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261. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
     August 01, 2021 - Next Page Table of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction … Additional Research Reports and Case Studies Using CAHPS Survey Data . … Pediatric Inpatient Care presents findings from a cross-sectional study of over 17,000 Child HCAHPS surveys … Outcome Measure: Patient experience surveys. … Additional Research Reports and Case Studies Using CAHPS Survey Data Accessible on the AHRQ website

262. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     August 06, 2018 - & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS … 8 9 AHRQ Surveys on Patient Safety Culture Surveys of staff about the extent to which the organizational … Nursing Home 209 Nursing homes 12,395 respondents Medical Office 2,437 Medical offices 35,523 … respondents Community Pharmacy 255 Pharmacies 1,603 respondents Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture SOPS Databases Hospital SOPS Supplemental Items

263. Coordination (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
     January 01, 2012 - , and is really a variant of the CAHPS Clinician [&] Group Survey, is really a key mechanism that we … as well as helping practices with QI surveys in the interim between our statewide surveys. … And all of the items you mentioned are also CAHPS items on the Clinician & Group Survey as well. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

264. CHIPRA Pediatric Quality Measures Program (PQMP) Candidate Measure Submission Form (CPCF) (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
     January 01, 2014 - A patient survey system to measure quality improvement: questionnaire reliability and validity. … Year 1 patient satisfaction was assessed using 5 items from the Adult CAHPS Health Plan survey. … (CG CAHPS) survey. … PLoS ONE. 2013;8(1):e54729.107 CAHPS surveys (“Would you recommend this clinic to other … Patient experiences of care were assessed using the CG CAHPS survey.

265. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
     December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Plan for Phase … Implementation in 6 Sites  Pre-Post Analysis across all 9 sites (intervention and control): – PG/CG-CAHPS … scores – All-Staff Patient Comments Surveys – Administrator and Clinician Interviews 41 Focus Groups … comments – Indicate valence and frequency of themes (but include “outliers” too) – Link comments to survey … Full Narrative Drill Down 50 Phase 2 Next Steps (July-December 2018)  Analyze “patient comments survey

266. Best Practices for Web-Based SOPS Surveys (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sops/events/webinars/bestpracticesweb.html
     December 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research … and Quality (AHRQ) Why Survey Methods Research Is Important to AHRQ (PDF, 868 KB)   Theresa Famolaro … Your Survey (PDF, 1.6 MB)   Recording YouTube embedded video: https://www.youtube-nocookie.com … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

267. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - Survey 2.0 Webcast October 30, 2019 1:00-2:00 PM ET Need Help? … Director, SOPS and CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare … Project Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Laura … (moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat Agenda • Overview from AHRQ • AHRQ SOPS Hospital Survey 2.0 • Q&A 5

268. Introduction | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/introduction.html
     August 01, 2021 - Reports Toolkits Implementation Science Roadmap PQMP Grantees CAHPS … of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview About … The CAHPS ® Child Hospital Survey (Child HCAHPS) Toolkit asks patients’ families or caregivers about … hospitals, payers, and health system administrators who are involved in administration and/or use of the CAHPS … Child Hospital Survey.

269. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … One of the limitations of an annual CAHPS survey as a measurement tool is the lag time between the … the "Getting Timely Appointments, Care, and Information" composite measure in the Clinician & Group Survey … A run chart can show different data collection points plotted over time for a specific survey question

270. The SHARE Approach—Putting Shared Decisionmaking Into Practice: A User’s Guide for Clinical Teams | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-8.html
     September 01, 2020 - By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more informed … All CAHPS surveys include a core set of items that must be included in the survey. … AHRQ's CAHPS Clinician & Group Survey ( http://www.ahrq.gov/cahps/surveys-guidance/cg/index.html ) … The CAHPS Patient Centered Medical Home (PCMH) Item Set ( http://www.ahrq.gov/cahps/surveys-guidance … AHRQ CAHPS surveys are administered to patients who answer questions about their experiences with their

271. Strategy 6J: Support Groups and Self-Care | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6J: Support Groups and Self-Care

272. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
     April 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … The basic idea is that, prior to a visit, each patient completes a questionnaire that asks about perceptions

273. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities … & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS

274. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
     June 25, 2014 - burden: completed in < 10 minutes Experimental design: • • • Placement: beginning versus end of CAHPS … survey Mode: phone versus web elicitation Multiple rounds 24 www.cahps.ahrq.gov Learning … nationally representative internet panel Stratified sampling of panelists Elicitation Protocol Respondents … 34 • • • Narrative matters An illustration from the elicitations • “Based on your survey

275. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
     April 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … A Pew survey found that many seekers of health information on the Internet do not follow recommended … S, Bundorf MK, Use of the Internet and E-Mail for Health Care Information: Results From a National Survey

276. Specific Tools To Support Change (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
     January 01, 2011 - Reference Guide for Adult Surveys is a standardized reference guide that summarizes adult surveys … developed by the CAHPS Consortium. … In addition, the survey asks respondents about their willingness to recommend the facility: Question … Short Survey Short surveys are intended to provide just enough simple and prompt feedback to indicate … /survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http

277. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
     February 07, 2019 - box that opens Type question here 3 Today’s Speakers Caren Ginsberg, PhD Director, SOPS and CAHPS … Patient Safety, AHRQ Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys … Safety Culture (SOPS) Westat Joann Sorra, PhD (moderator) Project Director User Network for the AHRQ Surveys … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities • The SOPS Ambulatory Surgery Center Survey … (ASC) • Survey Administration • Calculating and Presenting Results • Using Survey Results for Improvement

278. AHRQ Practice Facilitation Training Modules: Additional Resources | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
     July 01, 2022 - taught in the module Practice Assessments and Surveys. … CAHPS Clinician & Group Survey . … The CAHPS® Clinician & Group Survey (CG-CAHPS) asks patients to report on their experiences with providers … CAHPS® Clinician and Group Survey , which measures of patients’ experience of care. … Benchmarking Resources: CAHPS Databases facilitate comparisons of CAHPS survey results by and among

279. Strategy 6G: Training To Advance Physicians' Communication Skills | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6G: Training To Advance Physicians'

280. Strategy 6I: Shared Decisionmaking | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
     April 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory