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721. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary

722. 9. References | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/reports/2024-annual-report/references.html
     May 01, 2024 - Available from: https://www.ahrq.gov/cahps/about-cahps/index.html. … Development of the CAHPS Clinician & Group Survey [cited 2023 June 29]. … Available from: https://www.ahrq.gov/cahps/surveys-guidance/cg/about/Develop-CG-Surveys.html. … CAHPS Clinican & Group Survey [cited 2023 June 29]. … Available from: https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html.

723. Spotlight on Alaska -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-alaska-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH) in order to report on the patient experience measure.3 Alaska … expanded the use of this survey throughout practices in the State to use it as a measure of access … For more information on CG-CAHPS-PCMH, visit http://www.ahrq. gov/cahps/surveys-guidance/item-sets/PCMH … /surveys-guidance/item-sets/PCMH/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH

724. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
     March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Confidential and proprietary … BLUE PLUS PERFORMANCE ON CAHPS March 17, 2015 Confidential and proprietary. … Louis Lake Cook PMAP and MNCare MNCare Only 14 2014 TOP BOX SCORES Blue Plus MN CAHPS Scores … Compared to 2014 National Adult Medicaid CAHPS Health Plan Survey 80th Percentile Top-Box Scores … Key elements impacting cahps scores “Environmental” Impacts on CAHPS scores Overcoming barriers

725. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-sdm-hp-adult.html
     December 01, 2018 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking Population … version: Adult Download these items: English (Word, 28 KB) Users of the CAHPS ® Health Plan … Survey are free to incorporate supplemental items in order to meet the needs of their organizations,

726. 2023 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-data-sources.pdf
     December 01, 2023 - Survey Sample Design CAHPS surveys are administered to a random sample of health plan members by independent … Primary Survey Content The 5.0/5.1 version of the CAHPS Adult and Child Health Plan Surveys reporting … The 5.1 versions of the CAHPS Health Plan Survey explicitly ask about respondents’ experiences with … respondent burden by shortening the length of the questionnaire, harmonize overlapping content with … advances in survey methodology and measurement.

727. Supplemental Items for the CAHPS Cancer Care Survey: Shared Decision Making | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-shared-decision-making-items.html
     March 01, 2017 - Supplemental Items for the CAHPS Cancer Care Survey: Shared Decision Making Population version … : Adult Download these items: English ( Word [28.6 KB]) Users of the CAHPS ® Cancer Care Survey … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey.

728. Combining Healthcare Quality Measures Into Composites or Summary Scores | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/translate/scores/combine-measures.html
     September 01, 2019 - For example, all CAHPS surveys produce composite measures that represent a health care organization's … performance on two or more related survey questions. … differences is crucial to informed consumer choice  (PDF, 670 KB) Presentation delivered at the 10th National CAHPS … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College. 2008 Dec 3.

729. Human Resources Issues (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
     January 01, 2011 - Speaker Wendy Leebov, Ed.D., CEO Leebov Golde & Associates Moderator Lise Rybowski, Consultant, CAHPS … HR frequently can institute a system of “360 surveys” that provide executives and leaders at all levels … survey results for quality improvement. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … surveys.

730. Categorizing High and Low Performance in Quality Reports | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/translate/compare/categorize.html
     December 01, 2022 - This judgment-based approach is built into the standard technique for categorizing performance on CAHPS … surveys of patient experience. [3] What If Everyone Get Categorized as “Average?” … Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores. … Statistical and Practical Significance Criteria of Star Ratings for the New Jersey CAHPS Survey.

731. AHRQ’s Care Coordination Quality Measure – Primary Care (CCQM-PC) - Frequently Asked Questions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-faq.pdf
     June 02, 2025 - The CCQM-PC is a 43-item survey that was designed by AHRQ to fill a gap in the care coordination measurement … Is the CCQM-PC a CAHPS™ survey? A. No. … not designed to be used for public reporting or accountability purposes and was not put through the CAHPS … , testing, and psychometric analysis of the survey. … Care Coordination Measure for Primary Care Survey. Prepared under Contract No. HHS290- 2010-00005I.

732. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey  and learn more about its implementation. … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that

733. MEASURE SUMMARY (CHIPRA Core Set Candidate Measures) - Control #: FEC-5 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/measures-FEC-5.pdf
     June 02, 2025 - Measure Name: HEDIS CAHPS 4.0 – Subset of Composite Measures for Children with Chronic Conditions … Measure Specifications/Survey* Submitted? … *Total # of items in CAHPS 4.0 survey = 41 – some items are asked of all children’s parents (17 items … of healthy children versus those with special health care needs is accomplished in analysis as all respondents … See CAHPS folder on SNAC Extranet: CAHPS Health Plan Survey 4.0: Child Medicaid Questionnaire – highlighted

734. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
     January 01, 2014 - of patients about care experiences using the CAHPS Clinician & Group Visit Survey (CG-CAHPS) and PCMH … clinic employees about teamwork using existing scales ► Baseline: 96 employees (51%) returned usable surveys … ► Follow-up: 135 employees (72%) returned surveys ► 60 employees with … Measuring Implementation And Contextual Factors • Implementation: Office visit frequency ► CG-CAHPS … Getting Greater Improvement In Patient Care Experiences Contextual factors Evidence: % of nurse respondents

735. Iowa Medicaid Uses AHRQ Research, Data to Improve Quality | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/ktcoe33.html
     October 01, 2014 - Health Care (EHC) Program guides and several Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) survey questions to influence Medicaid policy and improve quality. … Some of AHRQ's research on the CAHPS™ Clinician and Group Survey has been used to extract pertinent questions … for a survey that is sent to new enrollees. … Case Studies Impact Case Study Identifier: KT-COE-33 AHRQ Product(s): CAHPS

736. The Role of Leadership in Quality Improvement Efforts (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
     January 01, 2011 - Vincent College and consultant to the CAHPS User Network. I’m here today with Dr. … You can also access other QI resources such as case studies detailing the use of CAHPS survey results … the CAHPS Help Line at 1-800-492-9261 or via email at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] a-h-r-q.gov [cahps1@ahrq.gov]. … surveys.

737. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

738. Measures From the CAHPS Item Set for Children with Chronic Conditions | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
     April 01, 2022 - Measures From the CAHPS Item Set for Children with Chronic Conditions Parents' Experiences with … This item comes from the core Child Medicaid Survey.

739. AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-overview-webcast-intro.pdf
     January 15, 2025 - AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction AHRQ’s Surveys on Patient Safety … Principal Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat Moderator … Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Rose Tyler … Lead Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat 3 Agenda … • Background on AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Program • SOPS Surveys, Databases

740. Developing Invitation Messages that Increase Survey Response Rates - Fowler (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-fowler.pdf
     June 02, 2025 - are getting respondents to open the e-mail request and getting them to click on the URL and do the … things as you do. (58% in bottom 4) 22 Best messages • We carefully review the results of the surveys … : questions are sensible, respondents can answer them, answers actually might be of use to doctors’ … May not generalize to actual respondent behavior 27 Evidence of validity • Convergence of results … THANK YOU 29 https://www.ahrq.gov/cahps/index.html EMAIL MESSAGING TO INCREASE WEB SURVEY RESPONSE