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881. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
     June 01, 2022 - CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety, Agency for Healthcare Research … Assessment of Healthcare Providers and Systems, or CAHPS. … optional supplemental items that users may add to assess content in areas not included in the core questionnaires … So if a respondent answers Strongly Agree or Agree, that's considered a good answer. … So in the first analysis, we linked Hospital SOPS to Hospital CAHPS, or HCAHPS, patient experience survey

882. Info FAQs | Agency for Healthcare Research and Quality
     www.ahrq.gov/faqs/index.html?page=27
     June 12, 2025 - AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys

883. Improving Patient Safety in Hospitals: A Resource List for Users of the AHRQ Hospital Survey on Patient Safety Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-version-2-resource-list.pdf
     December 01, 2024 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys … Agency for Healthcare Research and Quality Updated December 2024 https://www.ahrq.gov/sops/surveys … The tools include surveys to fill out before and after a patient’s stay as well as specific resources … and growing use of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to assess … The CAHPS® Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience

884. Appendix III (continued) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiij.html
     June 01, 2010 - Data Source: Consumer Survey Respondent: Consumers Mode of Data Collection: Face-to-face structured … Tool or Measure Set: Wisconsin Department of Health and Family Services Parent/Guardian Questionnaire … for Community Integration Program I and Brain Injury HCBS Waivers Data Source: Survey Respondent … Respondent: Consumer Mode of Data Collection: Mail survey Total Items/indicators: 10 HCBS … ® Consumer Assessment of Healthcare Providers and Systems (CAHPS® is a registered trademark of the

885. Improving Patient Safety in Community Pharmacies: A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-resources.pdf
     May 01, 2023 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys … Updated May 2023 SOPS Community Pharmacy Survey Resource List 1 https://www.ahrq.gov/sops/surveys … The CAHPS® Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience … ®) surveys to assess the quality of health plans, medical groups, and other organizations has created … The CAHPS® Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience

886. Strategy 1: Working with Patients & Families as Advisors (Tool 9) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.docx
     March 06, 2013 - ® Hospital Survey.) … For example, many hospitals ask patients to fill out surveys about their experiences in the hospital. … One survey that you may hear about as an advisor is called the CAHPS® Hospital Survey (also called HCAHPS … Results from the CAHPS® Hospital Survey help us learn where we could be doing a better job. … The CAHPS® Hospital Survey asks patients to answer questions on how well health care providers did at

887. References | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/ref.html
     June 01, 2010 - Abuse of adults age 60+: The 2004 survey of State adult protective services. … State Health Policy Survey Report 2007 Dec;1(1). … What is a survey? 2nd ed. … Alexandria, VA: American Statistical Association, Survey Research Methods Section; 2004. … For more information on these and all the CAHPS® tools, go to http://www.ahrq.gov/cahps/index.html .

888. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Impact of the Intervention on Staff Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-nembhard.pdf
     June 02, 2025 - of Health Care Management The Wharton School University of Pennsylvania Data Collection: Staff Survey … • 333 surveys returned ► Physician or Physician Assistant (N=59) ► Supervisor/Administrator (N=37) … (N=7) • 81% response rate 43% of reporting sample are clinicians 24 The Value of the Staff Survey … Impact of the Intervention on Staff Experience Data Collection: Staff Survey The Value of the Staff … Survey Data Finding 1: Respondents had multiple learnings from patient narratives that facilitate improvement

889. Displaying the Data in a Health Care Quality Report | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/translate/display/index.html
     May 01, 2019 - For example, if you are reporting results to a survey item that has multiple responses, don’t segment … Presentation delivered at the 10th National CAHPS User Group Meeting, March 31, 2006. Pages 9-11. … Available at http://archive.ahrq.gov/cahps/news-and-events/events/UGM10/DAY2_cd_1_Carman.pdf . … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College, December 3, 2008 … Available at http://archive.ahrq.gov/cahps/news-and-events/events/UGM11/McGee.pdf .

890. Build Trust in the Sponsor of a Health Care Quality Report | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/explain/communicate/trust.html
     December 01, 2022 - The studies have been to support reports on various CAHPS surveys, on the AHRQ Quality Indicators, on

891. Info FAQs | Agency for Healthcare Research and Quality
     www.ahrq.gov/faqs/index.html?page=24
     AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys … researchers who have a background or interest in using national health surveys. … The MEPS Survey Background provides basic information on the surveys that preceded MEPS as well as … , and availability of the survey data.

892. Factors Contributing to Sustainment Outcomes in Four States (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/factors-contributing-sustainment.pdf
     August 31, 2015 - Improvements in quality measure reporting infrastructure Quality reporting Not sustained Fielding the CAHPS-CG … Demonstration staff shared knowledge gained from (1) fielding the CAHPS-CG PCMH survey (which was tested … As a result, under the new PCMHI, the state expanded the use of a hybrid CAHPS-CG PCMH survey1 and offered … data collection. 1 Alaska implemented the CAHPS-PCMH … Hence, the state refers to the survey as a hybrid CAHPS-PCMH. 3 Maryland Maryland used its

893. AHRQ Subcommittee of the National Advisory Council on Healthcare Quality Measurement: Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/organization/nac/snac-executive-summary.pdf
     October 19, 2021 - The SNAC encouraged the AHRQ to develop surveys or leverage existing surveys (e.g., Patient-Reported … Pancholi served as a survey statistician on the Medical Expenditure Panel Survey (MEPS) for 10 years … The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) AHRQ first launched the CAHPS® … The CAHPS program is currently in its fifth stage, referred to as CAHPS V, which continues the work … of earlier CAHPS grants (I-IV).

894. AHRQ Views: New Guide Helps Developers and Users of Digital Healthcare Technologies Advance Equity | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/909.html
     April 01, 2024 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #556,  Concentration of Healthcare Expenditures … 8 Webinar on Feedback Methods To Complement Consumer Assessment of Healthcare Providers and Systems Survey … 8 Webinar on Feedback Methods To Complement Consumer Assessment of Healthcare Providers and Systems Survey … patient feedback methods to complement AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … Speakers will discuss how they use feedback methods with CAHPS results to fully capture patient perspectives

895. AHRQ’s Surveys on Patient Safety Culture® for New Users - Rose Tyler (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-sops-overview-webcast-tyler.pdf
     January 01, 2025 - + Custom Survey Items = Customized SOPS Survey • Optional SOPS supplemental items and/or custom … financial performance/operating margin if they had an EHR 2 Lower adverse events3 Higher Hospital CAHPS … as benchmarks by: ► Hospital Characteristics − Bed size − Teaching Status − Ownership − Region ► Respondent … Workplace Safety Supplemental Items (1) Topics D Ana lyses Linking Composite Measures with Site and/or Respondent … Core Surveys + Supplemental Items Why Use the SOPS Surveys?

896. Communication Measures: Hospital | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures2.html
     June 01, 2018 - 5.1 4.9 4.4 4.2 4.1 Source: Agency for Healthcare Research and Quality, Hospital CAHPS … ® (Consumer Assessment of Healthcare Providers and Systems) Survey, 2009-2014. … Poor communication is defined as responded sometimes or never to the set of survey questions: "During

897. SOPS™ Best Practices for Web-based SOPS Surveys Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
     June 12, 2019 - Caren Ginsberg giving an overview of AHRQ's perspective on the importance of survey methods. … For example, a Minnesota study of CG-CAHPS in six clinics compare results from surveys administered … Really, as a respondent, I'm not sure where to start. … As you know, the SOPS surveys are voluntary, and respondents who choose to take the survey may decide … In a confidential survey, you can have unique customized hyperlinks for each respondent, or you can have

898. National Center for Excellence in Primary Care Research | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/index.html
     Health Systems, CAHPS tools and surveys, HCUP data, MEPS data, Social Determinants of Health database

899. Why Child Health Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/why/index.html
     June 01, 2020 - Example: Although adolescents are reliable sources of information for surveys on some types of health … New components have been added to the Expanded CAHPS® Child Survey to assess the services provided to

900. Info FAQs | Agency for Healthcare Research and Quality
     www.ahrq.gov/faqs/index.html?page=4
     June 12, 2025 - AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … There are also two other questions that ask about: The patient safety "grade" the respondent would … The number of events the respondent has reported in the last 12 months. … on Patient Safety Culture, although the items are different in the two surveys. … In addition, the medical office survey includes three items about respondent background characteristics