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701. Established Child Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/index.html
     June 01, 2020 - CAHPS® (pronounced "caps"): CAHPS®, formerly known as Consumer Assessment of Health Plans, is a registered … It is a survey instrument that measures perceptions of the experience of health care. … Perceptions of care (from CAHPS® 3.0H). … adults receive recommended preventive and developmental health care: Promoting Healthy Development Survey … Young Adult Health Care Survey (YAHCS).

702. Data & Analytics | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/index.html
     January 01, 2001 - MEPS Medical Expenditure Panel Survey (MEPS) is a set of surveys of families and … These infographics highlight findings from the Agency’s Medical Expenditure Panel Survey (MEPS), the … Database for Research (SyH-DR) Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Program The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program supports … survey development, voluntary databases, and research on patient experience with healthcare.

703. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary

704. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
     August 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home … Users of the CAHPS Clinician & Group Survey are free to incorporate supplemental items in order to meet … Please answer these questions about the provider named in Question 1 of this survey.

705. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/2_steven_martino.pdf
     June 02, 2025 - understanding and use of CAHPS and clinical measures of performance? … measures Hidden tracking system monitored click patterns and time spent on each page Pre- and post-survey … + Clinical Measures CAHPS + Clinical Measures + Comments P Satisfaction with choice of doctors … Measures 18 User Behavior Comments absent Comments present P Probed to examine detail on CAHPS … Quality 19 User Behavior Comments absent Comments present P Selected doctor with best CAHPS

706. Major Nursing Home Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
     November 01, 2018 - CAHPS ® Measures The CAHPS Nursing Home Surveys assess the experiences of nursing home residents … The questionnaire asks residents to report on the nursing home environment, care, communication and respect … In addition to asking for an overall rating of care, this questionnaire asks family members to report

707. Step 2: Form an Advisory Group | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html
     December 01, 2019 - Step 2: Form an Advisory Group Review all steps in the process of planning a survey project: … Step 5: Set the Stage for Conducting the Survey . Step 6: Develop an Evaluation Plan . … This support is critical if your CAHPS project is the first effort of its kind in your area, and especially … This group can provide crucial advice on ways to incorporate a CAHPS project into the community's current … The group can serve as a key link to distribution channels for survey results.

708. Reading on Evaluation Recommended | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/assess/recommended-reading.html
     May 01, 2019 - Survey Research Aday LA. Designing and conducting health surveys. John Wiley & Sons; 1989. … Internet, Mail and Mixed Mode Surveys: The Tailored Design Method. … How to conduct your own survey. Hoboken, New Jersey: John Wiley & Sons; 1994. … CAHPS in practice: the Iowa demonstration. J Ambul Care Manage 2002 April;25(2):32-42. … Beneficiary survey-based feedback on new Medicare informational materials.

709. Spotlight on West Virginia -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-west-virginia-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH). … For more information, visit http://www.ahrq.gov/cahps/surveys- guidance/item-sets/PCMH/index.html and … /surveys-guidance/item-sets/PCMH/index.html http://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH

710. Strategies for Improving CAHPS Health Plan Survey Scores | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20160413/webcast-041316-video.html
     June 01, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Webcast Presentation on April 13, 2016

711. 2023 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-data-sources.pdf
     December 01, 2023 - Survey Sample Design CAHPS surveys are administered to a random sample of health plan members by independent … Primary Survey Content The 5.0/5.1 version of the CAHPS Adult and Child Health Plan Surveys reporting … The 5.1 versions of the CAHPS Health Plan Survey explicitly ask about respondents’ experiences with … respondent burden by shortening the length of the questionnaire, harmonize overlapping content with … advances in survey methodology and measurement.

712. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
     March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Confidential and proprietary … BLUE PLUS PERFORMANCE ON CAHPS March 17, 2015 Confidential and proprietary. … Louis Lake Cook PMAP and MNCare MNCare Only 14 2014 TOP BOX SCORES Blue Plus MN CAHPS Scores … Compared to 2014 National Adult Medicaid CAHPS Health Plan Survey 80th Percentile Top-Box Scores … Key elements impacting cahps scores “Environmental” Impacts on CAHPS scores Overcoming barriers

713. 9. References | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/reports/2024-annual-report/references.html
     May 01, 2024 - Available from: https://www.ahrq.gov/cahps/about-cahps/index.html. … Development of the CAHPS Clinician & Group Survey [cited 2023 June 29]. … Available from: https://www.ahrq.gov/cahps/surveys-guidance/cg/about/Develop-CG-Surveys.html. … CAHPS Clinican & Group Survey [cited 2023 June 29]. … Available from: https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html.

714. Spotlight on Alaska -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-alaska-state-snapshot.pdf
     January 01, 2018 - modified version of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey—Patient … Centered Medical Home (CG-CAHPS-PCMH) in order to report on the patient experience measure.3 Alaska … expanded the use of this survey throughout practices in the State to use it as a measure of access … For more information on CG-CAHPS-PCMH, visit http://www.ahrq. gov/cahps/surveys-guidance/item-sets/PCMH … /surveys-guidance/item-sets/PCMH/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH

715. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-sdm-hp-adult.html
     December 01, 2018 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking Population … version: Adult Download these items: English (Word, 28 KB) Users of the CAHPS ® Health Plan … Survey are free to incorporate supplemental items in order to meet the needs of their organizations,

716. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey  and learn more about its implementation. … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that

717. Supplemental Items for the CAHPS Cancer Care Survey: Shared Decision Making | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-shared-decision-making-items.html
     March 01, 2017 - Supplemental Items for the CAHPS Cancer Care Survey: Shared Decision Making Population version … : Adult Download these items: English ( Word [28.6 KB]) Users of the CAHPS ® Cancer Care Survey … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey.

718. MEASURE SUMMARY (CHIPRA Core Set Candidate Measures) - Control #: FEC-5 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/measures-FEC-5.pdf
     June 02, 2025 - Measure Name: HEDIS CAHPS 4.0 – Subset of Composite Measures for Children with Chronic Conditions … Measure Specifications/Survey* Submitted? … *Total # of items in CAHPS 4.0 survey = 41 – some items are asked of all children’s parents (17 items … of healthy children versus those with special health care needs is accomplished in analysis as all respondents … See CAHPS folder on SNAC Extranet: CAHPS Health Plan Survey 4.0: Child Medicaid Questionnaire – highlighted

719. The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-case-mix-mode-adjustments-webcast-welcome.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation AHRQ’s CAHPS Surveys: … The Rationale for Case Mix and Mode Adjustments A Webinar Presented by the AHRQ CAHPS User Network … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … webcast ► Download presentation slides, view agenda and speaker bios 2 https://events.westat.com/cahps … Surveys: The Rationale for Case Mix and Mode Adjustments Webcast Technical Info Today’s Speakers

720. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
     October 01, 2015 - To Ask a Question 34 www.cahps.ahrq.gov CAHPS Health Plan Survey Comparative Results www.cahpsdatabase.ahrq.gov … 35 http://www.cahpsdatabase.ahrq.gov/ www.cahps.ahrq.gov 2014 CAHPS Health Plan Survey Chartbook … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us. … Health Plan Survey Comparative Results 2014 CAHPS Health Plan Survey Chartbook CAHPS Database 2015 … Schedule CAHPS Health Plan Survey�Data Submission Site CAHPS E-mail Updates Thank You!