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701. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - ®) survey, which the health plan fielded annually after CAHPS began in 1995, indicated that the customer … Data provided by the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey … • While the CAHPS survey can signal that customer service problems exist, other surveys and assessment … o Examined trends for three customer experience measures, one based on the CAHPS survey and two based … and by CAHPS surveys

702. An Overview of the SOPS® Surveys for New Users - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-sops101-webcast-2023-intro.pdf
     January 01, 2023 - An Overview of the SOPS® Surveys for New Users - INTRO An Overview of the SOPS® Surveys for New Users … Principal Research Associate User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS … Manager, User Network for SOPS, Westat 4 Agenda • AHRQ SOPS Program • An Overview of the SOPS Surveys … Databases • Action Planning for Improvement • SOPS Resources • Q&A 5 An Overview of the SOPS® Surveys

703. The Rationale for Case Mix and Mode Adjustments - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment … Surveys Measuring patient experience of care in different settings Experience with Providers • … Surveys Quality improvement Public reporting Certification and recognition Value-based purchasing … Measuring Patient Experience: CAHPS® Program CAHPS Surveys Measuring patient experience of care in … different settings Uses for CAHPS Surveys

704. Quality Indicators at a Glance Matrix | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/indicators/index.html
     December 01, 2017 - Patient-Centered Timeliness Established Measures Consumer Assessment of Health Plans (CAHPS … Plan Employer Data and Information Set (HEDIS) Immunization, Asthma, Chlamydia   CAHPS … Child and Adolescent Health Measurement Initiative (CAHMI) Promoting Healthy Development Survey … (PHDS) Some preventive   Yes   Young Adults Health Care Survey (YAHCS) Some … preventive   Yes   Mental Health Measures Experience of Care and Health Outcomes Survey

705. Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Items (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valueresourcelist.pdf
     January 01, 2019 - Suggestions for resources you would like added to the list, questions about the survey, or requests … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys https://www.ahrq.gov/cahps/ … about-cahps/index.html These surveys ask patients to report on and evaluate their experiences with … /about-cahps/index.html https://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/index.html … Communication and Optimal Resolution (CANDOR) Consumer Assessment of Healthcare Providers and Systems (CAHPS

706. Key Driver Diagram | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/key-drivers.html
     July 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Key Driver Diagram Previous Page Next … Page Table of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview

707. The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/3-are-you-ready/cahps-ambulatory-care-guide-section-3.pdf
     May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? … surveys. … surveys to identify strengths and weaknesses; and • Develop strategies for improving performance. … Mid-level Management: Because CAHPS surveys ask about multiple aspects of the care delivery process, … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve?

708. Person-Centered Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/reports/2025-annual-report/person-centered.html
     August 01, 2025 - Uses a combination of family surveys, video recordings of healthcare visits, and qualitative interviews … to the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys. … Providers and Systems (CAHPS®) surveys help to build an understanding of patients’ experience with … There are several CAHPS® surveys focused on different areas of care.  … In 2024, the CAHPS added an outpatient mental health survey .

709. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     June 02, 2025 - & Disparities Report (NHQDR) Program – Consumer Assessment of Healthcare Providers and Systems (CAHPS … 8 9 AHRQ Surveys on Patient Safety Culture Surveys of staff about the extent to which the organizational … Nursing Home 209 Nursing homes 12,395 respondents Medical Office 2,437 Medical offices 35,523 … respondents Community Pharmacy 255 Pharmacies 1,603 respondents Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture SOPS Databases Hospital SOPS Supplemental Items

710. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Shared Decisionmaking | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-decisionmaking-cg30-adult.html
     November 01, 2017 - Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Shared Decisionmaking Population … version: Adult Download these items: English (Word, 29 KB) Users of the CAHPS Clinician & Group … Survey are free to incorporate supplemental items in order to meet the needs of their organizations,

711. Established Child Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/index.html
     June 01, 2020 - CAHPS® (pronounced "caps"): CAHPS®, formerly known as Consumer Assessment of Health Plans, is a registered … It is a survey instrument that measures perceptions of the experience of health care. … Perceptions of care (from CAHPS® 3.0H). … adults receive recommended preventive and developmental health care: Promoting Healthy Development Survey … Young Adult Health Care Survey (YAHCS).

712. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
     June 02, 2025 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Lessons Learned … below the national average • Access was well below the national average Comparing trends in CG-CAHPS … to H-CAHPS: • H-CAHPS results on many individual questions are lower than national average but “9 … survey focuses on: Performance on “access” issues was an area for academic medical centers to turn … their attention to in advance of the national introduction of CG-CAHPS

713. Data & Analytics | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/index.html
     January 01, 2001 - MEPS Medical Expenditure Panel Survey (MEPS) is a set of surveys of families and … These infographics highlight findings from the Agency’s Medical Expenditure Panel Survey (MEPS), the … Database for Research (SyH-DR) Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) Program The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program supports … survey development, voluntary databases, and research on patient experience with healthcare.

714. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
     August 01, 2021 - Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home … Users of the CAHPS Clinician & Group Survey are free to incorporate supplemental items in order to meet … Please answer these questions about the provider named in Question 1 of this survey.

715. Major Nursing Home Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
     November 01, 2018 - CAHPS ® Measures The CAHPS Nursing Home Surveys assess the experiences of nursing home residents … The questionnaire asks residents to report on the nursing home environment, care, communication and respect … In addition to asking for an overall rating of care, this questionnaire asks family members to report

716. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/2_steven_martino.pdf
     June 02, 2025 - understanding and use of CAHPS and clinical measures of performance? … measures Hidden tracking system monitored click patterns and time spent on each page Pre- and post-survey … + Clinical Measures CAHPS + Clinical Measures + Comments P Satisfaction with choice of doctors … Measures 18 User Behavior Comments absent Comments present P Probed to examine detail on CAHPS … Quality 19 User Behavior Comments absent Comments present P Selected doctor with best CAHPS

717. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … surveys scratch the surface in identifying opportunities and supplemental data collection is necessary

718. 2023 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-data-sources.pdf
     December 01, 2023 - Survey Sample Design CAHPS surveys are administered to a random sample of health plan members by independent … Primary Survey Content The 5.0/5.1 version of the CAHPS Adult and Child Health Plan Surveys reporting … The 5.1 versions of the CAHPS Health Plan Survey explicitly ask about respondents’ experiences with … respondent burden by shortening the length of the questionnaire, harmonize overlapping content with … advances in survey methodology and measurement.

719. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) Hospital Survey , commonly known as Hospital CAHPS or HCAHPS, is a standardized survey instrument for … Download the CAHPS Hospital Survey  and learn more about its implementation. … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that

720. MEASURE SUMMARY (CHIPRA Core Set Candidate Measures) - Control #: FEC-5 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/measures-FEC-5.pdf
     June 02, 2025 - Measure Name: HEDIS CAHPS 4.0 – Subset of Composite Measures for Children with Chronic Conditions … Measure Specifications/Survey* Submitted? … *Total # of items in CAHPS 4.0 survey = 41 – some items are asked of all children’s parents (17 items … of healthy children versus those with special health care needs is accomplished in analysis as all respondents … See CAHPS folder on SNAC Extranet: CAHPS Health Plan Survey 4.0: Child Medicaid Questionnaire – highlighted