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241. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

242. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
     July 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 888 KB)   Ingrid Nembhard, Ph.D., M.S.

243. Overview | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/overview.html
     July 01, 2021 - of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview About … Data Other Resources The Consumer Assessment of Healthcare Providers and Systems (CAHPS … Both surveys are intended to facilitate objective and meaningful comparisons across hospitals of patients … (CEPQM) at Boston Children's Hospital in collaboration with the CAHPS Consortium. … This toolkit is designed for hospital and health system users to guide administration and use of the CAHPS

244. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … AHRQ is justifiably proud of its CAHPS Program and products. … The CAHPS Health Plan Survey  was the first nationally available survey that was statistically valid

245. AHRQ Data Tools | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cpi/about/otherwebsites/data-tools/index.html
     August 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … provides a consolidated and consistent experience for flexibly exploring the data from several AHRQ surveys … Components The AHRQ Data Tools website provides tools for the following AHRQ surveys and associated … (MEPS-IC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey (HP-CAHPS … ) Clinicians and Groups Survey (CG-CAHPS)     National Healthcare Quality and Disparities Reports

246. Databases Used for Health Plan Quality Measures | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/talkingquality/measures/setting/health-plan/databases.html
     July 01, 2015 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS Database The CAHPS Database is sponsored by the Agency for Healthcare Research and Quality (AHRQ … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results among … Health Plan Survey in the CAHPS Database. … Learn more about the CAHPS Database .

247. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/20110511/webcast_05_11_11.html
     March 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … https://www.ahrq.gov/cahps/news-and-events/events/20110511/webcast_05_11_11.html  

248. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html
     July 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Speakers and PowerPoint Slides Dale Shaller, MPA Managing Director, CAHPS Database Shaller

249. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … NYP Demonstration Project Overview  Overall Aim: – Assess the feasibility, value and use of the CAHPS … Collection of Patient Comments in ACN  Press Ganey (PG) is the third-party vendor – Administers the surveys … via mail and e-mail – Collects the surveys – Houses the survey data and patient comments – Provides … reports to ACN Patient Experience Office  PG survey is based on but different from CG-CAHPS – 4 composites

250. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0) : In the last 12 months, how much of a problem was it to get the help you needed when

251. Coordination (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
     January 01, 2012 - , and is really a variant of the CAHPS Clinician [&] Group Survey, is really a key mechanism that we … as well as helping practices with QI surveys in the interim between our statewide surveys. … And all of the items you mentioned are also CAHPS items on the Clinician & Group Survey as well. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

252. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual

253. 209 Echo-Reporting-Measures (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
     January 01, 2004 - Reporting Measures for the ECHO Survey 3.0 Page 1 of 3 Document No. 209 – 8/31/06 For additional … guidance, please email cahps1@ahrq.gov or call the CAHPS Help Line at (800) 492-9261. … ECHO® Survey and Reporting Kit 2004 Reporting Measures for the ECHO® Survey 3.0 Items Included … of 3 Document No. 209 – 8/31/06 For additional guidance, please email cahps1@ahrq.gov or call the CAHPS … of 3 Document No. 209 – 8/31/06 For additional guidance, please email cahps1@ahrq.gov or call the CAHPS

254. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … survey scores. … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief.

255. Major Home Health Care Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/talkingquality/measures/setting/long-term-care/home-health/measurement.html
     December 01, 2022 - CAHPS ® Home Health Care Survey The CAHPS Home Health Care Survey addresses the experiences of home … The measures from this survey were among those endorsed by NQF in April 2009. … In January 2015, the NQF endorsement for the CAHPS Home Health Care Survey was renewed. … In 2009, CMS began a voluntary national implementation of the CAHPS Home Health Care Survey. … Learn more about CMS's use of this survey .

256. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
     August 01, 2021 - Next Page Table of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction … Additional Research Reports and Case Studies Using CAHPS Survey Data . … Pediatric Inpatient Care presents findings from a cross-sectional study of over 17,000 Child HCAHPS surveys … Outcome Measure: Patient experience surveys. … Additional Research Reports and Case Studies Using CAHPS Survey Data Accessible on the AHRQ website

257. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     August 06, 2018 - & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS … 8 9 AHRQ Surveys on Patient Safety Culture Surveys of staff about the extent to which the organizational … Nursing Home 209 Nursing homes 12,395 respondents Medical Office 2,437 Medical offices 35,523 … respondents Community Pharmacy 255 Pharmacies 1,603 respondents Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture SOPS Databases Hospital SOPS Supplemental Items

258. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
     December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Plan for Phase … Implementation in 6 Sites  Pre-Post Analysis across all 9 sites (intervention and control): – PG/CG-CAHPS … scores – All-Staff Patient Comments Surveys – Administrator and Clinician Interviews 41 Focus Groups … comments – Indicate valence and frequency of themes (but include “outliers” too) – Link comments to survey … Full Narrative Drill Down 50 Phase 2 Next Steps (July-December 2018)  Analyze “patient comments survey

259. Best Practices for Web-Based SOPS Surveys (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/events/webinars/bestpracticesweb.html
     December 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research … and Quality (AHRQ) Why Survey Methods Research Is Important to AHRQ (PDF, 868 KB)   Theresa Famolaro … Your Survey (PDF, 1.6 MB)   Recording YouTube embedded video: https://www.youtube-nocookie.com … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

260. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - Survey 2.0 Webcast October 30, 2019 1:00-2:00 PM ET Need Help? … Director, SOPS and CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare … Project Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Laura … (moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat Agenda • Overview from AHRQ • AHRQ SOPS Hospital Survey 2.0 • Q&A 5