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781. The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
     June 02, 2025 - challenges Challenge 1: Missing information Distinctive information • Elaborates on existing domains in surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html 41 https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/elicitation/index.html 8 Narratives address challenges Challenge

782. New SOPS® Workplace Safety Supplemental Item Set for Nursing Homes (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/nursing-home-workplace-safety.html
     October 01, 2024 - Homes (Webcast) January 24, 2023 Summary Speakers and Presentation Slides Recording About the Surveys … on Patient Safety Culture ® (SOPS) Nursing Home Survey. … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Safety Supplemental Item Set for the SOPS Nursing Home Survey (PDF, 1.4 MB)   Joann Sorra (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

783. Ambulatory Surgery Center SOPS: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/asc-program.html
     December 01, 2023 - on Patient Safety Culture™ (SOPS™) Ambulatory Surgery Center (ASC) Survey , including a review of the … SOPS ASC program, survey administration in your facility, and resources available. … Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Culture (SOPS) Westat The SOPS Ambulatory Surgery Center Survey (PDF, 1.4 MB)   Joann Sorra … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

784. Measurement and Reporting Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/measurement/index.html
     February 01, 2017 - Measurement and Reporting Tools Consumer Assessment Surveys The Consumer Assessment … of Healthcare Providers and Systems (CAHPS) program is a multi-year initiative of the Agency for Healthcare

785. Resource List - AHRQ Nursing Home Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
     April 01, 2023 - CAHPS® Nursing Home Surveys https://cahps.ahrq.gov/surveys-guidance/nh/index.html The CAHPS program … This website provides information on the CAHPS Nursing Home Surveys, as well as links to three separate … instruments: an in-person questionnaire for long-term residents, a mail questionnaire for recently … discharged short-stay residents, and a questionnaire for residents’ family members. 7. … CAHPS® Nursing Home Surveys 7.

786. Enhancing Surgical Team Communication: SOPS® and TeamSTEPPS® in Action (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/best-practices-072524.html
     August 01, 2024 - Webcast) July 25, 2024 Contents Summary Speakers and Presentation Slides Recording About the Surveys … on Patient Safety Culture Summary This webcast provided background on AHRQ's Surveys on Patient Safety … North Carolina Division of Healthcare Engineering highlighted how concepts drawn from SOPS Hospital Survey … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

787. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new_sops_diagnostic_safety-intro.pdf
     June 02, 2021 - Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann Sorra, Ph.D. … (Moderator) User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat 4 Agenda

788. Using AHRQ’s SOPS® Hospital Survey and Workplace Safety Item Set: Experiences From a State Hospital Association (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/hospital-survey-workplace-safety-052324.html
     October 01, 2024 - Using AHRQ’s SOPS® Hospital Survey and Workplace Safety Item Set: Experiences From a State Hospital Association … on Patient Safety Culture® (SOPS®) Hospital Survey and Workplace Safety Supplemental Item Set to … Speakers discussed their member organizations’ survey results, how SOPS resources were used, and their … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

789. New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new-sops-workplace-safety-introduction.pdf
     December 16, 2021 - Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Naomi … (Moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)

790. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
     June 02, 2025 - Know Webcast Overview of AHRQ’s Patient Safety Priorities Caren Ginsberg, PhD Director, SOPS and CAHPS … 10 AHRQ Surveys on Patient Safety Culture™ Surveys of staff about the extent to which the organizational … AHRQ Surveys on Patient Safety Culture™

791. Enhancing Surgical Team Communication: SOPS® and TeamSTEPPS®in Action Webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-teamstepps-webcast-intro.pdf
     July 25, 2024 - Project Director User Network for the AHRQ Surveys on Patient Safety Culture Westat Moderator Jonathan … Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Monika Haugstetter … Healthcare Engineering University of North Carolina-Chapel Hill 3 Agenda • Background on AHRQ’s Surveys

792. Strategies for Improving Patient Experience with Ambulatory Care: Internet Access for Health Information and Advice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6d.pdf
     July 07, 2017 - Improving Patient Experience with Ambulatory Care: Internet Access for Health Information and Advice The CAHPS … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html The CAHPS … A Pew survey found that many seekers of health information on the Internet do not follow recommended … Use of the Internet and E-Mail for Health Care Information: Results From a National Survey JAMA. 2003

793. Creating an Improvement Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
     January 01, 2011 - Patrick Jordan, Chief Operating Officer, Newton-Wellesley Hospital Moderator Carla Zema, Consultant, CAHPS … Vincent College and also a consultant with the CAHPS User Network. … Slide 2 With the national implementation of the CAHPS Hospital Survey by CMS, hospitals have a very … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … surveys.

794. National Advisory Council for the Agency for Healthcare Research and Quality to Hold Hybrid Meeting on November 16, 2023 | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/press-releases/nac-meeting-nov16.html
     November 01, 2023 - of Consumer Experience Measurement  on the Consumer Assessment of Healthcare Providers and Systems (CAHPS … Center for Quality Improvement and Patient Safety (CQuIPS), AHRQ; Caren Ginsberg, Ph.D., Director, CAHPS … Surveys on Patient Safety Culture Programs, CQuIPS, AHRQ; Ron D.

795. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Interpreter Services | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50-adult.html
     April 01, 2020 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Interpreter Services Population … Download these items: English: ( Word , 38 KB); Spanish ( Word , 32 KB; PDF , 148 KB) Users of the CAHPS … ® Health Plan Survey are free to incorporate supplemental items in order to meet the needs of their

796. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-intro.pdf
     January 09, 2018 - Efficiency Supplemental Items for hospitals and medical offices • Present results from a pilot test of the survey … items in 47 hospitals and 96 medical offices • Highlight how one pilot hospital used the survey results … Director, CAHPS Division, Center for Quality Improvement and Patient Safety, Agency for Healthcare … (Moderator) Project Director, User Network for the Surveys on Patient Safety Culture™ (SOPS™), Westat

797. Event Reporting and Learning System Leads to Improvements in Patient Safety Culture (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/unc-improvement-stories/index.html
     February 01, 2024 - event reporting system in UNC's outpatient Radiation Oncology Department led to improvement on the Surveys … on Patient Safety Culture™ (SOPS™) Medical Office survey. … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … and Quality (AHRQ) AHRQ’s Surveys on Patient Safety Culture™ (SOPS™) Program  (PDF, 534 KB)   … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

798. A. Acronyms and Abbreviations | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/final-reports/iomracereport/reldataapa.html
     May 01, 2018 - Language Categories and Coding Acronyms Acronym Full Name ACS American Community … Survey ADA Americans with Disabilities Act of 1990 AHA American Hospital Association … Secretary for Planning and Evaluation, HHS BRFSS Behavioral Risk Factor Surveillance System CAHPS … Emergency Department EHR Electronic Health Record ELPS English Language Proficiency Survey … Report NHeLP National Health Law Program NHIS National Health Interview Survey

799. Webcast: Using the AHRQ Pharmacy SOPS | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/pharmacy.html
     February 01, 2019 - The survey enables pharmacies to assess areas of strength and identify areas for improvement in their … Project Director, User Network for the Consumer Assessment of Healthcare Providers and Systems (CAHPS … ® ) and Surveys on Patient Safety Culture Westat, Rockville, MD Development of the AHRQ Pharmacy … on Patient Safety Culture Web site Resources here include the Pharmacy Survey, Survey Composites … and Items, Survey User's Guide, and Pilot Study Results.

800. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-intro.pdf
     January 24, 2023 - site ► Password: SOPS2023 • Nursing Home Workplace Safety Supplemental Item Set: www.ahrq.gov/sops/surveys … /supplemental- items/workplace-safety.html https://events.westat.com/sops http://www.ahrq.gov/sops/surveys … Ph.D., Project Director User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS