-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
January 01, 2014 - A patient survey system
to measure quality
improvement:
questionnaire reliability
and validity. … Year 1 patient satisfaction
was assessed using 5 items from the
Adult CAHPS Health Plan survey. … (CG CAHPS) survey. … PLoS ONE.
2013;8(1):e54729.107
CAHPS surveys (“Would you recommend
this clinic to other … Patient experiences of
care were assessed using the CG
CAHPS survey.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
Plan for Phase … Implementation in 6 Sites
Pre-Post Analysis across all 9 sites (intervention
and control):
– PG/CG-CAHPS … scores
– All-Staff Patient Comments Surveys
– Administrator and Clinician Interviews
41
Focus Groups … comments
– Indicate valence and frequency of themes (but include “outliers” too)
– Link comments to survey … Full Narrative Drill Down
50
Phase 2 Next Steps (July-December 2018)
Analyze “patient comments survey
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
October 30, 2019 - Survey 2.0
Webcast
October 30, 2019
1:00-2:00 PM ET
Need Help? … Director, SOPS and CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare … Project Director,
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Laura … (moderator)
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat
Agenda
• Overview from AHRQ
• AHRQ SOPS Hospital Survey 2.0
• Q&A
5
-
www.talkingquality.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/introduction.html
August 01, 2021 - Reports
Toolkits
Implementation Science Roadmap
PQMP Grantees
CAHPS … of Contents
CAHPS Child Hospital Survey (Child HCAHPS) Toolkit
Introduction
Overview
About … The CAHPS ® Child Hospital Survey (Child HCAHPS) Toolkit asks patients’ families or caregivers about … hospitals, payers, and health system administrators who are involved in administration and/or use of the CAHPS … Child Hospital Survey.
-
www.talkingquality.ahrq.gov/sops/events/webinars/bestpracticesweb.html
December 01, 2023 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research … and Quality (AHRQ) Why Survey Methods Research Is Important to AHRQ (PDF, 868 KB)
Theresa Famolaro … Your Survey (PDF, 1.6 MB)
Recording
YouTube embedded video: https://www.youtube-nocookie.com … About the Surveys on Patient Safety Culture
The Surveys on Patient Safety Culture are a suite of surveys
-
www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
January 01, 2020 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … One of the limitations of an annual CAHPS survey as a measurement tool is the lag time between the … the "Getting Timely Appointments, Care, and Information" composite measure in the Clinician & Group Survey … A run chart can show different data collection points plotted over time for a specific survey question
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
June 25, 2014 - burden: completed in < 10 minutes
Experimental design:
•
•
•
Placement: beginning versus end of CAHPS … survey
Mode: phone versus web elicitation
Multiple rounds
24
www.cahps.ahrq.gov
Learning … nationally representative internet panel
Stratified sampling of panelists
Elicitation Protocol
Respondents … 34
•
•
•
Narrative matters
An illustration from the elicitations
• “Based on your survey
-
www.talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-8.html
September 01, 2020 - By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more informed … All CAHPS surveys include a core set of items that must be included in the survey. … AHRQ's CAHPS Clinician & Group Survey ( http://www.ahrq.gov/cahps/surveys-guidance/cg/index.html ) … The CAHPS Patient Centered Medical Home (PCMH) Item Set ( http://www.ahrq.gov/cahps/surveys-guidance … AHRQ CAHPS surveys are administered to patients who answer questions about their experiences with their
-
www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
March 01, 2020 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … )
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6J: Support Groups and Self-Care
-
www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
April 01, 2023 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … The basic idea is that, prior to a visit, each patient completes a questionnaire that asks about perceptions
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady
6
Overview of AHRQ’s Patient Safety
Priorities … & Disparities
Report (NHQDR) Program
– Consumer Assessment of Healthcare
Providers and Systems (CAHPS
-
www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
April 01, 2023 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … A Pew survey found that many seekers of health information on the Internet do not follow recommended … S, Bundorf MK, Use of the Internet and E-Mail for Health Care Information: Results From a National Survey
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
January 01, 2011 - Reference Guide for
Adult Surveys is a standardized reference guide that
summarizes adult surveys … developed by the CAHPS
Consortium. … In addition, the survey asks respondents about their
willingness to recommend the facility:
Question … Short Survey Short surveys are intended to provide just enough
simple and prompt feedback to indicate … /survey-and-cpoe-materials
http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials
http
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valueresourcelist.pdf
January 01, 2019 - Suggestions for resources you would like added to the list, questions about the survey, or
requests … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys
https://www.ahrq.gov/cahps/ … about-cahps/index.html
These surveys ask patients to report on and evaluate their experiences with … /about-cahps/index.html
https://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/index.html … Communication and Optimal Resolution (CANDOR)
Consumer Assessment of Healthcare Providers and Systems (CAHPS
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
February 07, 2019 - box that
opens
Type question here
3
Today’s Speakers
Caren Ginsberg, PhD
Director, SOPS and CAHPS … Patient Safety,
AHRQ
Theresa Famolaro, MPS, MS, MBA
Senior Study Director
User Network for the AHRQ Surveys … Safety
Culture (SOPS)
Westat
Joann Sorra, PhD (moderator)
Project Director
User Network for the AHRQ Surveys … Westat
4
Agenda
• Overview of AHRQ’s Patient Safety Priorities
• The SOPS Ambulatory Surgery Center Survey … (ASC)
• Survey Administration
• Calculating and Presenting Results
• Using Survey Results for Improvement
-
www.talkingquality.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
July 01, 2022 - taught in the module Practice Assessments and Surveys. … CAHPS Clinician & Group Survey . … The CAHPS® Clinician & Group Survey (CG-CAHPS) asks patients to report on their experiences with providers … CAHPS® Clinician and Group Survey , which measures of patients’ experience of care. … Benchmarking Resources:
CAHPS Databases facilitate comparisons of CAHPS survey results by and among
-
www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
March 01, 2020 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … )
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6G: Training To Advance Physicians'
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-ginsberg.pdf
December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Ginsberg
Welcome from AHRQ
Caren Ginsberg, Ph.D … Director, SOPS and CAHPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare
-
www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
April 01, 2023 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … FAQs
Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory
-
www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Announcements
Contact CAHPS
Strategy 6P: Service Recovery Programs … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.