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781. How To Use the AHRQ SOPS Ambulatory Surgery Center Survey To Improve Patient Safety (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinar/asc-use-012121.html
     February 01, 2024 - How To Use the AHRQ SOPS Ambulatory Surgery Center Survey To Improve Patient Safety (Webcast) … from the 2020 SOPS ASC Survey Database, discussed how to administer the survey, and described how to … Speakers also highlighted the benefits of participating in the SOPS ASC Survey Database. … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

782. Understanding the CMS Patient Safety Structural Measure Requirements for Hospitals (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/sops-pssm-hospital-070825.html
     August 01, 2025 - on Patient Safety Culture® (SOPS®) Hospital Survey , as well as a shorter SOPS pulse survey version, … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … Principal Research Associate User Network for the AHRQ Surveys on Patient Safety Culture Westat        … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

783. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … Plan Survey 3.0): In the last 12 months, how much of a problem was it to get the help you needed when … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.

784. Teamwork in Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
     January 01, 2012 - Vincent College and consultant to the CAHPS User Network. … can also access other quality improvement resources, such as case studies detailing the use of CAHP survey … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s cahps, the number one, at a-h-r-q.gov [cahps1@ahrq.gov]. … joining us today and we look forward to bringing you more stories and experiences from users of CAHP surveys

785. Resource List - AHRQ Nursing Home Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
     April 01, 2023 - CAHPS® Nursing Home Surveys https://cahps.ahrq.gov/surveys-guidance/nh/index.html The CAHPS program … This website provides information on the CAHPS Nursing Home Surveys, as well as links to three separate … instruments: an in-person questionnaire for long-term residents, a mail questionnaire for recently … discharged short-stay residents, and a questionnaire for residents’ family members. 7. … CAHPS® Nursing Home Surveys 7.

786. Webcast: New AHRQ SOPS Value and Efficiency Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/value-efficiency.html
     October 01, 2018 - Quality (AHRQ) hosted a webcast featuring the new  Value and Efficiency Supplemental Item Sets for the Surveys … Surveys are completed by clinical and nonclinical staff. … improvements based on survey findings. … Division Director, CAHPS ® Division Center for Quality Improvement and Patient Safety Agency for … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction

787. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/dxsafety.html
     June 01, 2022 - Medical offices can use the survey items as a supplement to the SOPS Medical Office Survey to assess … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Research and Quality (AHRQ) AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program (PDF, 556 KB … Safety Supplemental Items for the SOPS Medical Office Survey (PDF, 2 MB)   Joann Sorra (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

788. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-121024.html
     December 01, 2024 - Recording Summary This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) program featured a moderated discussion with three CAHPS team members, who shared their research insights … Senior Health Policy Researcher  RAND Insights About Child HCAHPS Survey Comments on Pediatric Inpatient

789. New SOPS® Workplace Safety Supplemental Item Set for Nursing Homes (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/nursing-home-workplace-safety.html
     October 01, 2024 - Homes (Webcast) January 24, 2023 Summary Speakers and Presentation Slides Recording About the Surveys … on Patient Safety Culture ® (SOPS) Nursing Home Survey. … Director, CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Safety Supplemental Item Set for the SOPS Nursing Home Survey (PDF, 1.4 MB)   Joann Sorra (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

790. The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
     June 02, 2025 - challenges Challenge 1: Missing information Distinctive information • Elaborates on existing domains in surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html 41 https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/elicitation/index.html 8 Narratives address challenges Challenge

791. Ambulatory Surgery Center SOPS: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/asc-program.html
     December 01, 2023 - on Patient Safety Culture™ (SOPS™) Ambulatory Surgery Center (ASC) Survey , including a review of the … SOPS ASC program, survey administration in your facility, and resources available. … Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Culture (SOPS) Westat The SOPS Ambulatory Surgery Center Survey (PDF, 1.4 MB)   Joann Sorra … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

792. Measurement and Reporting Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/measurement/index.html
     February 01, 2017 - Measurement and Reporting Tools Consumer Assessment Surveys The Consumer Assessment … of Healthcare Providers and Systems (CAHPS) program is a multi-year initiative of the Agency for Healthcare

793. Enhancing Surgical Team Communication: SOPS® and TeamSTEPPS® in Action (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/best-practices-072524.html
     August 01, 2024 - Webcast) July 25, 2024 Contents Summary Speakers and Presentation Slides Recording About the Surveys … on Patient Safety Culture Summary This webcast provided background on AHRQ's Surveys on Patient Safety … North Carolina Division of Healthcare Engineering highlighted how concepts drawn from SOPS Hospital Survey … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

794. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new_sops_diagnostic_safety-intro.pdf
     June 02, 2021 - Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann Sorra, Ph.D. … (Moderator) User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat 4 Agenda

795. Using AHRQ’s SOPS® Hospital Survey and Workplace Safety Item Set: Experiences From a State Hospital Association (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/hospital-survey-workplace-safety-052324.html
     October 01, 2024 - Using AHRQ’s SOPS® Hospital Survey and Workplace Safety Item Set: Experiences From a State Hospital Association … on Patient Safety Culture® (SOPS®) Hospital Survey and Workplace Safety Supplemental Item Set to … Speakers discussed their member organizations’ survey results, how SOPS resources were used, and their … Social Science Analyst CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

796. New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new-sops-workplace-safety-introduction.pdf
     December 16, 2021 - Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Naomi … (Moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)

797. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
     June 02, 2025 - Know Webcast Overview of AHRQ’s Patient Safety Priorities Caren Ginsberg, PhD Director, SOPS and CAHPS … 10 AHRQ Surveys on Patient Safety Culture™ Surveys of staff about the extent to which the organizational … AHRQ Surveys on Patient Safety Culture™

798. Enhancing Surgical Team Communication: SOPS® and TeamSTEPPS®in Action Webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-teamstepps-webcast-intro.pdf
     July 25, 2024 - Project Director User Network for the AHRQ Surveys on Patient Safety Culture Westat Moderator Jonathan … Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Monika Haugstetter … Healthcare Engineering University of North Carolina-Chapel Hill 3 Agenda • Background on AHRQ’s Surveys

799. Strategies for Improving Patient Experience with Ambulatory Care: Internet Access for Health Information and Advice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6d.pdf
     July 07, 2017 - Improving Patient Experience with Ambulatory Care: Internet Access for Health Information and Advice The CAHPS … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html The CAHPS … A Pew survey found that many seekers of health information on the Internet do not follow recommended … Use of the Internet and E-Mail for Health Care Information: Results From a National Survey JAMA. 2003

800. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Interpreter Services | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50-adult.html
     April 01, 2020 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Interpreter Services Population … Download these items: English: ( Word , 38 KB); Spanish ( Word , 32 KB; PDF , 148 KB) Users of the CAHPS … ® Health Plan Survey are free to incorporate supplemental items in order to meet the needs of their