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301. An Overview of the SOPS Surveys for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/sops/events/webinars/sops-primer-110123.html
     December 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … of the SOPS Surveys (PDF, 735 KB) SOPS Resources (PDF, 466 KB)   Rose Tyler, M.S . … (Moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

302. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Introduction (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-intro.pdf
     January 24, 2023 - site ► Password: SOPS2023 • Nursing Home Workplace Safety Supplemental Item Set: www.ahrq.gov/sops/surveys … /supplemental- items/workplace-safety.html https://events.westat.com/sops http://www.ahrq.gov/sops/surveys … Ph.D., Project Director User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS

303. SOPS Ambulatory Surgery Center Webcast - INTRO (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-ASC-webcast-2023-0509-intro.pdf
     January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - INTRO SOPS Ambulatory Surgery Center Survey: What You Need … Senior Study Director User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS … SOPS, Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • SOPS ASC Survey

304. Child Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/pqmp/measures/child-hcahps.html
     August 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Measure Sub-Domain:  Patient Experience PQMP COE:  CEPQM Associated NQF # and Name:  2548, Child Hospital CAHPS … Toolkit:  CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Page last

305. Understanding SOPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/sops/events/webinars/sops-primer-011222.html
     May 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Speakers described the SOPS program, surveys, supplemental items, databases, and resources available … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … of SOPS Surveys (PDF, 952 KB)   Theresa Famolaro, M.P.S., M.S., M.B.A. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

306. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
     June 01, 2022 - CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety, Agency for Healthcare Research … Assessment of Healthcare Providers and Systems, or CAHPS. … optional supplemental items that users may add to assess content in areas not included in the core questionnaires … So if a respondent answers Strongly Agree or Agree, that's considered a good answer. … So in the first analysis, we linked Hospital SOPS to Hospital CAHPS, or HCAHPS, patient experience survey

307. Teamwork in Quality Improvement (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
     January 01, 2012 - Vincent College and consultant to the CAHPS User Network. … can also access other quality improvement resources, such as case studies detailing the use of CAHP survey … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s cahps, the number one, at a-h-r-q.gov [cahps1@ahrq.gov]. … joining us today and we look forward to bringing you more stories and experiences from users of CAHP surveys

308. SOPS™ Best Practices for Web-based SOPS Surveys Webcast Transcript (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
     June 12, 2019 - Caren Ginsberg giving an overview of AHRQ's perspective on the importance of survey methods. … For example, a Minnesota study of CG-CAHPS in six clinics compare results from surveys administered … Really, as a respondent, I'm not sure where to start. … As you know, the SOPS surveys are voluntary, and respondents who choose to take the survey may decide … In a confidential survey, you can have unique customized hyperlinks for each respondent, or you can have

309. Understanding SOPS Surveys: A Primer for New Users | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/sops/events/webinars/sops-primer.021920.html
     May 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Speakers described the SOPS program, surveys, supplemental items, databases, and resources available … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)  Westat … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

310. SITUATION MONITORING
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt-ig.pptx
     January 20, 2006 - and clinical process measures, including the Consumer Assessment of Healthcare Providers and Systems (CAHPS … as patient experience measures such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS … In addition, the Medical Office Survey on Patient Safety Culture includes three items about respondent … background characteristics and two overall rating questions: How respondents would rate their medical … health care quality (i.e., patient centered, effective, timely, efficient, and equitable); and How respondents

311. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - GINSBERG (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-ginsberg.pdf
     January 01, 2012 - GINSBERG Background and Overview: Value and Efficiency in Healthcare Caren Ginsberg, PhD Director, CAHPS … Center for Quality Improvement and Patient Safety (CQuIPS) to release the items as supplements to the Surveys

312. Ambulatory Surgery Center SOPS: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/sops/events/webinars/asc-program.html
     December 01, 2023 - on Patient Safety Culture™ (SOPS™) Ambulatory Surgery Center (ASC) Survey , including a review of the … SOPS ASC program, survey administration in your facility, and resources available. … Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Culture (SOPS) Westat The SOPS Ambulatory Surgery Center Survey (PDF, 1.4 MB)   Joann Sorra … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

313. New SOPS® Workplace Safety Supplemental Item Set for Nursing Homes (Webcast) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/sops/events/webinars/nursing-home-workplace-safety.html
     November 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … on Patient Safety Culture™ (SOPS) Nursing Home Survey. … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Safety Supplemental Item Set for the SOPS Nursing Home Survey (PDF, 1.4 MB)   Joann Sorra (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

314. Improvement Data | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/improvement-data.html
     July 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Reports Toolkits Implementation Science Roadmap PQMP Grantees CAHPS … Child Hospital Survey (Child HCAHPS) Toolkit Improvement Data Previous Page Next Page … Table of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview … Child HCAHPS scores at the state level, the states were provided with a deidentified raw dataset of survey

315. Scoring Different Kinds of Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/talkingquality/translate/scores/scoring.html
     June 01, 2016 - Patient-Level “Yes or No” A “yes or no” question is not as simple when it is a response to a survey … The CAHPS Clinician & Group Survey, for example, has many questions whose response options are “always … An alternative approach is to present the percentage of respondents who gave each of the answers. … the Centers for Medicare & Medicaid Services displays only one of several possible responses for the CAHPS … Hospital Survey.

316. Measure: Child HCAHPS–Hospital Consumer Assessment of Healthcare Providers and Systems (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
     March 01, 2015 - the Measure Research shows that patient- and family-centered care, as measured by patient experience surveys … indicated that the Child HCAHPS is easily understandable. 3 Measure Development and Testing The Child CAHPS … CAHPS design principles were followed throughout. … In addition, the developers administered 60 surveys by phone and performed behavioral coding and analyzed … ● HCAHPS surveys are sampled from the general patient population, and thus, there usually is not a

317. TeamSTEPPS for Office-Based Care: Measurement | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module10/office_msmt-ig.html
     September 01, 2015 - and clinical process measures, including the Consumer Assessment of Healthcare Providers and Systems (CAHPS … as patient experience measures such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS … In addition, the Medical Office Survey on Patient Safety Culture includes three items about respondent … background characteristics and two overall rating questions: How respondents would rate their medical … How respondents would rate their medical office on overall patient safety.

318. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/policymakers/chipra/overview/background/references.html
     December 01, 2009 - Clinician & Group Survey and Reporting Kit 2008. Survey and Reporting Kits [Nov.4, 2008.]. 11. … Children 2007 National Health Interview Survey National Health Interview Survey [Jan. 2009; http://www.cdc.gov … Agency for Healthcare Research and Quality CAHPS®. … The CAHPS® Benchmarking Database Comparative Data. … CAHPS® .  66.Agency for Healthcare Research and Quality CAHPS® National Benchmarking Database.

319. Why Does the Presentation of Health Care Quality Scores Matter? | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/talkingquality/translate/presentation.html
     April 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Presentation delivered at the 10th National CAHPS User Group Meeting, March 31, 2006. p. 9-11. … Available at: http://archive.ahrq.gov/cahps/news-and-events/events/UGM10/DAY2_cd_1_Carman.pdf . … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College, December 3, 2008 … Available at: http://archive.ahrq.gov/cahps/news-and-events/events/UGM11/McGee.pdf . [5] Hibbard JH

320. Strategies for Improving Patient Experience with Ambulatory Care: Group Visits (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
     October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Group Visits The CAHPS Ambulatory … October 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html The CAHPS … p=The_Chronic_Care_Model&s=2 The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for … p=Critical_Tools&s=162 The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving