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861. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - will be able to apply its system and methods to improve patient experience and your organization's CAHPS … survey scores. … include: Analyzing and evaluating performance, customer/patient feedback, or patient experience surveys … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief.

862. AHRQ Data Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/data-tools/index.html
     April 01, 2025 - Medical Expenditures Panel Survey (MEPS)  Medical Expenditure (MEPS-HC) Household Component  Health Insurance … Healthcare Quality and Disparities Report (NHQDR)   Consumer Assessment of Healthcare Providers and Systems (CAHPS

863. Videos Show How To Explore AHRQ Data Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/data-tools.html
     September 01, 2024 - examples of how to use AHRQ data resources: The Consumer Assessment of Healthcare Providers and Systems (CAHPS … The  Medical Expenditure Panel Survey (MEPS) explores health insurance coverage, healthcare use, and

864. Applicants Sought for National Coordinating Center and National Evaluation Center for State-Based Healthcare Extension Service | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/931.html
     October 01, 2024 - ® Hospital Survey . … ET: Introducing the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Outpatient Mental … Health Survey. … This webinar will focus on the purpose and design of CAHPS’ new Outpatient Mental Health Survey . … Presenters will describe their strategies for administering the SOPS Survey, and explain how their survey

865. Spotlight on Oregon -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-oregon-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey … — Patient Centered Medical Home (CG-CAHPS-PCMH).3 Most practices also formed parent advisory groups … modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH). … For more information, visit http://www.ahrq.gov/cahps/surveys- guidance/item-sets/PCMH/index.html and

866. Using the AHRQ Pharmacy Survey on Patient Safety Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/sorraslides.pdf
     January 01, 2014 - Using the AHRQ Pharmacy Survey on Patient Safety Culture 9 9 Development of the AHRQ Pharmacy … Survey on Patient Safety Culture Joann Sorra, PhD Project Director CAHPS and SOPS User Network … Development Process • Reviewed literature & existing surveys • Interviewed experts and pharmacy staff … 2 4% Total 55 100%  Overall response rate: 75% (479 out of 635)  Average number of respondents … per pharmacy  9 respondents (range 5 to 20) 14 14 Pharmacy Characteristics Number of locations

867. 2021 National Healthcare Quality and Disparities Report Appendixes (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-appendixes.pdf
     December 01, 2021 - report is compiled from multiple federal, state, and private data sources, including databases and surveys … (MEPS) • National CAHPS® Benchmarking Database (NCBD) – Health Plan Survey Database • National Patient … (NAMCS) • National Health and Nutrition Examination Survey (NHANES) • National Health Interview Survey … Report APB-3 Disabilities Disability status is defined by following the methodology of the American Community … • NHANES: National Health and Nutrition Examination Survey • NHIS: National Health Interview Survey

868. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Case Study Based on an analysis of CAHPS data as well as other data, Harvard Pilgrim Health Care designed … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0) : In the last 12 months, how much of a problem was it to get the help you needed when

869. Improving Patient Experience: Data Analysis Methods webcast - VA (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-examples-3.pdf
     March 03, 2021 - Administration Jennifer Purdy: Executive Director, VA Patient Experience Program Jim Schaefer: Director of Surveys … and their families’ perceptions along their healthcare journey. 14 15 SHEP – Over 1.8 Million Surveys … Sent Annually Survey Instrument Mode of Administration Number Sent Per Month National Response … Mail 54,000 34% Community Care (CC) Internet & Mail 10,000 30% Telehealth (Your Recent Visit – CG-CAHPS … The “drivers” are the remaining HCAHPS measures and CAHPS measures, respectively.

870. Patient-Community Resource Relationships | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3-6.html
     October 01, 2013 - Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program Physician Survey … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 19: Connection to resource (Continuity of Care Practices Survey – Practice Level [CCPS-P]) … Notes Principles of this measure may be adapted from work by CAHPS Patient Centered Medical Home survey … : http://www.ahrq.gov/cahps/surveys-guidance/cg/pcmh/index.html This measure will be assessing

871. Part 3: National Quality Strategy Priority—Person- and Family-Centered Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/nhqrdr/chartbooks/blackhealth/part3-nqs3.html
     June 01, 2018 - 83.5 84.7 91.0 94.1 Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS … The Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) Home Health Care Survey (Home … Health Care CAHPS Survey) was designed to measure the experiences of people receiving home health care … Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey, … Source: National Hospice and Palliative Care Organization, Family Evaluation of Hospice Care Survey,

872. HCAHPS Child Acknowledgments (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-acknowledgments.pdf
     June 02, 2025 - ACKNOWLEDGMENTS The following people participated in the development of the Child HCAHPS survey … Zaslavsky, PhD Additional members of the CAHPS Consortium, especially: Julie A. … field tests and all the others who contributed to the development and testing of the Child HCAHPS survey

873. Ambulatory Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/ambulatory/tools.html
     February 01, 2018 - Ambulatory Surgery Center (ASC) Survey on Patient Safety Culture is a survey in the suite of AHRQ Surveys … The survey, designed specifically for ASC staff, asks for opinions about the culture of patient safety … The survey can raise staff awareness about patient safety, assess the status of patient safety culture … The CAHPS ® Clinician & Group Survey  assesses patients' experiences with health care providers and … Survey results can be used to improve care and equip consumers with information to choose providers.

874. Distribute Your Health Care Quality Report to Consumers | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/distribute/index.html
     September 01, 2017 - enrollees have it in time for the open enrollment season, you may not have enough time to conduct your own survey … But you could ask your plans to share their HEDIS ® scores, which include results of the CAHPS ® survey

875. Language Access Plan for the Agency for Healthcare Research and Quality | Agency for Healthcare Research and Quality
     www.ahrq.gov/policy/electronic/plain-writing/language-access.html
     July 01, 2025 - AHRQ’s family of patient safety Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … are provided to institutions in Spanish so Spanish-speaking patients can complete surveys. … The Hospital CAHPS survey is also available in Russian, Chinese, and Vietnamese on the website of CMS … Further, the CAHPS surveys are also translated into Spanish. … Translate AHRQ consumer publications into Spanish and publish the patient surveys called CAHPS in Spanish

876. AHRQ Strategic Plan for Health System Transformation To Optimize Health, Functional Status, and Well-Being Among Older Adults (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/priority-populations/aging-well-strategic-plan.pdf
     August 01, 2024 - (MEPS), Consumer Assessment of Healthcare Providers and Systems (CAHPS®), Health Plan Survey Database … /cahps-database/hp-database/index.html https://www.ahrq.gov/cahps/cahps-database/hp-database/index.html … • The National Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey … • AHRQ’s Surveys on Patient Safety Culture (SOPS®), which ask healthcare providers and other staff … The surveys can be used to raise awareness of and improve an organization’s patient safety culture.

877. Strategy 6A: Open Access Scheduling for Routine and Urgent Appointments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
     March 01, 2020 - Table 6.A-1 shows aggregated results from surveys fielded in 2016. Table 6.A-1. … How often respondents got needed care: Percent answering never or sometimes   2016 Adult 6- … Month Survey 3.0 2016 Child 6-Month Survey 3.0 2016 Adult 12/6-Month Survey 2.0 Getting … Got appointment for check-up or routine care as soon as needed 6% 6% 8% Source: CAHPS … CAHPS data indicated that access to appointments remained a source of frustration for patients; this

878. Measures: Family Experiences With Care Coordination Measure Set (FECC) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/CHIPRA_15-P002-EF-revised.pdf
     March 01, 2015 - experiences from the Clinician and Groups Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS … Table: Validation of developed indicators using access composite and overall provider rating from CG-CAHPS … There were 600 completed surveys in Washington and 609 in Minnesota. … Toward an understanding of variations in findings and methods across three national surveys. … (Accessed at https://cahps.ahrq.gov/surveys-guidance/cg/instructions/index.html.)

879. Center for Quality Improvement and Patient Safety (CQuIPS) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/centers/cquips/index.html
     October 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program Surveys on Patient Safety Culture

880. Children/Adolescents | Agency for Healthcare Research and Quality
     www.ahrq.gov/topics/childrenadolescents.html
     January 01, 2011 - Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs CAHPS … Child Hospital Survey (Child HCAHPS) Toolkit Center for Health Literacy Promotion Uses AHRQ Tool