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281. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
     April 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Announcements Contact CAHPS Strategy 6P: Service Recovery Programs … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.

282. Spotlight on West Virginia -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-west-virginia-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH). … For more information, visit http://www.ahrq.gov/cahps/surveys- guidance/item-sets/PCMH/index.html and … /surveys-guidance/item-sets/PCMH/index.html http://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH

283. Spotlight on Alaska -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-alaska-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH) in order to report on the patient experience measure.3 Alaska … expanded the use of this survey throughout practices in the State to use it as a measure of access … For more information on CG-CAHPS-PCMH, visit http://www.ahrq. gov/cahps/surveys-guidance/item-sets/PCMH … /surveys-guidance/item-sets/PCMH/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH

284. Research Tools, Data, and Funding | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/research/index.html
     January 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Organizational Health Literacy Measures The CAHPS Health Literacy Item Sets ask about providers' … Supplemental health literacy items to study organizational health literacy are available for the CAHPS … Clinician/Group, Hospital, and Health Plan surveys. … as reported in MEPS' household component's Self-Administered Questionnaire (SAQ) , which has been collected

285. SOPS Ambulatory Surgery Center Survey: What You Need to Know (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sops/events/webinars/asc-webcast.html
     February 01, 2024 - Home SOPS® SOPS Webcasts SOPS Ambulatory Surgery Center Survey … , survey administration, database submission, and available resources. … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Survey, Database and Resources (PDF, 1.2 MB)   Naomi Yount, Ph.D. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

286. How To Use the AHRQ SOPS Ambulatory Surgery Center Survey To Improve Patient Safety (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sops/events/webinar/asc-use-012121.html
     February 01, 2024 - from the 2020 SOPS ASC Survey Database, discussed how to administer the survey, and described how to … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)  Westat … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys … the development and promotion of patient safety culture surveys, resources, and databases, and provides

287. Categorizing High and Low Performance in Quality Reports | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/translate/compare/categorize.html
     December 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … This judgment-based approach is built into the standard technique for categorizing performance on CAHPS … surveys of patient experience. [3] What If Everyone Get Categorized as “Average?” … Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores. … Statistical and Practical Significance Criteria of Star Ratings for the New Jersey CAHPS Survey.

288. AHRQ Research and Other Activities Relevant to American Indians and Alaska Natives | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/research/findings/factsheets/minority/amindbrf/index.html
     July 01, 2018 - of CAHPS® The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys measure patients … They conducted a mail survey of the Choctaw population that yielded 696 surveys (a 58 percent response … Survey of patients' experiences completed Researchers completed standardized surveys of patients' experiences … Results of Baseline American Indian CAHPS ® survey lead to implementation of customer service quality … In April 2012, the followup CAHPS survey was conducted.

289. The Role of Leadership in Quality Improvement Efforts (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
     January 01, 2011 - Vincent College and consultant to the CAHPS User Network. I’m here today with Dr. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … the CAHPS Help Line at 1-800-492-9261 or via email at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] a-h-r-q.gov [cahps1@ahrq.gov]. … surveys.

290. An Update on the CAHPS Patient Narrative Item Sets - Ginsberg (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-ginsberg.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Ginsberg Welcome from AHRQ Caren Ginsberg, Ph.D … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare

291. Data Brief Provides Insights Into Heat-Related Emergency Department Visits | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/812.html
     April 01, 2022 - Study Finds CAHPS® Scores Effective at Identifying Where Clinician Improvement Is Needed . … AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey were … ® Clinician and Group Survey scores successfully identified where improvement is needed, but were not … The CAHPS ® program advances scientific understanding of patients’ experience with healthcare; CAHPS … ’® Clinician and Groups Survey focuses on patients’ experiences with clinicians and staff in primary

292. Major Nursing Home Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
     November 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS ® Measures The CAHPS Nursing Home Surveys assess the experiences of nursing home residents … The questionnaire asks residents to report on the nursing home environment, care, communication and respect … In addition to asking for an overall rating of care, this questionnaire asks family members to report

293. SOPS Nursing Home Survey: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sops/webcasts/nursing-home-survey.html
     June 01, 2022 - Culture™ (SOPS®) Nursing Home Survey to assess and improve resident safety culture. … Speakers described the importance of resident safety culture, the survey and its administration, and … the benefits of participating in AHRQ’s SOPS Nursing Home Survey Database. … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

294. Nonadherence With Guidelines Associated With Cardiac Surgery Infection | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/873.html
     July 01, 2023 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #549, Healthcare Use and Expenditures … Database Results from AHRQ’s new 2023 Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Home and Community-Based Services (HCBS) Survey Database are now available. … The HCBS CAHPS Survey asks adult Medicaid beneficiaries about their recent experiences with their long-term … The 2023 HCBS CAHPS Survey Database includes 4,731 survey responses voluntarily submitted by state Medicaid

295. Combining Healthcare Quality Measures Into Composites or Summary Scores | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/translate/scores/combine-measures.html
     September 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … For example, all CAHPS surveys produce composite measures that represent a health care organization's … performance on two or more related survey questions. … differences is crucial to informed consumer choice  (PDF, 670 KB) Presentation delivered at the 10th National CAHPS … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College. 2008 Dec 3.

296. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/publications/ten-attributes.html
     January 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … AHRQ resources that can help health systems with Attribute #2 include: CAHPS ® surveys of patient … experience CAHPS Item Sets for Addressing Health Literacy CAHPS Interpreter Services Item Set Consensus … Surveys Health Literacy and Patient and Family Engagement: Strategic Tools to Prevent CAUTI Pharmacy … to Fill Care Gaps Link Patients to Non-Medical Support Make Referrals Easy OpenNotes from The CAHPS

297. An Update on the CAHPS Patient Narrative Item Sets - Closing (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Closing QUESTIONS AND ANSWERS 29 How to Ask … Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected 30 CAHPS …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 32 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

298. Family Experiences with Coordination of Care (FECC) Measure Set (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fullreport.pdf
     March 01, 2018 - ®) Child 12-month Survey (CAHPS, 2017). … The vast majority (147 out of 154) of the LEP respondents were Spanish-speaking, as the FECC Survey … The surveys were administered by the RAND Corporation Survey Research Group (RAND SRG), Santa Monica … CAHPS Clinician and Group Survey; 2017. … Available at https://www.ahrq.gov/cahps/surveys- guidance/cg/index.html.

299. An Overview of the SOPS Surveys for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sops/events/webinars/sops-primer-110123.html
     December 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … of the SOPS Surveys (PDF, 735 KB) SOPS Resources (PDF, 466 KB)   Rose Tyler, M.S . … (Moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

300. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
     November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS … Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.