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141. An Overview of the CAHPS Analysis Program 5.0 - Yount (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-yount-slides.pdf
     August 01, 2020 - base SAS and SAS/STAT modules • It enables CAHPS users to analyze data from any CAHPS survey: • Health … for the CAHPS Health Plan Survey, the reporting unit variable name used in the Analysis Program must … Instructions for Analyzing Data from CAHPS Surveys in SAS® ► These documents and the CAHPS Analysis … Program can be found on the CAHPS website www.ahrq.gov/cahps/surveys-guidance/helpful- resources/ … Data in SAS cahps Instructions for Analyzing Data from CAHPS® Surveys in SAS®: Using the CAHPS

142. Child Hospital Survey (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
     May 12, 2016 - Child Hospital Survey CAHPS® Hospital Survey Version: Child Version Language: English File name … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet … CAHPS Child Hospital Survey English Child_HCAHPS_English_Survey_954a.docx 5/12/2016 Survey Instructions … CAHPS Child Hospital Survey English Child_HCAHPS_English_Survey_954a.docx 10 5/12/2016 CAHPS® Hospital

143. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - Clinician & Group Survey (CG-CAHPS). … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … that administer CAHPS surveys typically take steps to maintain the confidentiality of respondents.

144. An Update on the CAHPS Patient Narrative Item Sets - Intro (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
     November 16, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Intro An Update on the CAHPS Patient Narrative … & Group Survey • Preview of New Narrative Items Sets in Development • Questions and Answers 2 … that prompt survey respondents to tell a clear and comprehensive story about their experiences in their … own words • They are intended to complement the core set of closed-ended questions in a CAHPS survey … closed-ended survey questions 5 Today’s Speakers • Caren Ginsberg, Ph.D., Director CAHPS & SOPS

145. PCMH Fact Sheet (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
     September 01, 2010 - The PCMH Survey begins with the CAHPS Clinician & Group Survey core questionnaire then adds supplemental … the design principles for CAHPS surveys. … Unlike other Clinician & Group Surveys that ask about “this doctor,” the CAHPS PCMH Survey asks patients … Additional CAHPS Survey Resources Several free resources to support CAHPS surveys are available from … and Reporting Kit that explains how to prepare and field a CAHPS questionnaire, analyze the results

146. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
     June 01, 2021 - CLINICIAN & GROUP SURVEY Steven Martino, PhD Overview of Narrative Item Set Development Process … what, when and where of the event as well as how the experience felt to the patient Percentage of Respondents … Income Lower Income Middle Income Lower Income NEP Sites Control SitesNIS Sites Sample size (# of surveys … CLINICIAN & GROUP SURVEY Overview of Narrative Item Set Development Process CG-CAHPS Narrative Item … CG-CAHPS Narrative Item Setfor the Visit 4.0 Survey AHRQ CAHPS Website Value of CG-CAHPS Narrative

147. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Many researchers study the feasibility and value of using CAHPS surveys to support efforts to improve … Research Team : RAND Use of CAHPS survey data and CAHPS PCMH items during PCMH transformation … Changes that are not captured in CAHPS surveys include care management to support medical and chronic … PCMH Transformation Using Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Data

148. Sample Telephone Script for the CAHPS Child Hospital Survey (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
     April 17, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … • Translating Surveys and Other Materials: Guidelines for translating surveys and selecting translators … /surveys-guidance/helpful-resources/analysis/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources

149. CAHPS Dental Plan Survey Measures | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
     April 01, 2018 - ) Surveys and Guidance Dental Plan Survey Measures … ) About CAHPS Surveys and Guidance American Indian Cancer Care Clinician … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Dental Plan Survey Measures For more information: Patient Experience Measures for the CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html  

150. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: … , please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … side of the questionnaire booklet … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

151. CAHPS Elicitation Protocol Webcast (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast www.ahrq.gov/cahps To Ask a Question 54 www.ahrq.gov/cahps … Wrap-Up • Review the guidance document: About the CAHPS Patient Narrative Elicitation Protocol … • Complete the evaluation survey at the end of the webcast. … • Contact us with any questions. 55 http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance … @westat.com http://www.ahrq.gov/cahps/ To Ask a Question Wrap-Up Questions or comments?

152. CAHPS Elicitation Protocol Webcast (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
     January 01, 2017 - surveys • Short Sequence: 5-7 open-ended questions; 5-10 minutes • Experimental Design: Comparing elicited … www.ahrq.gov/cahps Illustrating less effective elicitation, from “matched” respondents • A less fulsome … , from “matched” respondents • A more fulsome elicitation Q1. … world settings 24 • Response Rates (of survey completers) in multiple contexts • California: 24.5% … surveys www.ahrq.gov/cahps Frequency of Responses: By Health Status 26 Item ROUND 2: FULL

153. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
     March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … /cahps/surveys-guidance/hospital/index.html https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html

154. Development of the CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
     December 01, 2023 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … users of the CAHPS Child Hospital Survey to elicit a short, coherent story from the parents and guardians … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html

155. CAHPS Patient-Centered Medical Home (PCMH) Item Set | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
     November 01, 2021 - ®) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Clinician & Group Survey (CG-CAHPS) to gather more information on patient experience with the domains … Also available: Fact Sheet: Developing a CAHPS ® Clinician & Group Survey to Measure the Medical … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html  

156. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - )® About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … surveys: the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … ) or other CAHPS surveys.

157. CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
     November 01, 2023 - ) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … The item set can be added to the CAHPS Child Hospital Survey . … Brief History The CAHPS team began work on a new Narrative Item Set for the CAHPS Child Hospital Survey … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html

158. Suppl-Access Items Cg-Cahps-Child-Survey 2358-1A (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Access Population Version: Child Supplemental … Access Items for the CAHPS® Clinician & Group Survey 3.0 Population Version: Child Language: English … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to … Usually 4|_| Always After AC9 Note: Use with AC9 3/7/2016 Page 1 Document No. 2358-1a www.ahrq.gov/cahps … 3/7/2016 Page 2 Document No. 2358-1a www.ahrq.gov/cahps

159. Suppl Pcmh-Items Cg-Cahps-Adult-Survey 2357-2A (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Patient-Centered Medical Home Population Version … : Adult Supplemental Patient-Centered Medical Home Items for the CAHPS® Clinician & Group Survey … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet … Please answer these questions about the provider named in Question 1 of this survey. … 2 Document No. 2357-2a www.ahrq.gov/cahps

160. Suppl-Access Items Cg-Cahps-Adult-Survey 2357-1A (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Access Population Version: Adult Supplemental … Access Items for the CAHPS® Clinician & Group Survey 3.0 Population Version: Adult Language: English … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to … Usually 4|_| Always After AC9 Note: Use with AC9 3/7/2016 Page 1 Document No. 2357-1a www.ahrq.gov/cahps … 3/7/2016 Page 2 Document No. 2357-1a www.ahrq.gov/cahps