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241. Data Resources | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/data/resources/index.html
     April 29, 2024 - known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … among survey users. … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

242. Consumer Assessment Surveys | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/policymakers/measurement/consumer-assessment/index.html
     September 01, 2012 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Home For Policymakers Measurement & Reporting Tools Consumer Assessment Surveys … The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a multi-year … The goals of the CAHPS program are twofold: Develop standardized patient surveys that can be used to … Visit the CAHPS Web site .

243. How Social Media Can Draw Visits to a Quality Report | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/podcasts/social-media.html
     March 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … https://www.ahrq.gov/cahps/news-and-events/podcasts/social-media.html  

244. Strategy 6A: Open Access Scheduling for Routine and Urgent Appointments | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
     March 01, 2020 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Most patients report that they always or usually received care as soon as they needed it, but some respondents … Table 6.A-1 shows aggregated results from surveys fielded in 2016. Table 6.A-1. … How often respondents got needed care: Percent answering never or sometimes   2016 Adult 6-Month … Survey 3.0 2016 Child 6-Month Survey 3.0 2016 Adult 12/6-Month Survey 2.0 Getting timely appointments

245. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
     December 01, 2022 - MEPS comprises three component surveys: the Household Component (HC), the Medical Provider Component … and Preventive Care section, the Diabetes Care Survey (DCS) and the supplemental surveys. … CAHPS is an AHRQ-sponsored family of survey instruments designed to measure quality of care from the … Researchers should note that the CAHPS and CSHCN questions changed from a self- administered parent questionnaire … variables used in the 2019 NHQDR and forward were defined by following the methodology of the American Community

246. CAHPS QI The Case for Improving Patient Experience (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Like surveys that were done by health plans. … survey results for QI. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov]. … surveys.

247. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
     July 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 888 KB)   Ingrid Nembhard, Ph.D., M.S.

248. Overview | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/overview.html
     July 01, 2021 - of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview About … Data Other Resources The Consumer Assessment of Healthcare Providers and Systems (CAHPS … Both surveys are intended to facilitate objective and meaningful comparisons across hospitals of patients … (CEPQM) at Boston Children's Hospital in collaboration with the CAHPS Consortium. … This toolkit is designed for hospital and health system users to guide administration and use of the CAHPS

249. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … AHRQ is justifiably proud of its CAHPS Program and products. … The CAHPS Health Plan Survey  was the first nationally available survey that was statistically valid

250. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Health Plan Survey Survey questions related to cultural competence are now part of the Qualified Health … Plan Enrollee Experience Survey (QHP Enrollee Survey) that the Centers for Medicare & Medicaid Services … This survey expands on the core Health Plan Survey to ask enrollees about— Access to interpreters when … American Community Survey Reports. United States Census Bureau; Aug 2013.

251. AHRQ Data Tools | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cpi/about/otherwebsites/data-tools/index.html
     August 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … provides a consolidated and consistent experience for flexibly exploring the data from several AHRQ surveys … Components The AHRQ Data Tools website provides tools for the following AHRQ surveys and associated … (MEPS-IC) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey (HP-CAHPS … ) Clinicians and Groups Survey (CG-CAHPS)     National Healthcare Quality and Disparities Reports

252. Databases Used for Health Plan Quality Measures | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/measures/setting/health-plan/databases.html
     July 01, 2015 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS Database The CAHPS Database is sponsored by the Agency for Healthcare Research and Quality (AHRQ … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results among … Health Plan Survey in the CAHPS Database. … Learn more about the CAHPS Database .

253. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/events/20110511/webcast_05_11_11.html
     March 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … https://www.ahrq.gov/cahps/news-and-events/events/20110511/webcast_05_11_11.html  

254. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … NYP Demonstration Project Overview  Overall Aim: – Assess the feasibility, value and use of the CAHPS … Collection of Patient Comments in ACN  Press Ganey (PG) is the third-party vendor – Administers the surveys … via mail and e-mail – Collects the surveys – Houses the survey data and patient comments – Provides … reports to ACN Patient Experience Office  PG survey is based on but different from CG-CAHPS – 4 composites

255. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html
     July 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Speakers and PowerPoint Slides Dale Shaller, MPA Managing Director, CAHPS Database Shaller

256. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0) : In the last 12 months, how much of a problem was it to get the help you needed when

257. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual

258. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … survey scores. … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief.

259. Major Home Health Care Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/measures/setting/long-term-care/home-health/measurement.html
     December 01, 2022 - CAHPS ® Home Health Care Survey The CAHPS Home Health Care Survey addresses the experiences of home … The measures from this survey were among those endorsed by NQF in April 2009. … In January 2015, the NQF endorsement for the CAHPS Home Health Care Survey was renewed. … In 2009, CMS began a voluntary national implementation of the CAHPS Home Health Care Survey. … Learn more about CMS's use of this survey .

260. 209 Echo-Reporting-Measures (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
     January 01, 2004 - Reporting Measures for the ECHO Survey 3.0 Page 1 of 3 Document No. 209 – 8/31/06 For additional … guidance, please email cahps1@ahrq.gov or call the CAHPS Help Line at (800) 492-9261. … ECHO® Survey and Reporting Kit 2004 Reporting Measures for the ECHO® Survey 3.0 Items Included … of 3 Document No. 209 – 8/31/06 For additional guidance, please email cahps1@ahrq.gov or call the CAHPS … of 3 Document No. 209 – 8/31/06 For additional guidance, please email cahps1@ahrq.gov or call the CAHPS