child HCAHPS Survey

1042. Making Healthcare Safer IV Rapid Review: Examining the Impact of Implementing High-Reliability Organization Principles on Patient Safety Outcomes (pdf file)
      effectivehealthcare.ahrq.gov/sites/default/files/related_files/hro-rapid-research.pdf
      May 01, 2025 - Some CAHPS surveys can be customized with supplemental item sets, including, for example, patient-centered … /surveys-guidance/index.html https://www.ahrq.gov/cahps/surveys-guidance/index.html https://www.ahrq.gov … CAHPS patient experience surveys and guidance. … https://www.ahrq.gov/cahps/surveys- guidance/index.html. Accessed January 14, 2025. 22. … /surveys-guidance/index.html https://www.ahrq.gov/cahps/surveys-guidance/index.html https://www.ahrq.gov

1043. Prologue | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/reports/liability/prologue.html
      August 01, 2017 - In addition, using tools to measure staff and clinician experience through culture of safety surveys, … Consumer Assessment of Healthcare Providers and Systems Adult Hospital Survey. … Available at https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html . … See for example the Survey on Patient Safety Culture Database. … Available at https://www.ahrq.gov/topics/topic-survey-on-patient-safety-culture-database.html .

1044. 2015 National Healthcare Quality and Disparities Report: Chartbook on Person- and Family-Centered Care (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/personcentered/qdr2015-chartbook-personcenteredcare.pdf
      October 01, 2016 - language spoken at home, 2014 Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS … language spoken at home, 2014 Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS … Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS (Consumer Assessment of Healthcare … Providers and Systems) Survey, 2014. … Providers and Systems) Survey, 2014.

1045. 2019 National Healthcare Quality and Disparities Report Introduction and Methods (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-intro-methods-cx061721.pdf
      December 01, 2020 - Some survey designs, questionnaires, data collection methods, definitions, and data calculation methods … (MEPS) • CAHPS® Database – CAHPS® Health Plan Survey Database 10 | 2019 National Healthcare … Survey (NHANES) • National Health Interview Survey (NHIS) • National HIV Surveillance System ( … NHSS) • National Hospital Ambulatory Medical Care Survey (NHAMCS) • National Immunization Survey … ®) Hospital Survey (HCAHPS) • CAHPS® Home Health Survey (HHCAHPS) • CAHPS® Hospice Survey

1046. Section 3: Are You Ready To Improve? | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
      February 01, 2020 - Improving CAHPS scores, i.e., the patient's experience of care, is a quality improvement challenge that … At the very least, recognize the impact of their absence on efforts to improve CAHPS performance and … In order to achieve the goals of better performance on CAHPS measures, health plans and ambulatory care … Mid-level Management: Because CAHPS surveys ask about multiple aspects of the care delivery process, … Once assigned to CAHPS-related improvement teams, staff members will need basic training in specific

1047. HCUPnet Methodology – HCUPnet Data Tools
      datatools.ahrq.gov/hcupnet/methodology/
      January 01, 2023 - Us Español FAQs Email Updates Data Tools Home CAHPS … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … Stats FAQ HCUPnet FAQ Data Tools Home CAHPS HCUP Healthcare Cost and Utilization Project … Questionnaires Glossary Publications Safety Resources Data Tools FAQ HCUP Fast … AHRQ Data Tools Consumer Assessment of Healthcare Providers and Systems (CAHPS) Healthcare

1048. Slide 1
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
      June 02, 2025 - Outcomes of Diabetes Care Hemoglobin A1c LDL-Cholesterol Blood pressure Patients’ Experiences of Care CG-CAHPS … 8.5 8.9 32.3 27.6 5.7 5.1 6.1 Using a combination of new items and items drawn from existing surveys … openness, organizational learning processes, and adaptive reserve) and included a single item to measure respondents … Patient Survey Respondent Characteristics: Education and Language (n=907) 16 8th grade or less … clustering of time within patients and patients within clinics, respectively. 23 Communication (CG-CAHPS

1049. Study Identifies Strategies To Improve Patient Experience | Agency for Healthcare Research and Quality
      www.ahrq.gov/news/newsletters/e-newsletter/947.html
      February 01, 2025 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #558, Lack of Reliable Transportation … examined the use of AHRQ’s Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG-CAHPS … They found that CG-CAHPS scores were boosted by key interventions such as adding care coordinators for

1050. Memorial Hospital Uses AHRQ Resources to Cut Readmissions, Promote Patient Self-Management | Agency for Healthcare Research and Quality
      www.ahrq.gov/news/newsroom/case-studies/201507.html
      April 01, 2015 - Hospital also uses the " Hospital Consumer Assessment of Healthcare Providers and Systems" (HCAHPS® ) survey … Patient Safety, Quality of Care, Consumer Assessment of Healthcare Providers and Systems (CAHPS

1051. Best Practices in Public Reporting No. 2: Maximizing Consumer Understanding of Public Comparative Quality Reports: Effective Use of Explanatory Information | Agency for Healthcare Research and Quality
      www.ahrq.gov/ncepcr/tools/public-reporting/guide2.html
      June 01, 2017 - Focus groups were conducted before finalizing the Hospital CAHPS survey, for example. … ® surveys: People seem to naturally understand this kind of measure. … questionnaires to make sure potential respondents would consistently understand questions and possible … Watch for parts of a page where the respondent spends more time or less time, when they seem confused … The use of cognitive testing to develop and evaluate CAHPS ® 1.0 core survey items.

1052. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
      April 30, 2013 - ® Hospital Survey. … CAHPS Hospital Survey questions related to communication include: · Q1: During this hospital stay, how … If a hospital wants to improve their CAHPS Hospital Survey scores related to physician communication, … an aim might be “to improve scores on CAHPS Hospital Survey Questions 5, 6, and 7 by 5 percent within … , and staff surveys.

1053. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
      April 30, 2013 - ® Hospital Survey. … CAHPS Hospital Survey questions related to communication include: • Q1: During this hospital stay, … Hospital Survey scores related to physician communication, an aim might be “to improve scores on CAHPS … in place at your hospital, such as patient and family focus groups, patient and family satisfaction surveys … , and staff surveys.

1054. Tool 6: How To Monitor RED Implementation and Outcomes | Agency for Healthcare Research and Quality
      www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool6.html
      March 01, 2025 - Patient survey. 11.  … You can administer the surveys by mailing a survey to the patient after discharge or by administering … Mail surveys are less expensive but typically have low response rates. … of care, and have been validated as part of the CAHPS® development process. … (CAHPS® is the Consumer Assessment of Healthcare Providers and Systems, and HCAHPS is the hospital version

1055. Tool 6: How To Monitor RED Implementation and Outcomes | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool6.html
      March 01, 2025 - Patient survey. 11.  … You can administer the surveys by mailing a survey to the patient after discharge or by administering … Mail surveys are less expensive but typically have low response rates. … of care, and have been validated as part of the CAHPS® development process. … (CAHPS® is the Consumer Assessment of Healthcare Providers and Systems, and HCAHPS is the hospital version

1056. Info FAQs | Agency for Healthcare Research and Quality
      www.ahrq.gov/faqs/index.html?page=12
      AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys

1057. Info FAQs | Agency for Healthcare Research and Quality
      www.ahrq.gov/faqs/index.html?page=6
      October 01, 2020 - AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … There is room for written comments at the end of the survey. … Can I use the Surveys on Patient Safety Culture outside the United States? … AHRQ’s permission to translate and/or use the surveys internationally. … Can I compare my medical office's survey results against other medical offices?

1058. Best Practices in Public Reporting No. 2: Maximizing Consumer Understanding of Public Comparative Quality Reports: Effective Use of Explanatory Information (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/public-reporting/report-2-public-reporting.pdf
      June 01, 2010 - Focus groups were conducted before finalizing the Hospital CAHPS survey, for example. … surveys: People seem to naturally understand this kind of measure. … questionnaires to make sure potential respondents would consistently understand questions and possible … Watch for parts of a page where the respondent spends more time or less time, when they seem confused … The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items.

1059. Improving Uptake and Use of Personal Health Records - Final Report (pdf file)
      digital.ahrq.gov/sites/default/files/docs/publication/r18hs018656-bates-final-report-2012.pdf
      January 01, 2012 - which we consider as our baseline survey. … In 2012 the CAHPS ambulatory care survey was extended to include the health information technology … This final survey included all adopters who responded to the baseline survey (369 of the 372 adopters … In addition, this survey included items on perceived attributes of innovation that we used in our baseline … Our implementation of the six-month and twelve-month surveys followed the Dillman tailored design approach

1060. FECC Surveys (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
      June 01, 2025 - FECC Surveys … Answer the questions in this survey for the child named in the letter that came with this survey. … You may notice a number on the cover of the survey. … Did someone help you complete this survey? … Sometimes  Usually  Always CC SERVICE OUTCOMES (Items 11 and 12 are not part of FECC - adapted from CAHPS