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721. Categorizing High and Low Performance in Quality Reports | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/translate/compare/categorize.html
     December 01, 2022 - This judgment-based approach is built into the standard technique for categorizing performance on CAHPS … surveys of patient experience. [3] What If Everyone Get Categorized as “Average?” … Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores. … Statistical and Practical Significance Criteria of Star Ratings for the New Jersey CAHPS Survey.

722. MEASURE SUMMARY (CHIPRA Core Set Candidate Measures) - Control #: FEC-5 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/measures-FEC-5.pdf
     June 02, 2025 - Measure Name: HEDIS CAHPS 4.0 – Subset of Composite Measures for Children with Chronic Conditions … Measure Specifications/Survey* Submitted? … *Total # of items in CAHPS 4.0 survey = 41 – some items are asked of all children’s parents (17 items … of healthy children versus those with special health care needs is accomplished in analysis as all respondents … See CAHPS folder on SNAC Extranet: CAHPS Health Plan Survey 4.0: Child Medicaid Questionnaire – highlighted

723. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities … & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS

724. AHRQ’s Care Coordination Quality Measure – Primary Care (CCQM-PC) - Frequently Asked Questions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-faq.pdf
     June 02, 2025 - The CCQM-PC is a 43-item survey that was designed by AHRQ to fill a gap in the care coordination measurement … Is the CCQM-PC a CAHPS™ survey? A. No. … not designed to be used for public reporting or accountability purposes and was not put through the CAHPS … , testing, and psychometric analysis of the survey. … Care Coordination Measure for Primary Care Survey. Prepared under Contract No. HHS290- 2010-00005I.

725. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
     June 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Lessons Learned … below the national average • Access was well below the national average Comparing trends in CG-CAHPS … to H-CAHPS: • H-CAHPS results on many individual questions are lower than national average but “9 … survey focuses on: Performance on “access” issues was an area for academic medical centers to turn … their attention to in advance of the national introduction of CG-CAHPS

726. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
     January 01, 2014 - of patients about care experiences using the CAHPS Clinician & Group Visit Survey (CG-CAHPS) and PCMH … clinic employees about teamwork using existing scales ► Baseline: 96 employees (51%) returned usable surveys … ► Follow-up: 135 employees (72%) returned surveys ► 60 employees with … Measuring Implementation And Contextual Factors • Implementation: Office visit frequency ► CG-CAHPS … Getting Greater Improvement In Patient Care Experiences Contextual factors Evidence: % of nurse respondents

727. Iowa Medicaid Uses AHRQ Research, Data to Improve Quality | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/ktcoe33.html
     October 01, 2014 - Health Care (EHC) Program guides and several Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) survey questions to influence Medicaid policy and improve quality. … Some of AHRQ's research on the CAHPS™ Clinician and Group Survey has been used to extract pertinent questions … for a survey that is sent to new enrollees. … Case Studies Impact Case Study Identifier: KT-COE-33 AHRQ Product(s): CAHPS

728. The Role of Leadership in Quality Improvement Efforts (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
     January 01, 2011 - Vincent College and consultant to the CAHPS User Network. I’m here today with Dr. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … the CAHPS Help Line at 1-800-492-9261 or via email at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] a-h-r-q.gov [cahps1@ahrq.gov]. … surveys.

729. The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-case-mix-mode-adjustments-webcast-welcome.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation AHRQ’s CAHPS Surveys: … The Rationale for Case Mix and Mode Adjustments A Webinar Presented by the AHRQ CAHPS User Network … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … webcast ► Download presentation slides, view agenda and speaker bios 2 https://events.westat.com/cahps … Surveys: The Rationale for Case Mix and Mode Adjustments Webcast Technical Info Today’s Speakers

730. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
     October 01, 2015 - To Ask a Question 34 www.cahps.ahrq.gov CAHPS Health Plan Survey Comparative Results www.cahpsdatabase.ahrq.gov … 35 http://www.cahpsdatabase.ahrq.gov/ www.cahps.ahrq.gov 2014 CAHPS Health Plan Survey Chartbook … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Health Plan Survey Comparative Results 2014 CAHPS Health Plan Survey Chartbook CAHPS Database 2015 … Schedule CAHPS Health Plan Survey�Data Submission Site CAHPS E-mail Updates Thank You!

731. AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-overview-webcast-intro.pdf
     January 15, 2025 - AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction AHRQ’s Surveys on Patient Safety … Principal Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat Moderator … Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Rose Tyler … Lead Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat 3 Agenda … • Background on AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Program • SOPS Surveys, Databases

732. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Literacy | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
     January 01, 2018 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Literacy Population … Users of the CAHPS ® Clinician & Group Survey are free to incorporate supplemental items in order to … Always After core question 17   Related Content Health Literacy CAHPS … Clinician & Group Survey

733. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

734. AHRQ Sitemap | Agency for Healthcare Research and Quality
     www.ahrq.gov/sitemap.html
     August 11, 2025 - Healthcare Database for Research (SyH-DR) Consumer Assessment of Healthcare Providers and Systems (CAHPS … Healthcare Cost and Utilization Project (HCUP) Mental Disorders Medical Expenditure Panel Survey … Network of Patient Safety Databases AHRQ Quality Indicator Tools for Data Analytics Surveys … Key Contacts AHRQ Microsites Action Alliance Antibiotic Use CAHPS … Populations Questions Shared Decision Making Social Determinants of Health (SDOH) Surveys

735. Specific Tools To Support Change (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/g2_pdi_specifictoolstosupportchange.pdf
     January 01, 2011 - Reference Guide for Adult Surveys is a standardized reference guide that summarizes adult surveys … developed by the CAHPS Consortium. … In addition, the survey asks respondents about their willingness to recommend the facility: • Question … Short Survey Short surveys are intended to provide just enough simple and prompt feedback to indicate … /survey-materials/survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials

736. Specific Tools To Support Change (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
     January 01, 2011 - Reference Guide for Adult Surveys is a standardized reference guide that summarizes adult surveys … developed by the CAHPS Consortium. … In addition, the survey asks respondents about their willingness to recommend the facility: Question … Short Survey Short surveys are intended to provide just enough simple and prompt feedback to indicate … /survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http

737. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - Survey 2.0 Webcast October 30, 2019 1:00-2:00 PM ET Need Help? … Director, SOPS and CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare … Project Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Laura … (moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat Agenda • Overview from AHRQ • AHRQ SOPS Hospital Survey 2.0 • Q&A 5

738. Scoring Different Kinds of Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/translate/scores/scoring.html
     June 01, 2016 - Patient-Level “Yes or No” A “yes or no” question is not as simple when it is a response to a survey … The CAHPS Clinician & Group Survey, for example, has many questions whose response options are “always … An alternative approach is to present the percentage of respondents who gave each of the answers. … the Centers for Medicare & Medicaid Services displays only one of several possible responses for the CAHPS … Hospital Survey.

739. Commonwealth Fund Uses AHRQ Resources To Help Assess U.S. Health System Performance | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/multicenter-0701.html
     October 01, 2014 - AHRQ Prevention Quality Indicators and Hospital Consumer Assessment of Health Providers and Systems (H-CAHPS … The CAHPS® benchmarking database was used for the H-CAHPS composites. … Studies Impact Case Study Identifier: Multi-Center-07-01 AHRQ Product(s): CAHPS … , Healthcare Cost and Utilization Project (HCUP), Medical Expenditure Panel Survey (MEPS),

740. Developing Invitation Messages that Increase Survey Response Rates - Fowler (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-fowler.pdf
     June 02, 2025 - are getting respondents to open the e-mail request and getting them to click on the URL and do the … things as you do. (58% in bottom 4) 22 Best messages • We carefully review the results of the surveys … : questions are sensible, respondents can answer them, answers actually might be of use to doctors’ … May not generalize to actual respondent behavior 27 Evidence of validity • Convergence of results … THANK YOU 29 https://www.ahrq.gov/cahps/index.html EMAIL MESSAGING TO INCREASE WEB SURVEY RESPONSE