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www.ahrq.gov/patient-safety/settings/long-term-care/index.html
September 01, 2021 - AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care
CAHPS ® Nursing Home Survey … The surveys are developed from the patient’s perspective on what’s important to measure. … Nursing Home Survey on Patient Safety Culture is a staff-administered survey that helps nursing homes
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
May 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Access to Mental Health Care … Reporting the items
Survey users can report items separately or create a composite by adding the responses … Survey users can also create a composite for the two counseling items (MH3 and MH4) by adding responses
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www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-mentalhealth-hp50-adult.html
May 01, 2021 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0/5.1: Access to Mental Health Care Services … Reporting the items
Survey users can report items separately or create a composite by adding the responses … Survey users can also create a composite for the two counseling items (MH3 and MH4) by adding responses
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/measuring-safety-culture.pdf
May 13, 2025 - es
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80% Response Rate
29,793 respondents … Social Science Analyst, CAHPS and SOPS Programs
Agency for Healthcare Research and Quality
Joann Sorra … Project Director, User Network for CAHPS and SOPS
Vice President, Westat
AHRQ’s Surveys on Patient … financial performance/operating margin if they had an EHR 2
Lower adverse events3
Higher Hospital CAHPS … (PSCHO)
• Safety Attitudes Questionnaire (SAQ)
• Safety, Communication, Operational
Reliability,
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs
The CAHPS … Agency for Healthcare Research and Quality,
Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … Factors affecting response rates to the Consumer Assessment of Health Plans
Study survey.
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www.ahrq.gov/ncepcr/reports/2024-annual-report/recent-grants-systems.html
May 01, 2024 - : RAND Corporation Expands the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey … Among other activities, this study looks at how primary care practices use the CG-CAHPS survey and patient-centered … medical home items during PCMH transformation, and assesses how pay-for-performance impacts CAHPS survey … Examines the impact that COVID-19 has had on digital healthcare expansion in primary care, using a set of surveys … It includes a set of surveys of individuals and households, their medical providers, and employers across
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter5.html
June 01, 2014 - Users are cautioned that even though individual items from surveys are mapped to particular domains, … It also maps individual measure items (i.e., survey questions or questionnaire components) to each domain … Consumer Assessment of Healthcare Plans and Systems—Adult Primary Care 1.0 (CAHPS) maps to 5 of the 7 … Client Perception of Coordination Questionnaire (CPCQ) maps to 5 of the 7 domains.
Measure #10. … As a result, the CAHPS survey may, for example, be more appropriate for evaluating this component of
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www.ahrq.gov/contact/support.html
AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Job Opportunities & Internships Medical Expenditure Panel Survey … Men's & Women's Health) Publications & Research Quality Measures SafetyNet StateSnapshots/NHDRQRnet Surveys
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www.ahrq.gov/patient-safety/settings/ambulatory/index.html
June 01, 2025 - Quality & Patient Safety Programs by Setting: Ambulatory Care
Ambulatory Surgery Center (ASC) Survey … on Patient Safety Culture is a staff-administered survey that helps ambulatory surgery centers assess … CAHPS ® Clinician & Group Survey was developed by AHRQ and designed to measure patients’ experiences … The surveys are developed from the patient’s perspective on what’s important to measure. … Medical Office Survey of Patient Safety Culture is a staff-administered survey that helps medical offices
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-unc-webcast-intro.pdf
December 18, 2019 - CAHPS and SOPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research … Carolina Health Care
Laura Gray (moderator), MPH
Senior Study Director
User Network for the AHRQ Surveys
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www.ahrq.gov/topics/data.html
data sets, including the Healthcare Cost and Utilization Project and the Medical Expenditure Panel Survey … Health Systems
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Program
Data
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www.ahrq.gov/pqmp/measures/simple-febrile-seizure.html
August 01, 2021 - Section 5, Table 11; Figures 1-2 (PDF, 227 KB)
Section 7, Tables 12-15 (PDF, 133.3)
Toolkit: CAHPS … Child Hospital Survey (Child HCAHPS) Toolkit
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www.ahrq.gov/topics/inpatient-care.html
A Model for Sustaining and Spreading Safety Interventions
About the Toolkit Development
CAHPS … Child Hospital Survey Measures
Eliminating CLABSI, A National Patient Safety Imperative: Final
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
January 01, 2020 - One of the limitations of an annual CAHPS survey as a measurement tool is the lag time between the … the "Getting Timely Appointments, Care, and Information" composite measure in the Clinician & Group Survey … A run chart can show different data collection points plotted over time for a specific survey question … frequent time intervals, managers can discern how process improvement interventions relate to changes in survey … It depends in part on how frequently you monitor your CAHPS scores and other quality measures.
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/highlight13supp.pdf
June 01, 2015 - support
Financial
incentives
AK 3 36 1 PCMH principles and
transformation, quality measures,
CG-CAHPS … Abbreviations used in Appendix:
ADHD: Attention deficit hyperactivity disorder
BMI: Body mass index
CG-CAHPS … : Consumer Assessment of Healthcare Providers and Systems, Clinician & Group Surveys
CYSHCN: Children
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6f-ondemand.html
April 01, 2023 - and EDs, but it also has the potential to improve members' experiences with care, as reflected in the CAHPS … As shown in the chart below, results from the CAHPS Health Plan Survey Database 2015 2 suggest that … Results from the CAHPS Health Plan Survey Database 2015
Survey item: Got urgent care … agencies and individual health plans from October 2014 through June 2015 submitted directly to the CAHPS … The CAHPS Medicare Managed Care results were obtained from the Centers for Medicare & Medicaid Services
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/research-meeting-agenda-prems-proms-91724.pdf
September 17, 2024 - experience measures (PREMs), such as AHRQ’s Consumer Assessment of Healthcare
Providers and Systems (CAHPS … ®) surveys, are patient reports about their experiences with their healthcare. … The event will bring together CAHPS survey
users, researchers, healthcare organization leaders, patient
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www.ahrq.gov/faqs/index.html?page=5
June 12, 2025 - AHRQ Quality Indicators™ Budget & Mission Consumer Assessment of Healthcare Providers and Systems (CAHPS … These characteristics are essential because the survey asks respondents about patient safety and quality … Spanish-speaking respondents from different countries. … other culture surveys. … there are supplemental items that users may add to assess content in areas not included in the core questionnaire
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray … SOPS Core
Survey + SOPS
Supplemental
Item Sets = Customized
SOPS
Survey
17
SOPS Supplemental … Mardon et al, 2010
Higher Hospital CAHPS patient experience scores4
4. … Thomas et al, 2012
Survey Materials
• AHRQ SOPS website: www.ahrq.gov/sops
► Survey Forms
− English … and Spanish
− PDF and Word
► Survey Items and Composite Measures
► Survey User's Guide
− Gives step-by-step
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www.ahrq.gov/pqmp/measures/tobacco-use.html
August 01, 2021 - Use and Help Form—References (PDF, 18 KB)
Materials Written Statement (PDF, 52 KB)
Toolkit: CAHPS … Child Hospital Survey (Child HCAHPS) Toolkit