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201. An Update on the CAHPS Patient Narrative Item Sets - Intro (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
     November 16, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Intro An Update on the CAHPS Patient Narrative … & Group Survey • Preview of New Narrative Items Sets in Development • Questions and Answers 2 … that prompt survey respondents to tell a clear and comprehensive story about their experiences in their … own words • They are intended to complement the core set of closed-ended questions in a CAHPS survey … closed-ended survey questions 5 Today’s Speakers • Caren Ginsberg, Ph.D., Director CAHPS & SOPS

202. PCMH Fact Sheet (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
     September 01, 2010 - The PCMH Survey begins with the CAHPS Clinician & Group Survey core questionnaire then adds supplemental … the design principles for CAHPS surveys. … Unlike other Clinician & Group Surveys that ask about “this doctor,” the CAHPS PCMH Survey asks patients … Additional CAHPS Survey Resources Several free resources to support CAHPS surveys are available from … and Reporting Kit that explains how to prepare and field a CAHPS questionnaire, analyze the results

203. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
     June 01, 2021 - CLINICIAN & GROUP SURVEY Steven Martino, PhD Overview of Narrative Item Set Development Process … what, when and where of the event as well as how the experience felt to the patient Percentage of Respondents … Income Lower Income Middle Income Lower Income NEP Sites Control SitesNIS Sites Sample size (# of surveys … CLINICIAN & GROUP SURVEY Overview of Narrative Item Set Development Process CG-CAHPS Narrative Item … CG-CAHPS Narrative Item Setfor the Visit 4.0 Survey AHRQ CAHPS Website Value of CG-CAHPS Narrative

204. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Many researchers study the feasibility and value of using CAHPS surveys to support efforts to improve … Research Team : RAND Use of CAHPS survey data and CAHPS PCMH items during PCMH transformation … Changes that are not captured in CAHPS surveys include care management to support medical and chronic … PCMH Transformation Using Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Data

205. What is Patient Experience and How Does CAHPS Measure It? (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
     January 31, 2022 - Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 20 Examples of CAHPS … 5.0 ► CAHPS In-Center Hemodialysis Survey ► CAHPS Cancer Care Surveys • Visit https://yourcahps.rand.org … to assemble your customized survey https://yourcahps.rand.org/ HOW ARE CAHPS SURVEYS ADMINISTERED … Health Outcomes Business Outcomes CAHPS Survey Principles CAHPS Core Surveys: Some Examples Patient … Items Customizing Your CAHPS Survey with the Your CAHPS Survey Tool HOW ARE CAHPS SURVEYS ADMINISTERED

206. Research on Reporting Information to Consumers | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/consumer-reporting/research/index.html
     May 01, 2022 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS ® survey results in a way that supports consumers in making informed decisions has been a key … How do the users of CAHPS surveys actually report the results? … What effect does the reporting of CAHPS survey results have on consumers and their choices? … Making survey results easy to report to consumers: How reporting needs guided survey design in CAHPS.

207. Patient Experience Measures from the CAHPS American Indian Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
     December 11, 2017 - the CAHPS American Indian Survey CAHPS® American Indian Survey Document No. 809 Updated 12/11/2017 … Types of Measures Like all CAHPS surveys, the CAHPS American Indian Survey generates three types of … represent the experiences of respondents in the following areas: • Getting care quickly (composite … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … /surveys-guidance/cg/improve/index.html https://www.ahrq.gov/cahps/quality-improvement/improvement-guide

208. Sample Telephone Script for the CAHPS Child Hospital Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
     April 17, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … • Translating Surveys and Other Materials: Guidelines for translating surveys and selecting translators … /surveys-guidance/helpful-resources/analysis/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources

209. CAHPS Dental Plan Survey Measures | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
     April 01, 2018 - ) Surveys and Guidance Dental Plan Survey Measures … ) About CAHPS Surveys and Guidance American Indian Cancer Care Clinician … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Dental Plan Survey Measures For more information: Patient Experience Measures for the CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html  

210. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: … , please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

211. CAHPS Surgical Care Survey Measures | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
     April 01, 2018 - ) Using CAHPS Surveys CAHPS Surgical Care Survey Measures … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Surveys Translating Surveys and Other Materials Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor Managing a CAHPS Survey Project CAHPS Databases … https://www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html  

212. CAHPS Elicitation Protocol Webcast (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast www.ahrq.gov/cahps To Ask a Question 54 www.ahrq.gov/cahps … Wrap-Up • Review the guidance document: About the CAHPS Patient Narrative Elicitation Protocol … • Complete the evaluation survey at the end of the webcast. … • Contact us with any questions. 55 http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance … @westat.com http://www.ahrq.gov/cahps/ To Ask a Question Wrap-Up Questions or comments?

213. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
     January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript Introducing the CAHPS Child Hospital Survey … CAHPS surveys don’t measure satisfaction, per se. … We have facility surveys, the hospital survey, we have surveys on hemodialysis, nursing homes. … other CAHPS surveys. … All CAHPS surveys are available in both English and Spanish.

214. CAHPS Elicitation Protocol Webcast (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
     January 01, 2017 - surveys • Short Sequence: 5-7 open-ended questions; 5-10 minutes • Experimental Design: Comparing elicited … www.ahrq.gov/cahps Illustrating less effective elicitation, from “matched” respondents • A less fulsome … , from “matched” respondents • A more fulsome elicitation Q1. … world settings 24 • Response Rates (of survey completers) in multiple contexts • California: 24.5% … surveys www.ahrq.gov/cahps Frequency of Responses: By Health Status 26 Item ROUND 2: FULL

215. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
     March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … /cahps/surveys-guidance/hospital/index.html https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html

216. About the CAHPS Ambulatory Care Improvement Guide (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/1-about/cahps-ambulatory-care-guide-section-1.pdf
     May 01, 2017 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across … surveys: the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … HCAHPS) or other CAHPS surveys. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance

217. Comparability of Results for the 2.0 and 3.0 Versions of the CAHPS Clinician & Group Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
     July 01, 2015 - Table 2 shows the distribution of respondents and practice sites by survey version. … Table 2. 2014 CG-CAHPS Database Composition Survey Version Respondent Level Practice Site Level N … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html

218. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=2&search_api_fulltext=&sort=desc
     FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … care from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS … Surveys Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Before adding them to your survey, it is important to consider whether your sample design is likely to

219. Development of the Patient-Centered Medical Home Item Set | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
     November 01, 2020 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … In August 2010, the CAHPS team conducted cognitive testing of draft questionnaires that incorporated … PCMH items into the CG-CAHPS 12-Month Survey 2.0. … CG-CAHPS 12-Month Survey 2.0.

220. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=asc
     FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … care from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS … Surveys Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Before adding them to your survey, it is important to consider whether your sample design is likely to